Donor Relations and Special Events Assistant

SUMMARY

This position works closely with the Senior Director of Resource Development and Marketing, Donor Relations Manager, and the Community Events Manager to provide support for fundraising activities, donor relations, and special events,  and accomplish departmental administrative tasks. The right candidate will be an extremely organized individual with the highest level of attention to detail and professionalism. Close, daily communication with team members is necessary, especially when support for special projects is needed. Attendance will be required at development events that sometimes take place outside the office and outside of regular work hours.

To perform this job successfully, an individual must have excellent computer and organizational skills. Attention to detail and the ability to organize information will be critical. Strong written and verbal communication skills are necessary. The individual must be able to work in a fast-paced environment and be able to start and resume work on projects as priorities change. This position requires a team-oriented person who understands the dynamic of working with a management team to achieve Open Hand’s fundraising goals. The right candidate must present themselves professionally and maintain professionalism and discretion with donor information.

ESSENTIAL RESPONSIBILITIES

Duties:

• Provide support to the Senior Director of Resource Development, Donor Relations Manager, and Community Events Manager with various responsibilities as needed.
• Assist the Community Events Manager in logistical planning and executing all fundraising events related to Open Hand some of which include Dining Out for Life, The Open Hand Charity Golf Classic Tournament, Major Donor Epicurean Receptions, Party in the Kitchen, and various third-party events.
• Assist with the coordination of annual stewardship treat delivery to donors.
• Serve as the primary point person for auction software and auction item management for Party in the Kitchen and Charity Golf Tournament.
• May also assist in the acquisition of auction items.
• Assist with all Open Hand fundraising events which sometimes fall outside of regular office hours.
• Attend and compile notes at meetings of Open Hand Society and OHS volunteer days and assist the Donor Relations Manager with OHS communication and follow-up.
• Compose monthly handwritten notes to donors on behalf of Open Hand as assigned by the Donor Relations Manager or Senior Director of Development.
• Maintain accurate records of all related interactions with donors in GivEffect database. Serve as first contact for inbound department phone calls.
• Maintain an effective and organized inventory of materials related to all department activities and department collateral materials, and re-ordering as needed.
• Manage birthday, honor, and memory card processes for donors. Aid team with donor record research and maintenance in the GivEffect and DonorSearch database.
• Assist in preparing meeting agendas as needed and take comprehensive notes at weekly team meetings. Assist in preparing materials for donor meetings or functions.
• Provide support and help with special projects assigned by the Senior Director of Development, Donor Relations Manager and Community Events Manager.
• On occasion, help with the coordination of schedules for meetings or managing RSVPs.
• Other duties as requested or assigned by the Senior Director of Development, Donor Relations Manager or Community Events Manager.

Skills/Qualifications:

• Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) is required.
• Experience using a donor management system preferred.
• Familiarity with non-profit mission messaging and fundraising and/or customer service and sales are preferred. Integrity, honesty, ethics, creativity, and proactive thinking are needed. 
• Must be a self-starter who can independently assess and determine priorities.
• Must present self professionally and maintain professionalism and discretion with donor information.

EDUCATION

• Undergraduate degree or related administrative experience

PHYSICAL DEMANDS

• While there is some flexibility, the Donor Relations and Event Assistant is expected to work on-site at Open Hand’s campus four days a week, as coordinated with their supervisors, with the option to work one day remotely contingent upon performance and as approved by supervisors.
• The employee is regularly required to sit at a computer, answer the telephone, use hands and arms to write, file, and perform other office duties.
• The employee is frequently required to walk, stand, drive a car, and lift and/or move 25 pounds. The employee must be able to talk, hear, and see.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Salary: $42,000-$45,000

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Hybrid Remote