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Family Services Manager

Atlanta Children's Shelter, Inc.
Atlanta, Georgia / Hybrid work environment
Up to $58,000 per year depending on experience + 100% employer paid benefits
Closing date
Apr 19, 2024

Job Details

Who We Are:

The Atlanta Children’s Shelter (ACS) is dedicated to breaking the cycle of poverty for families facing homelessness by building pathways to long-term self-sufficiency. Since 1986, ACS has provided quality early childhood education and family services, free of charge, to address the needs of the entire family.

About the Role: Responsible for managing and providing comprehensive support services for families facing homelessness both currently enrolled families and those participating in the Atlanta Children’s Shelter Steps2Success Program, (S2S).The Family Services Manager will collaborate with Family Services Director in implementing new initiative. Additionally, this position will supervise the Case Manger and oversee program enrollment and discharge.

Program Management            

  • Manage the Family Services Case Manager staff
  • Assist and collaborate on development of new program initiatives.
  • Manage department in absence of Director of Family Services. Participate in program budget.
  • Facilitate mentoring program. Recruit, onboard, and train Social Work interns.
  • Communicate with collegiate programs, conduct evaluations, and address intern issues.
  • Participate in determining policies on participant eligibility, program requirements and benefits.
  • Assist Director of Family Services fulfilling strategic objectives set by Executive Director and Board of Directors.
  • Maintain effective data management systems tracking program outcomes and client progress.
  • Prepare regular reports for internal and external stakeholders.
  • Assist Director of Family Services with facilitating training sessions for staff on best practices, trauma-informed care, and cultural competency in serving diverse families services and homelessness

Case Management     

  • Provide case management to families registered in the Shelter’s programs.
  • Manage the enrollment and discharge process of all families.
  • Organize, facilitate, and conduct group-meetings, and training sessions for parents.
  • Conduct assessment of the client's family needs and identify existing support networks.
  • Cultivate and sustain robust connections with families from the past, present, and future, as well as with community partners.
  • Ensure maintenance of complete and current client records.

 Collaboration and Networking          

  • Establish and maintain partnerships with community organizations, governmental agencies, and service providers to enhance support networks for families facing homelessness.
  • Represent ACS at community meetings, task forces, and collaborative initiatives related to homelessness and family services.
  • Plan and execute outreach activities to advocate for increased awareness of program.


  • A Master’s degree in Social Work, Psychology, Counseling, or equivalent qualifications preferred.
  • Alternatively, a Bachelor's degree with 10 years of experience in a related field will be considered.


  • 3-5 years of experience in providing social services and project management.
  • Proficiency in computer skills is essential and mandatory.

This role may be a fit for you if you:

  • Foster an environment characterized by warmth, compassion, and support, always ensuring a nurturing atmosphere.
  • Create a supportive and culturally competent environment for the diverse families at ACS.
  • Have strong leadership skills with the ability to manage.
  • Have excellent planning, organizational, and follow-up skills.
  • Have technical knowledge of database experience in MS office, Salesforce and Clienttrack.
  • Are initiative-taking and able to work independently.
  • Drive goal attainment and strive to exceed customer expectations.

There may some Physical Demands:

This position works in a typical office setting. There may be extended periods of sitting, standing and/or bending; listening, talking and/or visual concentration; writing and/or computer use. This position would normally have routine opportunities to alter physical position or change eye focus. Lifting should not normally exceed 50 pounds. Local travel is required. Must have a satisfactory driving record.

Location: Hybrid work environment with office location at 607 Peachtree Street NE, Atlanta, GA 30308. Occasional in-region travel to meetings and events.

Schedule: 40-50 hours standard weekly, typically Monday - Friday. Occasional evenings or weekend hours may be required.

Application Process and Additional Information

Atlanta Children’s Shelter provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, genetic information, service in the military, veteran status, and any other classifications protected by law. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, benefits, training, and any other term or condition of employment. Violations of this policy will not be tolerated. We strongly value a diverse workforce and inclusive culture for all employees.

Candidates must include a resume and a cover letter that describes how qualifications and experience match the needs and mission of the Atlanta Children’s Shelter. Applications will be accepted until the position is filled. Send all required documents to Mellony Gaston at mgaston@acsatl[dot]org .


The Atlanta Children’s Shelter, Inc. is an Equal Opportunity Employer. It is the policy of the agency to afford equal rights to all applicants without regard to race, color, creed, religion, sex, age, national origin, status as a veteran, sexual orientation, marital status, familial status or any other Title VII protected classes.

Company info
P O Box 54322
607 Peachtree Street

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