Director, Housing Operations

Job Title: Director, Housing Operations 

Job Summary 

The Director, Housing Operations will lead the organization’s affordable housing initiatives, including developing, acquiring, rehabilitating, and financing rental properties for a diverse resident population. The Housing Director will supervise a team responsible for Permanent Supportive Housing (PSH). This role requires a strong commitment to the organization’s mission, equity, and sustainable housing solutions. 

Essential Duties and Responsibilities: 

Housing Development and Project Management 

• Oversee the entire lifecycle of affordable housing projects, including feasibility analysis, due diligence, funding applications, and project execution 
• Manage predevelopment, construction, and lease-up phase of projects 
• Develop knowledge of local regulations, secure capital and operational funding, and lead community engagement efforts to align projects with local needs 
• Ensure compliance with organization design standards and quality benchmarks at each project phase and maintain alignment with Claratel Behavioral Health core principles 
• Develop partnerships with local landlords to negotiate competitive leasing arrangements for our clients 
• Seek new grant funding opportunities to expand housing options for our community 
• Maintains a deep understanding of the housing and development landscape, including current and potential funding options and models like Housing First and Permanent Supportive Housing 

Portfolio and Asset Management 

• Guide the organization’s strategy on property acquisition, rehabilitation, and asset sustainability, ensuring long-term financial and operational health 
• Promote the well-being of residents and integrate racial equity goals into housing initiatives, emphasizing inclusive community engagement 
• Coordinate with landlords to ensure properties are maintained within lease arrangements 
• Address resident complaints and conflict resolution 

Community Engagement and Stakeholder Relations 

• Serve as a visible representative of the organization in public forums and establish strong relationships with state and local officials, the C.O.C, and other foundations 
• Develop partnerships with culturally specific and service-oriented agencies to create housing solutions that respond to diverse community needs 
• Lead public outreach and community education efforts to promote organizational projects, working closely with the Director of Communication on fundraising and awareness campaigns 

Team Leadership and Staff Development 

• Supervise and support the housing development team, providing guidance and professional development to enhance staff performance and expertise 
• Train and mentor project managers and other real estate staff to ensure efficient project management and adherence to best practices in affordable housing 
• Promote a culture of collaboration and mission-driven performance within the housing team and across departments 
• Facilitate staff training on housing regulations, community development practices, and sustainability measures 

Compliance, Financial Management, and Reporting 

• Ensure compliance with federal, state, and local housing regulations, including funding source requirements and housing laws 
• Develop and manage budgets for housing projects, overseeing financial planning, grant applications, and fund development efforts 
• Maintain accurate records and documentation for housing projects, preparing regular reports for senior management 

Qualifications: 

• Bachelor’s degree in real estate development, public administration, social work, or a related field required 
• Minimum of 7 years in housing development, asset management, or a related field with demonstrated leadership experience 
• In-depth understanding of affordable housing finance tools (e.g., LIHTC, HUD programs, CDBG, HOME) 
• Knowledge of housing development laws, compliance standards, and land use regulations 
• Experience in strategic planning, budgeting, grant writing, and fundraising 
• Proficiency in Microsoft Office and housing management software 
• Strong analytical, organizational, and project management skills, with proven ability to balance multiple priorities 
• Demonstrated commitment to racial equity and anti-oppression in housing and community development 
• In-depth knowledge of Federal, State, and local housing and community development programs 
• Excellent interpersonal and conflict resolution skills; entrepreneurial mindset; commitment to housing equity and community inclusion 
• Master’s degree preferred 

Work Environment 

• This role is primarily office-based with frequent local travel to project sites and partner organizations 
• The Housing Director may also attend occasional evening and weekend meetings as required 

Benefits Included but not limited to:  

• 7.5% employer paid 401(k) contribution – Employees are encouraged but not required to contribute 
• Paid Time Off (PTO) – Can accrue up to 21days within your first year 
• Ten (10) Paid Holidays  
• State Health Benefits 
• Flexible Benefits (Vision, Dental, Short/Long Term, Life and Legal) 
• Company Paid Employee Assistance Program (EAP) 
• Generous discounts with 3rd party vendors (Travel/Vacation planning, Housing, Electronics, Vehicle purchase and many more)