Box Office Associate

SUMMARY

The Box Office Associate works with the Ticketing Manger and Guest Services Concierge to provide excellent customer service for all patrons of the Atlanta Opera.

DUTIES AND RESPONSIBILITIES

Position responsibilities include, but are not limited to the following duties, in addition to other duties as assigned.

• Handle day-to-day operations of the Box Office, including renewal seating, fulfillment of ticket orders, creating and maintaining patron accounts, handling phone inquiries and exchanges, outbound sales etc.  
• Assist with mailings to subscribers and single ticket buyers, including ticket mailings.  
• Handle patron ticketing problems and requests quickly and courteously, adhering to company policies.  
• Handle inquiries and requests made via the Ticketing phone line and/or the Ticketing email address.
• Process and fulfill merchandise orders.  
• Represent The Atlanta Opera at information, subscription and/or merchandise tables during performances and other company events as needed.  
• Work during performances at the Cobb Energy Center Box Office, handling ticketing issues such as sales, lost tickets, unsatisfactory seats, last minute exchanges and ticket donations.  
• Assist with reconciling sales with accounting on a daily, weekly, and monthly basis.
• Assist with reconciling daily and weekly Telemarketing sales reports.
• Complete special projects as assigned by the Box Office Manager or the Guest Services Concierge. 

COMPETENCIES & QUALIFICATIONS

• Patience, flexibility, and customer-friendly attitude.
• Ability to manage customers effectively.
• Strong organizational skills.
• Excellent written and oral communication skills.
• Thrive in a fast-paced team environment.

MINIMUM REQUIREMENTS

• Bachelor’s degree preferred.
• Two (2) years in box office/ticketing and customer service.
• Experience with Tessitura or other ticketing software is preferred.
• Proficiency with all Office Suite software including Word, Excel, and PowerPoint. Adobe Acrobat experience a plus.
• Ability to quickly learn new software programs.
• Position requires late and irregular working hours, and evening and weekend work, particularly during the opera season.
• Ability to sit at a desk for up to and over eight hours per day.
• Ability to communicate using a phone and headset.
• Must perform the functions of the position in a safe manner.