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Bilingual Care Manager - Part Time

Employer
Safe and Sound
Location
San Francisco, California
Salary
$31.0097 per hour and is eligible for the language premium. The language premium is $1,040 annually.
Closing date
Oct 31, 2024
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Job Details

Position Title: Bilingual Care Manager Part-Time
Department: Children & Family Services
Reports to: Senior Program Manager - Care Coordination
Location: 1757 Waller Street, San Francisco, CA 94117
ABOUT THE ORGANIZATION
Safe & Sound is a children’s advocacy organization working to prevent child abuse and
reduce its devastating impact on the child, their family, and our entire community.
We have been a pioneer in the field of child abuse prevention, working within San
Francisco for nearly 50 years. Recently, the organization has begun to expand its
impact working throughout the state of California.


Child Abuse is a complex problem, but a preventable one. Our data-informed
approach leverages three primary strategies: we empower children with knowledge
and confidence; we support families providing resources and skills; we activate the
community and the changemakers within it to create a thriving social safety net for
children and their families.


The organization has an annual operating budget of approximately $8 million and is
supported by approximately 70 staff, interns, and more than 80 volunteers. Safe & Sound headquarters is located in a historic firehouse in the Haight-Ashbury neighborhood of San Francisco, with a second office in the Bayview neighborhood.

Safe & Sound recently merged with The Center for Youth Wellness (CYW), a national
leader in the effort to advance pediatric medicine, raise public awareness, and
transform the way society responds to children exposed to Adverse Childhood
Experiences (ACEs). Founded by California’s first Surgeon General Dr. Nadine Burke
Harris, CYW has created a national call to screen, treat, and heal ACEs and toxic
stress.

More information is available at: www.safeandsound.org.


OVERALL SUMMARY
This position is responsible for providing direct care management services to families
enrolled in our Supportive Family Services Program through the Family First
Prevention Services Act (FFPSA). FFPSA was signed into law as part of Public Law
(P.L.) 115–123 and has several provisions to enhance support services for families to
help children remain at home, reduce the unnecessary use of congregate care, and
build the capacity of communities to support children and families.

The law enables states and territories to use funds for prevention services, such as:
● Evidence-based mental health programs
● Substance abuse prevention and treatment
● In-home parent skill-based programs
● Kinship navigator programs


In addition to providing direct care management to FFPSA families referred from the
Child Protective Services (CPS) hotline, this position will hold as the primary care
manager during our Parent Drop-In program, Family Events, and other Supportive
Family Services. This position is part-time and requires a degree of flexibility in work
hours due to the unpredictable schedules of families engaging in Safe & Sound
services. This position employment is contingent upon the availability of funding.
ESSENTIAL FUNCTIONS
Care Management

● Work with a caseload of 4+ FFPSA families at any given time
● Participate actively as a member of monthly Case Conference meetings and
attend monthly meetings accordingly
● Maintain regular contact and communication with Clinical Care Coordinators
and the Sr. Program Manager – Care Coordination.
● Collaborate with Clinical Care Coordinators and other service providers to
provide care management, information and referral to FFPSA families, in
keeping with their agreed-upon service plans.
● Provide time-limited supportive counseling, crisis counseling, and/or case
management to families, as needed
● Performs intakes for FFPSA referrals, making referrals, and providing drop-in
counseling during Parent Drop-in program
● Serves as Coordinator of the Day for the Parent Drop-In program as needed.
Provides oversight and coordination of the Parent Drop-In program, including
supporting other staff and interns providing drop-in services.
● Assists and supports our Parent Drop-In program as needed including helping
set up and break down.
● Coordinates family support center services including Food Pantry, Emergency
Needs Support, information and referrals.
● Attend, support, and supervise family events including holiday, seasonal events,
periodic workshops as well as educational activities (may require some evening
and weekends).
General Program Operations
● Keeps records of all services provided in compliance with legal, agency, and
funding requirements.
● Attends all other staff meetings and trainings as directed by supervisor
● Assist and participate in collecting and reporting data needed to follow
families’ progress toward outcomes.

Undertake other duties as assigned.


ESSENTIAL QUALIFICATIONS
● Proficiency verbal and written in Spanish Required
● Associate's Degree in counseling, psychology, social work or other related field
preferred
● At least two (2) or more years of relevant experience preferably in a non-profit
social service environment
● Knowledge of community resources in San Francisco, cultural competency
practices
● Previous experience working with youth and their families that are
underserved, marginalized and high risk with trauma histories strongly
preferred.
● Ability to build effective working relationships with staff, set clear
expectations, and provide both positive and negative feedback in a timely
manner.
● Ability to effectively collaborate with clients to complete assessments and
develop appropriate service plans that support their protective factors
● Ability to use both qualitative and quantitative data to inform service
planning and monitor client progress towards achieving outcomes/goals.
● Ability to work with diverse staff and client populations.
● Ability to prioritize work effectively in an environment with multiple
competing priorities.
● Ability to work tactfully and effectively with representatives of city agencies,
community-based organizations, and the community at large.
● Ability to operate within and lead a complex service delivery structure.
● Ability to handle crisis situations.
● Ability to use excellent time management and organizational skills.
● Ability to use computer skills: word processing, using digital recordkeeping
systems to collect and track data, and internet search capabilities.
● Demonstrated experience working with diverse cultural backgrounds.


PREFERRED QUALIFICATIONS
● Adhere to professional boundaries and standards. Understands and follows
basic ethics, values, and principles of case management regulatory practice.
● Experience using Salesforce, Google workspace.


POSITION SPECIFICATIONS
● Part-time 28 hours per week
● Non-Exempt.
● Position will be fingerprinted, E-Verified and reference-checked.


PHYSICAL REQUIREMENTS
● Typical Working Conditions
o Standard office as well as occasional playroom (supervise and care for
children) as requested.
o This position may require evening hours
o Travel within San Francisco
● Equipment Used
o Computer, phone, Office at Hands, fax, copier.
● Essential Physical Tasks
o Light lifting (lift, push, and pull up to 20 pounds unassisted on a regular
basis).


Contingent on Funding: This position is grant funded with an anticipated end date of
June 30, 2025. This position may be extended, contingent on continued funding
becoming available. The employee understands and agrees that their appointment is
contingent on availability of external funds.


The base salary for this position is $31.0097 per hour and is eligible for the language
premium. The language premium is $1,040 annually. This position is not eligible for
agency-sponsored benefits.


Pursuant to the San Francisco Fair Chance Ordinance, we will consider all qualified
applicants with arrest and conviction records.


Safe & Sound provides equal employment opportunities to all employees and
applicants for employment and prohibits discrimination and harassment of any type
without regard to race, color, religion, age, sex, national origin, disability status,
genetics, protected veteran status, sexual orientation, gender identity or expression, or
any other characteristic protected by federal, state or local laws.


This policy applies to all terms and conditions of employment, including recruiting,
hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence,
compensation and training.


The CFS team strives to cultivate a team that reflects the diverse population we serve
and thus strongly encourages diverse candidates from underrepresented
communities to apply, including but not limited to individuals who identify as
QT/BIPOC, those impacted by the child welfare/foster care systems, and public
benefits recipients.


Qualified candidates should submit a resume and a detailed cover letter to Human
Resources at employment@safeandsound.org.

Company

Safe & Sound (formerly the San Francisco Child Abuse Prevention Center) is a children's advocacy organization working to prevent child abuse and reduce its devastating impact on the child, their family, and our entire community. 

We have been a pioneer in the field of child abuse prevention, working within San Francisco for over 40 years. Recently the organization has begun to expand its impact working throughout the state of California.

Child Abuse is a complex problem, but a preventable one. Our data-informed approach leverages three primary strategies: we empower children with knowledge and confidence; we support families providing resources and skills; we activate the community and the change makers within it to create a thriving social safety net for children and their families.

The organization has an annual operating budget of approximately $8 million and is supported by approximately 60 staff, interns, and more than 80 volunteers. Safe & Sound's headquarters is located in a historic firehouse in the Haight-Ashbury neighborhood of San Francisco, with a second office in the Bayview neighborhood.

More information is available at: www.safeandsound.org.

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