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Bilingual Enrollment Specialist

Employer
Big Brothers Big Sisters of Metro Atlanta
Location
Atlanta, Georgia
Salary
Starting at $40,000 per year + benefits
Closing date
Apr 1, 2023

BILINGUAL ENROLLMENT SPECIALIST

JOB SUMMARY: Reporting to the Enrollment Program Manager, Big Brothers Big Sisters of Metro Atlanta (BBBSMA) is seeking a dynamic and mission-driven Enrollment Specialist to join the agency at its headquarters located in Atlanta, GA. The mission of Big Brothers Big Sisters of Metro Atlanta is to create and support one-to-one mentoring relationships that ignite the power and promise of youth. The primary function of the Enrollment Specialist is to find the best match for volunteers and children in accordance with Big Brothers Big Sisters’ standards. This is a full-time, salaried, exempt position.

 

An Ideal candidate will have:

 

  • A passion for the mission of BBBSMA
  • Strong commitment to the values of justice, equity, diversity, and inclusion
  • Excellent oral and written communication skills
  • Experience working with both child and adult populations required; specific assessment, intake, documentation, or interview experience preferred
  • Ability to demonstrate sound judgment in routine, day-to-day decisions; think critically to make decisions and take action, even in non-routine situations
  • Ability to identify and apply "best practices" in own work; improve efficiency by planning and organizing work effectively, eliminating barriers and streamlining work processes
  • Ability to seek out and work effectively with others who have diverse perspectives, talents, backgrounds, and/or styles; contribute to a team climate in which differences are valued and supported
  • Ability to build and foster collaborative relationships with agency staff and program participants
  • Ability to create thoughtful and thorough documentation of interactions with children, parents, and volunteers
  • Ability to relate well in multicultural environments
  • Ability to prioritize multiple tasks and use time effectively in a fast paced environment; able to positively deal with changes that affect job requirements or work assignments; adapt to shifting priorities in response to the needs of matches Knowledge of mentorship best practices
  • Ability to speak and write fluently in Spanish

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Conduct and document enrollment of parents, children, and volunteers, including orientations, interviews, trainings, and completion of any other enrollment processes
  • Review all enrollment information and assessments and make timely recommendations for participation in the program based on this information
  • Assess and apply factors contributing to successful match Effectively align volunteer interests and qualifications with service options of agency
  • Determine matches and facilitate match meetings in accordance with volunteer and family schedules.
  • Ensure a high-level of proficiency in applying child safety and risk management knowledge, policies and procedures throughout all aspects of job function.
  • Identify child safety issues for volunteers, children and their families
  • Collaborate with other staff to ensure smooth transition among functions and follows process through to next point of contact
  • Maintain accurate paperwork for each match according to BBBSA and agency standards
  • Enter information into CRM (Salesforce) as information is gathered
  • Translate documents, forms, or email templates as needed by the Enrollment Department
  • Other duties as assigned

QUALIFICATIONS:

  • Your professional background must meet one of the following requirements:
    • Bachelor’s degree in a field relevant to work focused on social work, counseling, social services, child development, or education
    • Associate’s degree and at least 2 years relevant work experience in related fields, such as social work, counseling, social services, child development, or education
    • High school diploma with at least 4 years of relevant work experience in the related fields listed above
  • Proficiency in Microsoft Office; including Word, Excel, Outlook, and PowerPoint
  • Working knowledge of and use of a customer relations management (CRM) system a plus (Salesforce preferred)
  • Bilingual positions require candidates to write and speak Spanish fluently
  • Must successfully complete a background check and pre-employment drug screen prior to hire  

 

WORK ENVIRONMENT/PHYSICAL REQUIREMENTS:

  • Routine office environment. Flexible work hours to meet customer needs.   This position is located in our Atlanta office; hybrid work schedule as created with the Program Manager, as determined by best hours and location to meet program participant needs.
  • Must be available up to 2 Saturdays a month and be able to work until 7:30 pm for 3-4 days per week. 
  • Must be able to remain in a stationary position 50% of the time.
  • Constantly operate a computer and other office productivity machinery (e.g., printer, copy machine). Must be able to communicate information and ideas clearly and accurately so others will understand.

COMPENSATION & BENEFITS:

  • Base salary is budgeted between $40,000 – 46,000 based on experience and qualifications.
  • BBBSMA offers generous benefits including subsidized medical insurance, voluntary dental and vision, and employer paid Life Insurance, Short Term Disability, Long Term Disability. We also offer immediate vesting and enrollment in a 403(b) plan with up to a 4.5% employer match.

 

About Big Brothers Big Sisters of Metro Atlanta

For 61 years, Big Brothers Big Sisters of Metro Atlanta (BBBSMA) has transformed the lives of some of the most vulnerable children in our community through a proven youth development strategy: one-to-one mentoring. The mission of Big Brothers Big Sisters is to create and support one-to-one mentoring relationships that ignite the power and promise of youth. The agency serves approximately 1,100 children from 12 metro Atlanta counties on an annual basis.

 

 

Location:

BBBSMA HQ

The Met, 680 Murphy Ave. SW, Atlanta GA 30310

For more information about BBBSMA please visit www.bbbsatl.org.

 

 

Nondiscrimination and Equal Employment Opportunity:

BBBSMA does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

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