Director of Continuous Quality Improvement

Job title: Director of Continuous Quality Improvement

Reports to: Chief Operating Officer

Job Purpose

Reporting to and under the direction of the Chief Operating Officer (COO), the Director of Continuous Quality Improvement (CQI) guides performance, evaluation, and compliance programs at Partners for HOME (PfH). The Director will oversee the homeless management information system (HMIS) for the Atlanta CoC within the GAHMIS Statewide System and system wide continuous quality improvement efforts within the Atlanta Continuum of Care. The Director of CQI works closely with the Director of Housing and the Director of Coordinated Entry to assess and identify system level metrics, improvements, and a continuous quality improvement strategy.

Responsibilities

This position is ideal for an analytical, results-oriented leader who can undertake a variety of performance, measurement and project management tasks.

As the Director, you will:

• Oversee Performance and Compliance programs for Partners for HOME
• Develop, maintain, and evaluate written policies, procedures, and plans related to performance and compliance
• Develop and maintain a performance measurement plan and reporting calendar to ensure timely data collection, aggregation, analysis, and reporting of established performance measures related to key operational processes and outcomes
• Manage the contractual agreement for the Homeless Management Information System (HMIS) including having a deep knowledge of HMIS and provide on-site subject matter expertise to stakeholders
• Manage and lead staff through the Plan-Do-Study-Act cycle and report outcomes
• Develop performance dashboards to ensure accuracy and accessibility by providers
• Implement root cause analyses and make recommendations to improve performance
• Lead external and internal compliance audits and performance metrics and ensure corrective action plans are documented and effectively implemented
• Develop performance measures and benchmarks and oversee performance monitoring
• Attend meetings for Partners for HOME, Atlanta Continuum of Care (CoC) and the City of Atlanta to provide accurate reports and dashboards on the performance of relevant projects
• Develop relationships and provide exceptional customer service to the Atlanta Continuum of Care partners, ensuring a transparent system is in place to measure outcomes and deliver results
• Implement and complete other tasks as assigned
• Support each vertical in identifying HMIS reporting needs
• Identify system performance gaps and recommend project-level improvements for system-wide goals
• Attend workgroups and committees to advise on quality improvement

Qualifications

• Comfortable working on-site with homeless and low-income populations
• Experience analyzing and interpreting data to enhance program performance
• Ability to understand system level social service programs
• Excellent written and verbal communication skills toward internal and external audiences
• Strong organization and project management skills with ability to lead projects to completion and meet competing deadlines
• Ability to thrive under pressure and consistently meet expectations on tight deadlines, while managing a variety of tasks and relationships
• High energy and a passion for ending homelessness
• High emotional intelligence with the ability to perceive and understand people’s motivations
• High level of autonomy with work and ability to meet deadlines with minimal supervision
• Highly industrious with a strong work ethic; sense of urgency/impatience for action
• Integrity and humility that encourages and inspires constituents; strong sense of judgment

Technical Skills

• Proficiency in Microsoft Word, Excel, PowerPoint, and Teams; SmartSheets; Homeless Management Information System (HMIS)/ClientTrack
• Skills in developing workflows

Education and Experience Requirements

• Master’s Degree
• A minimum of 5 years experience in homeless services or a related field
• Minimum of 2 years leadership experience including supervising at least 2 direct reports
• Project management experience

Compensation

This is a full-time, salaried position with benefits. Starting salary is $84,000.

Partners for HOME is an Equal Opportunity employer. Personnel are chosen on the basis of ability without regard to race, color, religion, sex, national origin, disability, marital status or sexual orientation, in accordance with federal and state law.

Job Type: Full-time

Salary: From $84,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Work Location: Hybrid remote in Atlanta, GA 30315