Intake & Response Team Coordinator

Intake & Response Team Coordinator

Location: Santa Cruz

Job ID: 49744

JOB POSTING

Reporting to the Deputy Title IX Officer in the Office of Equity & Equal Protection (EEP), the Intake & Response Team Coordinator is a key member of EEP's response team. The primary responsibilities of the role, outlined below, are focused on intake and outreach for reports involving sexual violence and sexual harassment (SVSH) , discrimination and harassment based on a protected-class and complaints under the Whistleblower and Whistleblower Protection policies. The Intake & Response Team Coordinator is also responsible for data management of all reporting into EEP, including Clery reporting, and complaint resolutions.

NOTIFICATIONS

UC Vaccination Policy: With limited exceptions, https://news.ucsc.edu/2021/07/systemwide-vaccination-policy.htmlhttps://news.ucsc.edu/2021/07/systemwide-vaccination-policy.htmlhttps://news.ucsc.edu/2021/07/systemwide-vaccination-policy.html https://news.ucsc.edu/2021/07/systemwide-vaccination-policy.html https://news.ucsc.edu/2021/07/systemwide-vaccination-policy.html for Covered Individuals under the Policy. Covered Individuals include all employees, students, or trainees who physically access a University facility or program in connection with their employment, appointment, or education/training.

Covered Individuals do NOT include employees who work 100% remotely with NO expectation that they will physically access any University location or program at ANY time. If 100% remote work ends, the employee is subject to policy.

INITIAL REVIEW DATE (IRD)

UC Santa Cruz staff jobs are posted until filled. Application materials submitted by 11:59 pm on the IRD will be routed to the hiring unit for consideration. NOTE: Materials submitted after the IRD will be forwarded only at the request of the hiring unit. Submit your materials before the IRD to ensure consideration by the hiring unit.

The IRD for this job is: 03-13-2023

ABOUT UC SANTA CRUZ

UC Santa Cruz is a public university like no other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It's known as an unconventional place where innovation and experimentation is part of the campus's DNA. That playful, bold spirit still thrives today, all on a campus renowned as among the most beautiful in the world.

DEPARTMENT OVERVIEW

The Office of Equity & Equal Protection (EEP) is responsible for administration of UC/UC Santa Cruz policies, procedures and programs regarding discrimination and harassment on the basis of all protected classes outlined in the UC Discrimination, Harassment and Affirmative Action in the Workplace Policy, UC Sexual Violence and Sexual Harassment Policy, UC Nondiscrimination Statement-Student Related Matters and other related UC policies. EEP also oversees Americans with Disabilities Act (ADA) compliance and serves as the campus investigative unit supporting UC whistleblower policies and other programs. EEP is comprised of the following units and functions: Title IX Office, EEO/AA Office and the UCSC ADA and Whistleblower compliance programs. For more information see https://equity.ucsc.edu/

More information can be found here: https://equity.ucsc.edu/

JOB SUMMARY

Reporting to the Deputy Title IX Officer in EEP, the Intake & Response Team Coordinator is a key member of EEP's response team. The primary responsibilities are focused on reviewing and responding appropriately to all incoming reports related to discrimination, whistleblower and sexual violence and sexual harassment (SVSH), consistent with relevant University of California policies (e.g., the UC Policy on Sexual Harassment, the UC Policy on Discrimination and Affirmative Action in the Workplace, and similar nondiscrimination policies for students), as well as related state and federal laws (e.g., Title IX, Title VI, Title VII, and CA FEHA). The Intake & Response Team Coordinator is also responsible for managing Clery reporting, complex electronic case management system data, and generating clear and concise reports to assist management in identifying and responding to patterns and trends.

APPOINTMENT INFORMATION

Salary Information: Salary Range: $85,900 - $97,950/annually. Salary commensurate with skills, qualifications and experience.

Under California law, the University of California, Santa Cruz is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary above the posted range. The salary shown above is the budgeted range the University reasonably expects to pay.

No. of Positions: 1

Benefits Level Eligibility: Full benefits

Schedule Information:

• Full-time, Fixed
• Percentage of Time: 100%, 40 Hours per Week
• Days of the Week: Mon-Fri
• Shift Includes: Day

Employee Classification: This is a Career appointment

Job End Date: None

Work Location: UC Santa Cruz Main Campus

Union Representation: Non-Represented

Job Code Classification: ETHICS AND CMPLNC PROFL 2 (006234)

Travel: Never or Rarely

JOB DUTIES

60% - Intake and Outreach

• Functions as the first point of contact for reports and complaints submitted to EEP;
• Assesses and triages incoming reports and responds accordingly;
• Conducts prompt outreach to individuals who allege conduct the falls within EEP's jurisdiction;
• Seeks to obtain additional information when needed;
• Provides information about available resources;
• Facilitates meaningful referrals;
• Schedules initial assessment meetings when the alleged conduct falls under EEP's jurisdiction;
• Provides non-judgmental services to complainants of all genders and backgrounds;
• Maintains and revises outreach and intake communication templates with continual improvement mindset;
• Acts as a key member of the complaint resolution response team;
• Provides staff administrative support to Whistleblower complaints;
• Works with members of the UCSC community to promote the goals of EEP.

40% - Data Management/Reporting

• Ensures that all necessary documentation regarding receipt of reports to EEP are accurately captured in the case management systems (iSight and EthicsPoint);
• Serves as the primary point of contact for case specific data management including gathering disciplinary actions that flow from substantiated concerns related to SVSH and Discrimination/Harassment;
• Data management: Timely creation, update, and closure of cases in case management systems, including collecting and recording all relevant documentation for Clery reporting and case notes in the electronic case file;
• Assists with compiling data regarding EEP operations: i.e. report and complaint data, training data, and Clery data;
• Prepares case management data on a quarterly basis and Clery reporting data on a monthly basis;
• Reviews and recommends revisions as needed to internal operating procedures for the intake and outreach processes;
• Creates and monitor case files, ensuring completeness and compliance with internal file retention protocols;
• Assists the Assistant Vice Chancellor & EEO/AA Director in quality control of case data in the appropriate databases;
• Ensures that complaint resolution reports are properly grouped and maintained in the appropriate database(s), including real-time case updates;
• Manage complex electronic case management systems;
• Generate clear and concise reports reports to assist management in identifying and responding to patterns and trends;
• Conducts case closure reviews; and
• Prepares data for the EEP annual report

REQUIRED QUALIFICATIONS

• Bachelor's degree in related area and / or equivalent experience and / or training.
• Experience with highly confidential situations, and ability to exercise discretion and interact effectively, productively and sensitively with students, faculty and external constituencies. Including knowledge of federal regulations such as FERPA.
• Thorough knowledge of common computer applications including word processing, spreadsheet and presentation software.
• Experience with database management software, and document sharing systems.
• Solid analytical and problem-solving skills to analyze and interpret written material and oral communications in order to draw sound conclusions and make appropriate recommendations.
• Demonstrated strong written and oral communication skills.
• Ability to use data to generate clear and concise reports to assist management in identifying and responding to patterns and trends.
• Skill to manage complex electronic case management system in office with heavy caseload and high data volume.
• Ability to multi-task within demanding time frames and ability to balance and manage shifting priorities.
• Ability to maintain accurate and detailed records.
• Ability to work independently.
• Excellent attention to detail; ability to evaluate data for accuracy and completeness.
• Demonstrated ability to seek and gather information from a variety of sources.
• Sound judgment to protect privacy and confidentiality in office dealing with highly-sensitive information
• Skill to logically comprehend, analyze, and interpret data.
• Ability to work effectively with populations that are diverse in characteristics such age, education level, race, gender identity and expression, socioeconomic backgrounds.

PREFERRED QUALIFICATIONS

• Intermediate knowledge of the ethics and compliance function.
• Political acumen and sensitivities to the differing perspectives and political circumstances within all levels of the organization.
• Familiarity with the university's processes, protocols and procedures.
• Familiarity with policies and procedures related to discrimination, whistleblower and gender based violence and how they are utilized on a university campus.
• Working knowledge of and experience with data management and communications software, specifically Simplicity and/or iSight.
• Legal services experience
• Bilingual in English and Spanish.

SPECIAL CONDITIONS OF EMPLOYMENT

• Selected candidate will be required to pass a pre-employment criminal history background check.
• Ability to work long periods of time at a computer with or without accommodation.
• Will be required to work a hybrid work schedule, days of the week and number of days to be determined, and be able to fulfill requirements of the UCSC telecommuting agreement.
• Selected candidate will be required to complete training within established time frames as directed including UC compliance training.
• Clery Act : This position has been identified as a Campus Security Authority (CSA); required to report crimes, incidents, and disciplinary referral statistics as required by the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (20 USC § 1092(f)).
• Ability to maintain appearance and conduct suitable for working in a professional setting.
• The University of California has implemented a https://policy.ucop.edu/doc/5000695/SARS-CoV-2_Covid-19 covering all employees. To be compliant with the policy, covered employees must submit proof of vaccination or have an approved exception or deferral, eight (8) weeks from date of hire.
• Per the Child Abuse and Neglect Reporting Act (CANRA), this position has been identified as a Mandated Reporter. The selected candidate will be required to report known or suspected child abuse or neglect as defined by CANRA and will be required to sign a Statement Acknowledging Requirement to Report Child Abuse prior to commencing employment. CANRA Penal Codes, and related definitions, requirements, and responsibilities may be obtained https://leginfo.legislature.ca.gov/faces/codes_displayText.xhtml?lawCode=PEN&division=&title=1.&part=4.&chapter=2.&article=2.5.

SAFETY STATEMENT

All UCSC employees must understand and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries.

HOW TO APPLY

Attach your resume and cover letter when applying for this job opening. Do not attach any documents to 'My Activities'. Visit our https://shr.ucsc.edu/talent-acquisition/applicant_resources/how-to-apply/index.html https://shr.ucsc.edu/talent-acquisition/applicant_resources/how-to-apply/index.html https://shr.ucsc.edu/talent-acquisition/applicant_resources/how-to-apply/index.html tutorial for detailed instructions on our applicant process.

EEO/AA

The University of California is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.

APPLICANTS ARE REQUIRED TO USE THE UCSC ON-LINE PROCESS

View full job description and access on-line application:

https://apptrkr.com/3952845

To ensure review of application materials by the hiring unit, they must be submitted on or before the initial review date (IRD) via the Staff Employment Opportunities web site; https://jobs.ucsc.edu. A computer is available at the UC Santa Cruz Staff Human Resources Office located at Scotts Valley Center. The Scotts Valley Center is located at 100 Enterprise Way, Suite E100, Scotts Valley, CA 95066. To learn more or to request disability accommodations, call 831-459-2009. Hearing impaired are encouraged to use the California Relay Service at 800-735-2922. UC Santa Cruz is an Equal Opportunity Employer.

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.

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