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Membership Manager

Employer
Museum of Design Atlanta
Location
Atlanta, Georgia
Salary
Up to $40,000/year for full-time work / part-time applicants will be considered / benefits available
Closing date
Feb 23, 2023

View more

Focus Areas
Arts / Culture / Humanities
Job Function
Development / Fundraising
Position Type
Full Time, Part Time
Degree Level
Some college
Experience Level
Administrative
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Job Details

At the Museum of Design Atlanta (MODA), the Membership Manager stewards MODA’s members and provides outstanding support to this group of individuals and families who are closest to the museum.

The Membership Manager ensures that members find value in their contributions, that they are part of the MODA community, that they are recognized for their investment in the museum, and that they have the opportunity to participate in exclusive experiences.

The Membership Manager serves as members' first and closest contact, ensuring that they receive regular communications and assistance when difficulties arise. The Membership Manager also leads the rest of the MODA team in providing exemplary visitor services, inviting visitors to become members, and training other team members to communicate about and sell memberships.

SUPERVISION RECEIVED:

Works under the guidance of the Executive Director and Director of Development.

DUTIES AND RESPONSIBILITIES:

  • Is the first point of contact via phone, email, and IRL communications for members and ensures prompt, accurate, and timeline responses to member queries
  • Collaborates with Executive Director and Director of Development to set annual and monthly membership goals
  • Creates and implements strategy and tactics for meeting annual and monthly membership goals
  • Creatively and strategically grows on-site membership sales through managing and training the MODA team
  • Holds trainings to ensure the entire institution is aware of membership pricing, statistics, and their role in membership goal fulfillment.
  • Makes recommendations for flash sales, special Member perks, and more
  • Develops stewardship plans to ensure Member retention
  • Evaluates membership programs to ensure member satisfaction
  • Manages member data in Bloomerang, Wild Apricot, and Square and ensures that data is up-to-date and clean
  • Plans and executes monthly member events, including ROSs, tracking RSVPs, sending reminders, organizing logistics, sending after-event thank you's, and maintaining attendance records
  • Produces a monthly (or more frequent) electronic newsletter that keeps members up-to-date on all that's happening at MODA, invites them to get involved, and makes them feel like part of MODA's community
  • Evaluates membership program to ensure member satisfaction.
  • Plans, creates, and executes all direct mail, email, and online marketing to support sales and renewals of memberships in a cost-effective and timely manner.
  • Prepares and presents appropriate monthly reports on membership statistics including, but not limited to, member renewals, member acquisitions, member upgrades, and membership cancellations.
  • Collaborates with Gather Learning, Executive Director, and Development Director to maximize membership sales on MyMODA and to improve member experience on the platform
  • Researches membership practices and trends at other institutions in order to ensure that MODA is a leader in the field
  • Is a member of the Atlanta Membership Roundtable and attends meetings
  • Represents MODA externally and internally.
  • Collaborates with Development Director in order to ensure that membership is part of MODA’s broader fundraising strategy and that the museum is effectively able to turn members into donors
  • Assists with and attends VIP events, exhibition openings, lectures, and other events at which members will be in attendance. 
  • Manages the Wild Apricot MODA database and all platforms on which members are noted or recognized including importing members to MyMODA, noting memberships in Bloomerang, and ensuring the function of member discounts on Square.
  • Manages the digital membership card system and ensures accuracy.

As an important “face” of the museum, the Membership Manager also provides outstanding visitor experiences and is a leader in creating a friendly, welcoming, and informative environment for all Museum visitors. As such, the Membership Manager assists with:

  • Welcoming and accommodating all visitors to provide the best possible museum experience
  • Preparing the museum for opening each day and helping to ensure that closing tasks are done and the museum is in good shape for the next day
  • Greeting visitors with radical friendliness
  • Conveying the mission, vision, and values of MODA
  • Explaining museum programs and exhibits to the public
  • Selling tickets, memberships, and store merchandise
  • Interacting with guests in museum galleries and at museum events
  • Assisting in monitoring the security of exhibitions and responding calmly and professionally to any emergency
  • Helping to maintain the museum store
  • Ensuring that the museum stays neat and clean during the day
  • Assisting with private events at MODA and advocating for attendees to become members

Requirements

  • Is outgoing and genuinely enjoys speaking with people and getting to know them
  • Is a supremely capable and enthusiastic collaborator
  • Exhibits generosity, creativity, and common sense at all times.
  • Assists other staff members with tasks as needed or requested
  • Excellent organizational skills
  • Excellent writing skills
  • Familiarity with Google apps
  • Weekend and evening work required

Equal Opportunity Employer

Diversity, Equity, Access, and Inclusion is one of the core values we hold close to our business practices. MODA is committed to affording equal opportunities to qualified individuals regardless of race, color, gender, gender identity, genetics, military/veteran status, pregnancy, religion, sexual orientation, age, national origin, ancestry, disability, or any other basis prohibited by applicable laws.

Company

Our Mission

MODA's mission is to advance the understanding and appreciation of design as the convergence of creativity and functionality through exhibitions, education, and programming for visitors of all ages.

Our Vision

We pursue our mission because we envision a world that celebrates design as a creative force that inspires change, transforms lives, and makes the world a better place.

Our History

MODA is the only museum in the Southeast dedicated exclusively to the study and celebration of all things design. Formed in 1989 as the Atlanta International Museum of Art & Design, MODA has grown and evolved over the years to become the Southeast’s only design museum.

In 2011, MODA moved to its current home in the heart of the Midtown Arts District. This transition has been critical to the Museum’s recent success, offering premium street visibility and immediate proximity to the city’s most important arts organizations. 

MODA strives to bring more design to Atlanta everyday. The work of our staff and board of directors is structured by two research questions:

  • What is the museum of the 21st century?

  • Can a design museum change the world?

We're interested in having these conversations with constituents and colleagues near and far.

Find Us
Website
Telephone
404.979.6455
Location
1315 Peachtree St.
Atlanta
GA
30309
United States
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