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Bilingual Branch Manager

Community Assistance Center
Sandy Springs, Atlanta
Closing date
Jun 8, 2023

CAC is the primary human services organization that helps Sandy Springs and Dunwoody neighbors facing financial hardships or unexpected emergencies. Founded in 1987, CAC prevents homelessness and alleviates hunger by providing basic needs assistance (food, clothing, and financial assistance for rent/utilities) while continuously engaging clients to work towards greater self-sufficiency through classes, workshops, career coaching, and other programs. CAC employs a team of ~20 full-time employees to direct our efforts, recruiting professionals that contribute to meaningful change in the community. Every conversation that we have and every task that we do directly leads to a better situation for our neighbors. If you have the right skill set, a can-do attitude, and a big heart, there’s no better place to work than CAC.

JOB TITLE: Bilingual Branch Manager


ACCOUNTABILITY: Programs Director

The Branch Manager works with the management team to develop and implement initiatives that increase CAC’s visibility and partnership within the surrounding community. This person makes sure proper procedures are followed and customer service standards and deliverables are met, including managing the day-to-day branch operations of the emergency assistance program (client eligibility, approving pledges, and authorizing clothing and food vouchers), as well as food pantry operations at the branch locations. The Branch Manager provides leadership and direction to the Branch Food Pantry Manager and field office volunteers and works in conjunction with the Program Director to ensure all resources are aligned and focused on delivering an exceptional experience to all clients seeking services at CAC. This person must be thoroughly familiar with all aspects of programs offered at CAC and be able to provide vital assistance information to clients. The Branch Manager makes decisions that impact people and the quality of service they receive. Success in this position requires excellent customer service, communication, and time management skills, as well as advanced-level proficiency in both Spanish and English.


Strategic Planning – 10%

  • Provide vital input in short- and long-term strategic and operational planning/positioning within the organization with regard to emergency assistance
  • Help leadership identify and address issues that challenge and support the CAC Program
  • Recommend policy positions concerning Emergency Assistance

Financial Assistance Operations – 70%

  • Oversee daily branch office operations, including client qualification for services and food pantry, and ensure alignment, both vertical and horizontal, between the Field Offices and the organization
  • Review and approve daily financial assistance audits of client documentation for accuracy, authenticity, and completeness
  • Train and supervise volunteers making sure that day-to-day operations run smoothly, and ensuring that: a) clients receive services in a timely manner; b) compliance with the schedule; c) volunteers receive daily updates about new programs, services or changes in policies and/or procedures
  • Ensure that every client develops an “Individual Service Plan” with a volunteer, including financial or in-kind assistance, education programs, housing programs, and employment resources, among others
  • Oversee benefit screening programs for clients, including SNAP, Medicaid, and WIC
  • Interview clients when needed
  • Gather data, control records, and create reports
  • Participate in training to learn about eligibility criteria and the process to obtain services i.e. SNAP (food stamps), SSI, housing vouchers, etc.
  • Maintain and participate in a calendar of outreach activities, including community events, school events, congregation events, workshops, etc.
  • Manage office inventory and equipment and coordinate maintenance as necessary

Food Pantry Operations – 5%

  • Ensure that the food pantry inventory complies with safe food guidelines
  • Make sure all temperature logs are properly maintained
  • Ensure inventory turns over on a FIFO basis, reducing food waste
  • Coordinate with Food Pantry Inventory Manager branch office food delivery and distribution programs
  • Ensure food pantry and refrigerators are clean, organized, and up to standard
  • Work with all staff/volunteers to support good food management and cost efficiency
  • Coordinate with the Office Manager for branch office food pantry equipment maintenance
  • Plan, coordinate and ensure Summer Lunches and Holiday Food programs take place and are distributed according to the plan

Human Resource Development – 10%

  • Train, place, coordinate, and supervise Branch Food Pantry Manager and branch volunteers, ensuring that all programmatic, service standards and deliverables are met
  • Develop a training program for other staff and volunteers about emergency assistance services including curriculum, handouts, training manual

Reporting & Communications – 5%

  • Submit monthly reports and statistics to Program Director
  • Provide required statistical information to funding sources as required
  • Establish and maintain relationships with partners for emergency assistance programs
  • Participate in weekly meetings with the Assistance Team; attend all general staff meetings

QUALIFICATIONS (Candidate Profile and Experience Prerequisites)

Skills and Mindsets

  • Superior interpersonal skills with all types of people
  • Demonstrate initiative and work as a team player
  • Operate with a high level of personal responsibility and optimism
  • Adhere to the highest ethical standards in management
  • Demonstrate sound judgment
  • Display a problem-solving mentality
  • Anticipate, plan for, and meet deadlines
  • Ability to manage and prioritize last-minute requests and/or projects
  • Evaluate processes and procedures to develop suggestions for change
  • Analyze data to spot patterns and identify significant takeaways
  • Ability to communicate verbally and in writing to internal and external clients
  • Ability to form and nourish relationships with executive management, department heads, volunteers, and all segments of the community
  • Ability to lead, coach, and manage others
  • Conveys a professional and positive image and attitude regarding the organization and the not-for-profit sector
  • Outcome-oriented

Required Education & Experience

  • Bachelor’s degree required
  • Three years of experience in management required, preferably in Human Services. Additional education may be substituted for years of work experience and vice-versa
  • Bilingual, Spanish-English required
  • Demonstrated leadership skills, supervisory experience, and ability to work with no direct supervision
  • Demonstrated competence and experience in program operations
  • Strong PC skills, and proficiency with Microsoft Office applications and charity databases; will receive training in Charity Tracker, Charity Trak, HMIS, and others as needed
  • Proven ability to implement an inspiring vision and motivate others to reach ambitious goals in support of that vision
  • Able to perform physically demanding tasks including carrying up to 40 pounds
  • Demonstrated success managing individuals and teams to achieve ambitious goals

Job Type: Full-Time


  • Healthcare Insurance
  • Access to Dental Insurance
  • Access to Vision Insurance
  • 403(b) Retirement Plan
  • Paid Time Off, Sick Hours, and Holidays


  • South Sandy Springs Branch: Monday, Wednesday, and Friday
  • Dunwoody Branch: Tuesday and Thursday
  • Saturdays as required and/or demanded by expansion of services

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