Community Support Supervisor - Animal Shelter

LifeLine Animal Project is committed to the care and welfare of pets and the people who love them.  The values we exhibit as an organization show the strength of our staff, our leadership and our community.  We expect all employees to exhibit LifeLine’s core values as we complete daily tasks, provide services to clients and care for our animals.

The Community Support Department aims to keep pets with their people by supporting pet owners in need. Community Support is also responsible for providing caring and efficient customer service to shelter visitors and clients, including assisting with the intake of stray animals. The Community Support Supervisor supports these efforts through the direct daily supervision of the community support team to include motivating, recognizing and rewarding, coaching, and problem solving.  The Community Support Supervisor works closely with the Community Support Manager to research new ideas, implement changes to programs, and train and coach staff as needed.

Essential Job Functions:

This represents a list of essential job duties.  Other duties or special projects may be assigned as needed.

• Uphold the standards and values of LifeLine Animal Project:

Save Lives

Build Community

Be Compassionate

Be Exceptional Stewards

Take Responsibility

Be Courageous

Respect, Embrace and Celebrate Diversity

• Provide daily direction, communication, and assistance with problem solving to employees so that clients are assisted in a timely, efficient, consistent, and knowledgeable manner.
• Create and update the staff schedules; schedule and track staff trainings.
• Provide input to the Community Support Manager for evaluation of processes and procedures.  
• Responsible for suggesting methods to improve area operations, efficiency, and service to both internal and external clients.
• Provide performance feedback and coaching on a regular basis to each department member. Write and administer performance reviews for skill improvement in conjunction with the Community Support Manager.
• Assist with Intake and Casework duties on a regular basis. Work closely with the Community Support Manager to resolve client concerns.
• Use appropriate judgment in upward communication regarding department or employee concerns.
• Serve as back-up for every position and function in the department.
• Work collaboratively with all departments to ensure excellent customer service and efficient flow of procedures across all areas of the shelter.
• Support department staff in respectfully providing shelter services to visitors and in engaging in creative problem solving to reunite pets and their families and/or keep pets and families together.
• Deliver services and programs with an open-minded and inclusive attitude. Treat each community encounter with respect, kindness, and compassion.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Proven leadership experience Compassion for animals and their people
• Passion for serving the community
• Strong critical thinking and creative problem solving skills
• Ability to supervise and motivate a team in a busy environment
• Ability to communicate effectively to a variety of audiences
• Excellent organizational skills
• Excellent people skills, including the ability to withhold judgment and collaboratively problem solve
• Ability to maintain a level-head and an empathetic connection to clients even during moments of conflict
• General animal behavior and care knowledge preferred
• Flexible and able to handle multiple, competing priorities
• Attention to detail and accuracy in communication, note documentation, and data entry

Education and/or Experience:

Minimum of high school diploma or equivalent. One+ years’ experience in animal related field preferred.

Work Environment:

While performing the duties of this job, employee may be exposed to a kennel that is not air-conditioned and may be exposed to unpleasant kennel smells.  May have to handle dogs and cats that are stray, injured, diseased or vicious.