Community Engagement Coordinator

Employer: San Francisco CASA

Position: Community Engagement Coordinator

Status: Full-time exempt, Hybrid*

Posted: June 6, 2023; open until filled

Organization Overview

Through advocacy and mentorship, San Francisco Court Appointed Special Advocates (SFCASA) empowers community members to stand up for a foster child and champion their rights in court. SFCASA recruits, trains and provides ongoing support to community volunteers serving as officers of the court to advocate for the best interests of abused and neglected children in the foster care system. Through sustained, personal attention, SFCASA creates positive change in children’s lives, providing children with hope, stability and opportunities to thrive in preparation for healthy, productive adult lives. More information can be found at www.sfcasa.org.

Position Overview

The Community Engagement Coordinator has the primary responsibility to manage community outreach to identify and recruit volunteers, engage and build relationships in the community to share the CASA message, ensure the engagement and enrollment of potential volunteers, and the smooth transition from interested applicant to “CASA trainee.” The Coordinator is a critical member of the SFCASA team, managing staff and volunteer involvement in recruitment activities. This position will report to the Engagement Events & Partnerships Manager. We are in the second year of a 5-year strategic plan focused on growing and deepening our impact. Central to successful plan implementation is growing and diversifying our volunteer base to include more BIPOC, male, Spanish-speaking and senior volunteers. The Community Engagement Coordinator will play a key role in these efforts; and therefore the position responsibilities may evolve accordingly

Responsibilities

Manage CASA Volunteer Recruitment & Retention

• Manage CASA volunteer recruitment and outreach activities in partnership with staff, board, volunteers and current and potential community partners to identify a growing, diverse, and qualified volunteer pool that meets the strategic needs of SFCASA

• Identify and pursue opportunities for community partnerships aimed at both recruiting volunteers and strengthening connections in relevant community groups

• Identify and engage SFCASA staff and volunteers in tabling and presentation opportunities

• Work closely with the Director of Development and Communications to ensure marketing and outreach strategies are aligned and effective

• Coordinate special event and partner-hosted Information Sessions (Info Sessions), including delivery of information, coordinating volunteers.

• Identify and coordinate with community partners to host events and engage their constituents

• Provide excellent customer service to potential volunteers, providing accurate information in an inspirational manner.

• Distribute SFCASA collateral through small businesses, community groups and other partners.

• Volunteer Retention: - Coordinate and support events for volunteers (build community spaces for volunteers) - Create opportunities for volunteers where they could be involved with the organization in different capacities. Ex. Identify potential info session presenters or volunteer event presenters. - Coordinate birthday cards, end of service certificates, other volunteer communication, and appreciation documents.

Coordination of volunteer opportunities & events

• Build and support a robust volunteer program engaging current and former CASA volunteers in non-advocate roles, working with SFCASA staff to design, promote, and support a range of volunteer opportunities within the agency, including maintaining volunteer service descriptions for the non-CASA volunteer roles; provide support to staff for outreach for various non-advocacy volunteer support roles

• Organize volunteer recognition programs and special events, including CASA Community Network Committee, networking opportunities, and support advocate appreciation and youth holiday parties. Support the various volunteer communications and publications, including the monthly newsletter and other information and opportunities for volunteers

Recruitment data collection, analysis and distribution (continuous quality improvement)

• Monitor and maintain up-to-date information in program database, event tracking forms, and recruitment plan.

• Support the development, measurement and ongoing evaluation of volunteer recruitment and marketing efforts to ensure success and continual improvement

• Occasionally organize and facilitate monthly recruitment team meeting

• Report on the success and challenges of the marketing and recruitment strategies including analyzing data to inform continuous improvement

• Work closely with the Director of Development and Communications to inform strategic outreach and marketing efforts

Other duties

• Participate as active team member and support organizational initiatives and events

• Establish and maintain effective, collegial working relationships with staff, board and volunteers, as well as with representatives of the San Francisco Human Services Agency, the dependency attorney panel, education service providers, Foster Family Agencies, and other community service providers and entities

• Manage recruitment volunteer platforms Idealist and VolunteerMatch

• Other duties as assigned; non-essential job duties, non-related responsibilities and other tasks as required by the Executive Director and Agency may be assigned from time to time – SFCASA is a small non-profit organization requiring flexibility from its staff

Qualifications and Requirements

• Bachelor’s degree required

• 2-4 years of administrative support experience

• Advanced competence in Microsoft Word, Excel, PowerPoint and Outlook

• Excellent written and oral communication skills

• Experience in a development, marketing or customer service field ideal

• Must pass a comprehensive background check (after offer)

• Comfortable with learning and utilizing new software programs; experience with Salesforce or other database preferred

• Demonstrated respect of all people regardless of socioeconomic background, culture, religion, sexual orientation, disability or gender and experience working with culturally diverse populations

• Ability to maintain confidentiality and exercise diplomacy and discretion in communications

• Demonstrated capacity to exercise sound judgment and take initiative to problem solve in order to serve the needs of multiple stakeholders

• Friendly and approachable demeanor, positive attitude, and genuine interest in interacting with staff, volunteers, Board, and donors

• Detail-oriented and proactive self-starter with strong attention to detail who can anticipate needs of others and accept/adapt to feedback

• Flexibility with hours required, including some evenings and weekends

• Bilingual candidates and BIPOC are encouraged to apply

• SFCASA is committed to centering and supporting the voices of former foster youth. Applicants with lived experiences of the dependency system and/or other system involvement are highly encouraged to apply.

• Candidates should be prepared to provide a writing sample upon request

• Must be able to lift up to 50lbs.

Salary & Benefits

Salary for this position is $66,000 with a possible bilingual differential. SFCASA offers a hybrid working environment, with significant in-person work required. SFCASA offers a robust benefits package including health, dental and vision insurance; a 403(b) retirement savings fund; flexible spending plans for medical, dependent care, and commuter expenses; and generous vacation, sick leave and paid holidays. Employees in their first year accrue 15 vacation days and 12 sick days annually and receive 16 paid holidays per year, including their birthdays off.

To Apply

Please send a cover letter, resume, salary expectations and three references in one PDF document via e-mail to resumes@sfcasa.org with “Community Engagement Coordinator” in the subject line. We’d appreciate learning how you heard about the position and why you are interested in working at SFCASA in your cover letter. Please, no phone calls or site visits. This position will remain open until filled; complete applications will be reviewed as they are received. SFCASA is committed to workforce diversity and does not discriminate on the basis of age, race, color, religion, disability, sexual orientation, gender identity, or veteran status. Qualified applicants will receive full consideration without regard to age, race, color, religion, disability, sexual orientation, gender identity, or veteran status. SFCASA will consider qualified applicants with arrest or conviction records for employment in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

San Francisco CASA is an equal opportunity employer.