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Community Distribution Coordinator

Second Harvest Food Bank Santa Cruz County
Watsonville, California
This is a full-time, regular, non-exempt position with an hourly rate of $23.70 to $25.80, DOE
Closing date
Apr 9, 2024

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Job Details


Come join Second Harvest Food Bank of Santa Cruz County! We are the first food bank in the State of California, and the second in the nation. We pride ourselves in providing 10 million pounds of food annually to over 65,000 people per month through our network of 150-member agencies and programs. We believe that a thriving community is one where everyone has access to nutritious food to support their health and wellbeing. Our team is dedicated to inspiring and supporting our community to provide nourishment for all community members.

Second Harvest seeks to attract and retain a diverse workforce that brings a broad range of perspectives and experiences to our work. We value lived experience alongside learned experience and we encourage you to apply, even if you don't believe you meet every one of our qualifications. We welcome applications from all qualified individuals, including applicants with a criminal history.  

Full-Time, Non-Exempt  
About the position: the Community Distribution Coordinator (CDC) is an integral part of the Programs department; they maintain a portfolio of Neighborhood Food Distribution sites throughout Santa Cruz County, where they ensure smooth food distribution to our participants and community resource sharing through our various programs such as home delivery services, safety net programs, cooking clubs. S/he is responsible for the day-to-day coordination of food distributions at their portfolio of Neighborhood Food Distribution sites; including loading and unloading food, setup and takedown of food distribution equipment, accurate data collection to track distribution impact, and coordinating the work of site volunteers they also do outreach and recruitment for our community cooking clubs, home delivery services, and Safety Net Programs, prepare periodic reports/presentations, and oversee and train volunteers for the Neighborhood Food Distributions.

REPORTS TO: Agency Network Manager
SUPERVISES: Volunteers

Neighborhood Distribution Program Site (60% of the time)

  • Manage operations and logistics at the Neighborhood Food Distributions located throughout Santa Cruz County, ensuring a positive distribution experience for participants.
  • Receive orders at the site, unload, sort, and place items on tables for distribution to participants.
  • Ensure that all stock and inventory items are maintained per all applicable policies and procedures.
  • Maintain proper USDA recordkeeping of participants receiving food; including accurate data collection to track participant numbers, inventory levels, and required demographic data.
  • Build community and relationships with participants, connecting to common values.
  • Communicate any program-site-related issues to the Supervisor and/or Programs team to collaborate on solutions.
  • As needed, collect additional data (demographics, participant, or volunteer surveys) at the site to contribute to shared knowledge.
  • Take the lead on the Community Needs Assessment activities to better understand community needs and perceptions, and better inform them of what the team can do to attract more participants.

Home Delivery Services (20% of the time)

  • Manage and oversee the Home Delivery Services orders using CERES platform.
  • Review orders before and after delivery to ensure that orders were complete and correctly delivered to participants.
  • Keep in close communication with service providers (Door Dash, Amazon, etc.) and set reoccurring check-ins for program evaluation.
  • Troubleshoot and resolve complex issues regarding orders, deliveries, program eligibility, etc.
  • Develop and implement strategies to promote and enhance the delivery of foods.
  • Implement and maintain systems to gather, analyze, and report on Home Delivery Service data, and update participant data.
  • Set up monthly check-ins with participants to hear feedback and implement changes.

Volunteer Supervision and Recruitment (10% of the time)

  • Manage the work of volunteers: delegating projects and tasks to volunteers to assist with Neighborhood Food Distributions.
  • Recruit, train, and retain volunteers to help run and support Neighborhood Food Distribution.
  • Build community and relationships with volunteers, connecting to common values; and ensuring high volunteer engagement and retention.
  • Manage and upkeep volunteer database and all information, record keep volunteer hours using Volunteer Hub.
  • Engage volunteers in appreciation activities.

Customer Service (5% of the time)

  • Serve as the face of the Food Bank, representing the organization with a high level of customer service both in the office and in the community.
  • Develop and maintain effective working relationships and deal tactfully and cooperatively with staff members, volunteers, agencies, community organizations, participants, and potential donors.
  • Communicate effectively and respectfully with people of different racial, ethnic, and cultural groups, different backgrounds, and lifestyles, demonstrating a knowledge of, and sensitivity to, their needs.

Other (5% of the time)

  • Generate performance reports for grant compliance; create or collect supporting materials and documentation for grant proposals, board reports, and program effectiveness.
  • Prepare correspondence, attendance tracking, reports, forms, and schedules in a timely manner; proofread typed and other materials for accuracy, completeness, and correct bilingual language usage.
  • Work with the Development department to help promote Neighborhood Food Distributions and collect stories.
  • Participate, as needed, in special SHFB food bank events to educate the community and promote the goals of the food bank and its nutrition program.
  • Participate in professional development coaching and/or training as needed on community engagement or other topics of interest to improve practices.

Education and Experience:

  • Experience serving low socio-economic residents in a government, nonprofit or faith-based organization.
  • Experience with community engagement and knowledge of community resources (governmental, community, and social service organizations and their functions)
  • Experience with data entry, database management, and record keeping.
  • Bachelor or associate degree in education, sociology, psychology, community studies, social work, public health, or other related field; OR two years of college course work OR equivalent education and experience equal to two years of experience for one year of education/course work OR High school diploma and equivalent experience.


  • Bilingual English/Spanish required. Bicultural strongly preferred…
  • Able to communicate respectfully with people from different racial, ethnic and cultural groups, and from diverse backgrounds and lifestyles; sensitivity and understanding of diverse, socio-economic, cultural, disability, and ethnic backgrounds of residents in the community at-large.
  • High degree of flexibility, ability to multitask, and meet strict deadlines.
  • Strong personal computer skills, including spreadsheet and word processing to generate files and manipulate data, utilizing spreadsheet and word processing tools.
  • Correct English and Spanish usage, spelling, grammar, and punctuation
  • Basic filing and record-keeping methods and procedures.

Additional Requirements

  • It is the responsibility of all SHFB personnel to participate in our Food Safety/Food Defense programs.
  • Demonstrate ethical business practices, in conformance with all state and federal laws and regulations.
  • Commitment to serving vulnerable populations and ending hunger in Santa Cruz County
  • Demonstrate full adherence to the Code of Conduct and all policies/procedures related to compliance.
  • Adherence to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing, and documentation standards.
  • Ability to meet the following physical requirements with or without reasonable accommodation:
    • Able to hear conversations on the phone and in-person. The person in this position frequently communicates with participants regarding Neighborhood Food Distribution policies and products; must be able to exchange accurate information in these situations.
    • Be able to read, write, and interpret written reports, documents and manuals.
    • Able to safely lift or carry items weighing up to 25 pounds.
    • Stocking, lifting and walking around 3 or more hours.
    • Bi-manual dexterity and able to use a computer keyboard.
    • Frequent standing and sitting throughout the day.
    • Use hands to manipulate, handle, feel, and control items or equipment, including laptop computer and pantry inventory.
    • Frequently works outdoors, in all weather conditions: Neighborhood Food Distributions occur rain or shine.
  • Given the front-line nature of our work, there will be instances where staff are required to work a flexible schedule in order to respond to community needs. Advanced notice will be provided.
  • In instances of a federal, state or locally declared emergency, Second Harvest is considered an essential service and emergency responder; all its employees may be called in to perform regular or emergent duties.

STANDARD WORK SCHEDULE: Start and end times vary but must be available between the hours of 8:30AM-7:00PM, Monday through Friday. Must be able to work weekday evenings in order to best reach the community. Occasional weekend work is required.
WORKSITE: 800 Ohlone Parkway, Watsonville, CA 95076
WORK FROM HOME: Not Eligible

Benefits: For the employee: free dental and vision insurance (shared cost for dependents). Free life, long-term care, long-term disability, and AD&D insurances. Shared cost medical insurance: Kaiser and Blue Shield. Eligibility begins on the first day of the month, following 30 days of employment (i.e. if you are hired June 20th, you are eligible starting August 1st). This benefit package is valued at an average of over ten thousand dollars a year.

  • First year: 15 vacation days, 12 sick days, and 10 holidays.
  • 403(b) Retirement Plan: Second Harvest matches employee contributions up to an annual cap.
  • Employee Assistance Program

Job Details: This is a full-time, regular, non-exempt position with a competitive hourly rate of $23.70 to $25.80, DOE.

To Apply: Please submit your resume and cover letter at 

All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

Second Harvest is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

Second Harvest will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Second Harvest is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.


At Second Harvest Food Bank, our mission is to inspire and support Santa Cruz County to provide nourishment for all community members.

Company info
(831) 722-7110
800 Ohlone Parkway
United States

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