Membership Team Lead (North Austin)

How you Will Power our Purpose (Job Summary)

As a Membership Team Lead, you will serve as the focal point for member and staff inquires and provide a quality experience for all. You maintain the highest accuracy with front desk procedures, polices and serve as a role model to other staff. The Membership Team Lead repots to the Membership Coordinator.

How You Will Make an Impact (Essential Functions)

Operations and Member Experience

• Responsible for opening and closing operations.
• The individual is a leader of a member-focused culture and model relationship-building skills in all interactions.
• Acts as a shift supervisor.
• Maintains data integrity of the membership database.
• Verifies current membership status and assist members with renewals and changes as needed.
• Provides tours of the facility to prospective members.
• Monitors the use of supplies, equipment, and facilities.
• Reconcile end-of-shift money received through the sale of membership, merchandise, mini camp, and program registrations.
• Maintain the highest accuracy with front desk procedures, policies and serve as a role model to other staff.

Onboarding and Training

• Assist in training new welcome center staff.
• Supports logistics for welcome center staff meetings and trainings.
• Completes all other duties as assigned.

What You Bring to the Community Enterprise

• You have a high school diploma or GED and are the minimum of 18 years old. You have experience in the customer service industry.
• You listen for understanding and meaning, speak and write effectively, and can effectively tailor your communication to the appropriate audience.
• You establish clear goals and effectively implement tasks and plans to accomplish them promptly.
• You embrace new approaches and creative thinking to assess and implement effective processes related to employee, operational, and organizational performance.
• You quickly learn from failure and value feedback in the effort to continuously improve the organization’s functional capacity.
• You can work in an ambiguous environment and demonstrate an openness to change in service of our purpose.
• The ability to observe situations and react, swiftly, with understanding to resolve all events, especially those related to risk
• You know how to work hard to accomplish team goals in a fun and relaxed environment.
• You are able to work a flexible schedule, including weekends.

Physical Requirements:

While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, talk, and occasionally lift and/or move items, including equipment, furniture, and/or children. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Work Location

1000 West Rundberg Lane, Austin, Texas 78758

About Us

The Greater Austin YMCA is a nonprofit community enterprise with a vision to cultivate thriving communities across Central Texas where every person benefits from an empowered and well-educated childhood, equitable access to opportunities, resulting in an elevated quality of life and the promise of a sustainable future. Founded in 1953 and anchored in three Central Texas counties, the Y has served close to 500,000 people and provided more than $30M in financial assistance and program subsidies over the past 10 years. We operate 8 community centers and Camp Moody along with 6 early childhood education centers, 60 afterschool programs on school campuses in four districts, and 20 summer camps, with 1500 staff team members, 1000 volunteers, and a $47M annual operating budget.

Additional Information:

The organization has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

The Greater Austin YMCA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Greater Austin YMCA complies with applicable state and local laws governing non-discrimination in employment in every location in which we have employees. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

We Take Care of Our People

• Benefit from a free household YMCA membership, enriching both your life and the lives of others.
• Access retirement planning options to secure your future.
• Enhance your skills through participation in learning and development workshops.
• Exclusive cell phone plan discounts for AT&T and T-Mobile/Sprint users.
• Discounts on programs and services to make your YMCA experience even more rewarding.

Pay Range

$15.00 - $17.00, Depending on experience