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Family Development Case Manager

Nicholas House, Inc
Atlanta, Georgia / Ability to work a hybrid schedule.
Closing date
May 1, 2024

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Title:                     Family Development Case Manager

Reports to:          Director of Programs

Status:                  Full Time: Salaried

Nichols House is hiring a Family Development Case Manager to create and oversee Circles of Support and “From Surviving to Thriving” programs for current or past participants of Nicholas House. These programs are designed to help families move up and out of poverty. Nicholas House is adopting the national Circles of Support model as part of our program to assist families who are or have experienced homelessness in achieving their goals towards financial stability. The underlying foundation of Circles and the accompanying “From Surviving to Thriving” program is to engage people and organizations in the community to move families permanently out of poverty. Circles works to help families increase their income and economic stability while also working to remove the barriers that keep people in poverty. Our “From Surviving to Thriving” short term program that can lead into the longer term Circles program is a 12 week course that helps parents gain a better understanding of themselves and their relationship to the rest of the world.  Participants will create budgets, future plans, and SMART goals and grow in community with others. The Circles of Support program is 18-24 months and is designed to work with families over the long term to make significant gains in their financial stability.

Both Circles of Support and “From Surviving to Thriving” are a community-based initiative that creates relationships across economic class lines, matching people of low income (Circle Leaders) with middle- or upper-income volunteers (Allies). The Family Development Case Manager ensures those relationships thrive and that Circle Leaders have access to resources, so they continue to progress. The Family Development Case Manager’s primary role is to work with Circle Leaders (Nicholas House participants) and Allies (community volunteers). In addition, the Family Development Case Manager is also responsible for recruiting and providing ongoing leadership to Resource Teams (Recruitment, Services and Big View Teams).

The Family Development Case Manager needs experience working with diverse socio-economic communities, a deep knowledge of poverty, skills in community organizing and volunteer management, and an awareness of the social service resources in the community. The Family Development Case Manager will be responsible for the continual progress of Circle Leaders (Nicholas House participants) and their Allies (community volunteers), facilitate weekly Circles of Support meetings and “From Surviving to Thriving” meetings, be a part of the Nicholas House team of employees, and report to the Director of Programs, but also work closely with the Volunteer and Donor Database Manager and Executive Director.

Who We Are

Nicholas House’s mission is to help families who are experiencing homelessness and support them through their crisis. Nicholas House helps families who are struggling to pay rent move into affordable homes, get themselves to work and their children off to school, and ultimately lift themselves up and out of poverty and toward a better life.

What You’ll Do

Nicholas House “From Surviving to Thriving” and Circles of Support Coordinator (60%):

  • Promote a supportive, inclusive, positive culture within the Circles community so all Circle Leaders, Allies, and other volunteers feel supported.
  • Maintain open and honest communication within the Circles community and work to mediate issues and resolve conflicts when needed.
  • Recruit 8-10 participants for each Circles of Support and “From Surviving to Thriving” cohort and ensure at least 90% attendance at meetings. Provide orientation and ongoing support to participants.
  • Support the Volunteer and Donor Database Manager in recruiting 20 volunteer Allies for each Circles of Support cohort by screening, interviewing, enrolling, and training interested Allie volunteers.
  • Recruit a volunteer team of 4-6 members (Recruitment Team) in partnership with the Volunteer and Donor Database Manager to help recruit Allies and other volunteers. Attend and provide leadership in Team meetings, along with the Volunteer and Database Manager.
  • Lead the training of Circle Leaders, Allies, and “From Surviving to Thriving” volunteer leaders. Provide orientation and ongoing support to volunteers.
  • Supervise Circles of Support, Big View and Children’s Program interns.
  • Run the weekly Circles and “From Surviving to Thriving” meetings. Ensure weekly meetings are organized and well-planned.
  • Act as cheerleader to Circle Leaders and Allies, keeping them encouraged and helping to manage expectations.
  • Recruit a volunteer team of 4-6 members (Services Team), with the help of the Volunteer and Database Manager, to help identify resources to fill the gaps of Nicholas House participants. Attend and provide leadership in Team meetings.
  • Assist in the development of partnerships with appropriate community groups & individuals. Maintain current knowledge of social services available throughout the community.
  • Work with Circle Leaders to discuss the CLIFF Effect and taking their financial/employment goals into account, plan when they might hit this barrier, work with the Services Team to help identify resources to fill in the gaps.
  • Recruit a volunteer team of 4-6 members (Big View Team) and work with the Big View Team in coordinating the quarterly Big View events.  Attend and provide leadership in Team meetings.
  • Oversee the development and implementation of ongoing Child Development Curriculum for children of participants of both programs, including supervision of the intern for the Children’s program.
  • Ensure confidentiality in all communications – both written and oral.
  • Collaborate with case managers to ensure participants progress.
  • Oversee data collection to track outcomes.
  • Report regularly to the Director of Programs and complete additional tasks as assigned by the Director.
  • Work with Director of Programs to take the Circles model and fit it to our Circles groups, working to improve processes, meetings, attendance, volunteer retention, communications, etc.
  • Represent Nicholas House in the community, helping to educate others on poverty, barriers to overcoming poverty, the Circles model and how they can make a difference.

Financial Management Skills Development (40%):  

Regardless of a Family’s individual goals, financial wellness is critical to its success.  Our efforts begin with helping our families develop the skills necessary to identify and cope with past trauma, freeing them to effectively budget, save, and invest.

Candidate should be familiar with financial wellness principles applicable to a minority community.

  • Implement & oversee comprehensive financial wellness curriculum.
  • Oversee/facilitate the development of individual Leader action plans.
  • Develop/incorporate key measurables and track progress/success.
  • Recruit, develop, coordinate “financial wellness” support organizations/individuals, as needed, to ensure effective delivery of services (i.e. trainers, presenters, workshops, coaches...) for participants in the program.

Who You Are & Keys to Success (the must-haves)

This person will have the ability to ability to bring into existence a new initiative, to start something from the beginning and develop programs that run smoothly while making room for constant improvement and innovation. They can roll with big ideas and manage fine details at the same time. This person has the ability to remain calm amidst stress or conflict and to mediate disagreements. This person has the ability to relate authentically and effectively with people from diverse socio-economic backgrounds.  They are a curious systems thinker and builder who also loves the high-touch personal engagement central to working with volunteers. They are familiar with the available social services in our community. They are excellent problem solver and have the tenacity to achieve results. A member of a small but mighty team, they are self-directed but not siloed.  This person has a flexible schedule to meet the needs of the program – at least two meeting nights per week, currently Tuesday and Thursday.

To be successful in this job, you will excel in five areas:

  • Relationship-building: You develop and maintain strong, collaborative relationships with a diverse group of stakeholders to the organization, the Nicholas House Board of Directors, and Nicholas House staff. You come across as genuine and build authentic relationships and follows through on commitments.
  • Drive to achieve results: You have a track record of accomplishing ambitious goals and getting results even when there are obstacles. You set a high bar and meet it, because you think three (or 30) steps ahead to anticipate hurdles and come up with pragmatic solutions. You plan backwards and involve others appropriately. Holds a high bar even when things are hectic.
  • Manages a high volume of work with efficiency: Has, or can create, a system for keeping tasks from slipping through the cracks. Able to juggle competing demands and prioritize without sacrificing quality. Plans backwards to make deadlines.
  • Entrepreneurial and resourceful: Consistently overcomes challenges and leverages resources to creatively solve problems. Proposes solutions to issues without much guidance (but isn’t afraid to ask questions). Proactively asks for help, anticipates problems, and course-corrects where needed.
  • Attention to detail: Notices and fixes errors that others might overlook. Acknowledges mistakes and turns them into learning opportunities. Has a track record of leaving things better than they found them.

lf You Were Here Right Now, You Would Be:

  • Preparing for the summer cohort of the “From Surviving to Thriving” program.
  • In partnership with the Volunteer and Database Manager, recruiting resource team members.
  • Interviewing potential interns for the Circles of Support and “From Surviving to Thriving” program.

What Else You Should Know

  • The position is full-time with the ability to work a hybrid schedule. Salary Range is between $50-52K/year.
  • We also offer excellent benefits such as health insurance where a percentage of the benefit is paid by Nicholas House. Other benefits include a 401K matching, cell phone stipend, psid vacations, holidays and personal days.

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