Clinical Care Coordinator

Position Title: Clinical Care Coordinator

Department: Children & Family Services

Reports to: Senior Program Manager, Care Coordination

Location: 1757 Waller Street, San Francisco, CA 94117 

ABOUT THE ORGANIZATION

Safe & Sound is a children’s advocacy organization working to prevent child abuse and reduce its devastating impact on the child, their family, and our entire community.

We have been a pioneer in the field of child abuse prevention, working within San Francisco for more than 50 years. Recently, the organization has begun to expand its impact working throughout the state of California.

Child maltreatment is a complex problem, but a preventable one. Our data-informed approach leverages three primary strategies: we empower children with knowledge and confidence; we support families providing resources and skills; we activate the community and the change-makers within it to create a thriving social safety net for children and their families.

The organization has an annual operating budget of approximately $15.4 million and is supported by approximately 70 staff, interns, and more than 80 volunteers. Safe & Sound headquarters is located in a historic firehouse in the Haight-Ashbury neighborhood of San Francisco, with a second office in the Bayview neighborhood.

Safe & Sound recently merged with The Center for Youth Wellness (CYW), a national leader in the effort to advance pediatric medicine, raise public awareness, and transform the way society responds to children exposed to Adverse Childhood Experiences (ACEs). Founded by California’s first Surgeon General Dr. Nadine Burke Harris, CYW has created a national call to screen, treat, and heal ACEs and toxic stress.

More information is available at:  www.safeandsound.org. 

OVERALL SUMMARY

This position is responsible for leading and coordinating the efforts of a multi-disciplinary team of service providers to build families’ protective factors. It is the key position in our Integrated Family Services model. This includes facilitating regular team meetings; assessing family risks, strengths, and challenges; as well as developing service plans and providing counseling and care management services.  This position also staffs Supportive Family Services including drop-in hours and family events as well as administrative support to comply with government contracts and private grants. This position reports to the Senior Program Manager – Care Coordination.

ESSENTIAL FUNCTIONS

Integrated Family Services

• Serves as the primary point person to families enrolled in our program to build families’ protective factors. Holds primary responsibility for: 1. assessing families’ functioning, 2. monitoring progress toward outcomes, and 3. Moving families through the Integrated Family Services program, using tools defined in the Integrated Family Services model.
• Collaborates with other Clinical Care Coordinators to triage families eligible for Integrated Family Services and enroll them based on need and other relevant factors.
• Leads and facilitates a weekly Service Delivery Team meeting composed of staff from all program areas within the Children & Family Services (CFS) Department, using a format common to all Service Delivery Teams.
• Develops service plans in collaboration with families and Service Delivery Team, according to Integrated Family Services guidelines.
• Provides intensive care management (including home visiting) to families with multiple challenges, including families referred by Child Protective Services.
• May provide short and long-term supportive counseling for adults and/or children, depending on care coordination caseload and supervisor approval.
• Maintains an on-going care coordination roster of 15-20 clients.

Supportive Family Services

• Serves as Coordinator of the Day for the Parent Drop-In program one day per week.
• Provides oversight and coordination of the Parent Drop-In program, including supporting other staff and interns providing drop-in services.
• Coordinates family support center services including Food Pantry, Emergency Needs Support, information and referrals.
• Meets with families not enrolled in Integrated Family Services on a drop-in basis while daytime Parent Drop-In is open, including performing intakes and making referrals.
• Assists and supports the Parent Drop-In program as needed including helping set up and break down.

Other Essential Functions

• Responsible for keeping files and data entry up to date.

• Keeps records of all services provided in compliance with legal, agency, and funding requirements.
• Participates in outreach activities as well as provider /community meetings to increase referrals and community awareness of the program.
• Attends all Care Coordination team meetings as well as other staff meetings and trainings as directed by supervisor.

Undertake other duties as assigned.

ESSENTIAL QUALIFICATIONS 

• At least three (3-5) years hands-on experience providing intensive case management and/or care coordination services to families with children 0-12 who have experienced trauma
• Knowledge of the effects of child abuse, child development, effective parenting practices, and family dynamics.
• Knowledge of community resources in San Francisco, cultural competency practices, and current participant outcome measurement practices.
• Ability to build effective working relationships with staff, set clear expectations, and provide both positive and negative feedback in a timely manner.
• Ability to effectively collaborate with families to complete assessments and develop appropriate service plans that support their protective factors.
• Ability to use both qualitative and quantitative data to inform service planning and monitor family’s progress towards achieving outcomes/goals.
• Ability to work with diverse staff and program participant populations. Ability to prioritize work effectively in an environment with multiple competing priorities.
• Ability to work tactfully and effectively with representatives of city agencies, community-based organizations, and the community at large.
• Ability to operate within and lead a complex service delivery structure. Ability to handle crisis situations.
• Ability to use excellent time management and organizational skills.
• Ability to use computer skills: word processing, using digital recordkeeping systems to collect and track data, and internet search capabilities.
• Demonstrated experience working with diverse cultural backgrounds.

PREFERRED QUALIFICATIONS

• Previous experience working with youth and their families that are underserved, marginalized and high risk with trauma histories Bilingual (English/Spanish) preferred.

POSITION SPECIFICATIONS 

• Full-time.
  • In person work required
  Exempt. Position will be fingerprinted and reference-checked.

PHYSICAL REQUIREMENTS 

• Typical Working Conditions
  • Standard office as well as occasional playroom (supervise and care for children) as requested. This position may require evening hours and participation during weekend events as requested Travel within San Francisco
  Equipment Used
  • Computer, phone, fax, copier.
  Essential Physical Tasks
  • Light lifting (lift, push, and pull up to 20 pounds unassisted on a regular basis)

The base salary for this position is $65,000.16 annually and is eligible for a language premium. The language premium is $2,080 annually. This position is eligible for agency-sponsored benefits.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider all qualified applicants with arrest and conviction records.

Safe & Sound provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The Care Coordination Team strives to cultivate a team that reflects the diverse population we serve and thus strongly encourages diverse candidates from underrepresented communities to apply, including but not limited to individuals who identify as QT/BIPOC, those impacted by the child welfare/foster care systems, and public benefits recipients.

Qualified candidates should submit a resume and a detailed cover letter to Human  Resources at employment@safeandsound.org.

**Beginning March 24, 2022: Safe & Sound implemented a Mandatory COVID-19 Vaccination Policy for all staff either to be fully vaccinated and boosted (as the appropriate time after full vaccination) or, request a Medical or Religious Exemption. This policy accompanies current CDC recommendations for Safe & Sound worksites including wearing masks indoors and maintaining social distancing practices regardless of vaccination status.

Should you be offered, and subsequently accept this position, it is expected that you will abide by this policy, in addition to other organizational policies.