Center Manager (Zaban Paradies Center)

About Zaban Paradies Center

An independent 501(c)(3) nonprofit organization since 2009, Zaban Paradies Center (ZPC) was founded in 1984 by The Temple as the first and only shelter for couples experiencing homelessness in Atlanta. The mission of the Center was to keep couples together as they moved from homelessness to finding permanent places to live. 

Currently, ZPC operates a 15-room Emergency Shelter for couples and has expanded its programming in recent years to include Rapid Re-Housing, Outreach, Day Services, and Financial Assistance programs. These programs have allowed ZPC to dramatically increase its impact in the city - and continue to make homelessness rare, brief, and only one time. 

Having expanded our services and client base, ZPC's current mission is empowering couples, families, and individuals facing homelessness to achieve self-sufficiency.

Zaban Paradies Center is located in Midtown Atlanta at 1605 Peachtree St. NE, Atlanta, GA 30309. This position works 100% in-person from ZPC's office.

Job: Center Manager

ZPC’s Center Manager is a key staff member who oversees the programming, daily operations, and staffing of the Center’s Emergency Shelter and Day Services programs. Our shelter is open 7 days per week and provides shelter to 15 couples at a time. Additionally, one day per week, the Center opens its doors for Day Services to community members experiencing homelessness, providing a warm lunch and access to showers and bathroom facilities, laundry facilities, computer lab, clothing closet, and light-touch case management. The Center Manager oversees all aspects of the shelter and residential program and provides supervision for the Day Services program.

ZPC is focused on providing solutions to end homelessness in coordination with a number of partners, and the Center Manager will help ZPC achieve its goals. The Center Manager will focus their attention on providing excellent service to residents, facilitating pathways to permanent housing, and maintaining shelter operations.

Responsibilities

Resident and Client Services

• Provide excellent customer service to ZPC clients, community members seeking assistance, housing providers, and community partners.
• Develop and implement processes, policies, and procedures for the Residential program and its components.
• Foster an environment of collaboration, professionalism, and respect.
• Provide oversight of screening and intake processes.
• Provide supervision to Resident Advocates.
  • Ensure staff provide a high level of service and respect to residents.
  • Manage staffing schedule to ensure coverage during all shifts.
  • Ensure the safety, security, and cleanliness of The Center.
  • Ensure conformity with best practices and local regulations for food safety.
• Provide supervision to Residential Case Manager(s).
  • Ensure that Case Managers work effectively with clients on individualized stability plans, integrating plans for exit to permanent housing and actionable steps toward goals.
  • Ensure Case Notes, Services, and updates to ISPs are entered in HMIS in a timely, accurate, and thorough manner.
  • Oversee provision of financial assistance for clients moving into permanent housing.
• Provide oversight of Day Services program and staff.

Center Facilities Management

• Ensure the safety and security of the facility through implementation of policies and procedures, training of staff, and attention to issues or warning signs that arise.
• Anticipate the needs of the Emergency Shelter and Day Services staff and residents.
• Ensure supplies needed to run the Center and its programs are stocked as needed.
• Ensure compliance with applicable food safety standards.

Program Outcomes and Compliance

• Stay informed on established key performance measures.
• Regularly present data on outcomes and progress to the Executive Director.
• Make program adjustments and recommendations to improve outcomes and client services.
• Maintain compliance standards for files, data quality, and financial assistance. Other duties as assigned.

Work Hours and Location

The Center Manager will work in-person at Zaban Paradies Center 40 hours per week. Because this position oversees operations that are 100% in-person at our emergency shelter site, there is no planned work-from-home.

The Center Manager is expected to have flexibility in their work hours to meet the needs of The Center. Below is a sample weekly work schedule, however this is just an example and is subject to change regularly based on program and shift coverage needs.

Example: Mon 4pm-8pm, Tues/Wed/Thurs 7am-3pm, Fri 11am-3pm, and 8 hours of coverage of a shift for a staff member who is out of office (could be weekday or weekend shift, and could be 7am-3pm, 3pm-11pm, or 11pm-7am).

Qualifications

The ideal candidate will hold a Bachelor's or Master's Degree in Social Work or a related social services field, or a minimum of 5 years of relevant experience may substitute for a degree.

We are seeking candidates who have significant experience in providing trauma-informed services to households experiencing homelessness. Candidates should have a background in case management, program management, emergency shelter coordination/management, or other coordination of homeless service programs. Candidates should demonstrate knowledge of local resources and Coordinated Entry systems for people experiencing homelessness. Familiarity with HMIS is preferred.

The Center Manager must show strength in forming and maintaining professional relationships with clients and external partners. The candidate should demonstrate proficiency in using a computer, online databases, Microsoft Word and Excel, and written communication. Strong organizational and documentation skills are vital to success in this position, as are high emotional intelligence and maturity to work with participants experiencing trauma. Candidates should demonstrate proficiency in supervision of direct service staff.

Individuals with lived experience are encouraged to apply.

Compensation and Benefits

This position is a full-time, salaried position. The salary range for this position is $55,000-$60,000 per year. ZPC also offers a benefits and time off package to full-time employees, including employer-paid medical premiums at 100% of the employee-only coverage level. This position is an Exempt position and therefore not eligible for overtime pay.

Zaban Paradies Center affords equal employment opportunities and rights to all employees and applicants without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability, age, or genetic information.