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Financial Assistance Case Manager

Employer
The Giving Kitchen Initiative
Location
Atlanta, Georgia / Hybrid work from home policy
Salary
$45,000 - $50,000 plus benefits
Closing date
Mar 2, 2023

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Case Manager – Financial Assistance

ABOUT GIVING KITCHEN Giving Kitchen, a non-profit headquartered in Atlanta, GA, serves those who serve us every day: We help food service workers. Since inception, GK has served over 11,500 food service workers in need and awarded over $7.7 million in financial assistance. Our Stability Network connects food service workers in crisis to resources that they may have not been aware of: from mental health to housing and utilities to employment to low or no-cost health and wellness resources and more. Giving Kitchen is quickly growing as a regional organization with multi-regional and national expansion on the horizon. As a respected organization in our community and industry, o ur impact has been recognized locally and nationally, including as a Georgia Restaurant Association Industry Partner of the Year, The Center for Civic Innovation’s Civic Impact Award and the prestigious James Beard Foundation’s Humanitarian of the Year. GK has also earned a Gold GuideStar rating and a 100 of 100 seal from Charity Navigator. Be part of something that is bigger than all of us and is just getting started. More at givingkitchen.org or @givingkitchen.

Job Title: Case Manager – Financial Assistance

Reports To: Senior Director of Programs – Client Services

FTE: Full Time FLSA: Exempt

Position Purpose: The Programs Financial Assistance Case Manager manages cases specifically for GK’s financial assistance clients. This includes tracking and reporting accurately, while collaborating with other GK teams to share stories while adhering to our continually improving confidentiality policy. There will be some general administrative duties for the office and the Financial Assistance Case Manager will be expected to participate in some weekend and evening events as needed.

Key Responsibilities:

Strategic Focus - Financial Assistance Case Work (90%)

• Assist programs team to perform thorough review of all emergency requests within allotted timeframe; engage in detailed, sensitive conversations with applicants to ensure comprehension of the applicant’s situation; provide timely follow-up to applicants about the status of their requests; accurately answer questions to maintain necessary flow to complete requests in a timely manner; and make recommendations about application outcomes based on information collected and criteria.

• Engage in communications with clients in a timely and efficient manner.

• Manage an individual client list through GK’s CRM (Salesforce) and keep up-to-date records on all open and closed cases that are assigned by GK’s Call Center Director.

• Supply applicants with Stability Network connections when applicable.

• Maintain adequate records of communications with every client.

• Manage awards and closing of cases on a regular basis and update online records accordingly.

• Assist programs team with testimonials, data and award information for social media, monthly newsletters and any other public-facing needs while using discretion to protect confidentiality of applicants.

• Follow GK’s confidentiality and personal health information policies

Additional Duties –

Team Collaboration (10%)

• Attend regular staff and team meetings with prepared notes for sharing any pertinent updates.

• Work with full team on continually updating and maintaining strategic planning goals and metrics.

• Participate in team-building trainings and brainstorming sessions to share ideas and listen to the ideas of the team so that GK can grow in a collaborative, team-based atmosphere.

Qualifications and Key Skills:

• Experienced in Microsoft Office Suite, especially Outlook and Excel.

• Comfortable with technological office functions such as scanning, printing, faxing and electronic storage.

• Bonus points for experience in a CRM system like Salesforce or SurveyMonkey Apply.

• Bonus points for additional languages spoken. Personal Characteristics:

• Works well in a collaborative environment.

• Treats clients, donors, board, volunteers and staff with respect.

• Is a confident public speaker.

• Has a humble attitude.

• Has a passion for the food service industry (bonus if you’ve worked in food service).

• Is a team player.

• Understands and exemplifies the GK voice.

• Is flexible in work style and calm under deadline.

• Is organized and able to rally others to a common goal.

Benefits:

• Competitive salary

• Employer paid health insurance (1st of the month, after 30-day waiting period)

• 401K Retirement Planning with Employer Match offered (after 90-day period)

• Paid Time Off

• Sick Leave

• Personal days

• Major U.S. Holidays off

• Two floating Holidays

• Parental Leave

• Hybrid work from home policy - at least 8 days per month work from GK headquarters when health protocols allow in-office working

• Transportation reimbursement for travel greater than 25 miles

• Budgeting for professional growth

• Be part of a fast-growing, community-minded, well-respected team.

 

This is a full-time, 40-/+ hour per week, salaried position that requires some flexibility for night and weekend work. This position requires full vaccination against COVID-19, except to the extent such requirement is prohibited by applicable law. Forward resume and cover letter along to finance@thegivingkitchen.org. Use this opportunity to show more of your personality, tell us how you are connected to Giving Kitchen or the food service community, or highlight additional professional and personal experiences. Due to high response rate for this position, only those possessing the desired personal characteristics and skills will be considered for in-person interviews. *Writing samples or other portfolio work may be requested. At Giving Kitchen, we believe that a diverse, equitable and inclusive workplace makes us a more re levant, more competitive, and more resilient company and strengthens organizational decision making. We encourage people from all backgrounds, ages, abilities, and experiences to apply. We do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status.

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