Client Services Coordinator

Client Services Coordinator Position Description The Client Services Coordinator oversees all aspects of the client’s experience of receiving services from Rebuilding Together Atlanta. The Client Services Coordinator will serve clients in metro Atlanta for the organization’s various repair programs.

Primary Responsibilities including but not limited to:

• Serve as the main point of contact for clients before, during, and after services are completed on their homes.
• Receive, review, and process applications from potential clients; coordinate and administer in-home interviews and site visits to determine clients’ needs for recommendation of appropriate program services.
• Ensure accuracy, completion, collection and the input of all necessary documents, client paperwork and agreements into client files, spreadsheets, and databases.
• Manage all client files electronically and program databases, and accurately track client information to support internal communication and planning.
• Conduct client evaluation surveys and interviews (both in-person and via phone) and collate pre- and post-project surveys for program evaluation reporting.
• Coordinate and participate in program events, repair projects, and other program activities.
• Complete home assessments to determine work scopes and coordinate with program staff to complete repairs.
• Respond to general program inquiries via or phone email inquiries about program services, screen homeowners for eligibility, send out applications, and refer to other community resources as needed.
• Other duties will be assigned as needed to support organizational and program needs.

Qualifications

• Associate degree or relevant life experiences.
• Minimum high school diploma
• Mission-driven with a strong understanding of non-profit, voluntary, and social services sectors
• Superb written, verbal and interpersonal skills
• Strong analytical, organizational and problem-solving skills
• Ability to successfully multitask and manage various projects and deadlines as required.
• Strong Google Suite, MS Office, phone and interview skills
• Creative, self-starter attitude, with ability to work both independently and part of a team.
• Experience working with seniors, veterans, and persons with disabilities preferred.

Desired Skills and Experience

• Extensive computer skills, including intermediate or higher-level proficiency with MS Office, project-management skills, and experience with electronic donor tracking databases.
• General knowledge of housing needs
• Two years work experience in the nonprofit sector or an aligned field
• Bilingual  

Working Condition and Environment/Physical Requirements

• Must have a reliable vehicle, a valid driver’s license, safe driving record, and car insurance.
• Travel between locations will be required.
• Must be able to lift and/or move objects up to 25 pounds.
• Position is a work hybrid of office, field, and home.
• Attend and participate in mandatory training, staff meetings, and all other events as scheduled.

Salary: Salary is commensurate with experience.

Paid parking at office location

Annual professional development opportunities with RT National

To apply:

Email your resume and a cover letter summarizing your interest, qualifications, and experience to nmitchem@rebuildingtogether-atlanta[dot]org with Client Services Coordinator Position in the subject line. Please no phone inquiries; we will contact you should we want to move forward with a phone screening and/or interview.