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One Family Data and Reporting Manager

One Family
$65,000 - $72,000
Closing date
Feb 10, 2023
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Who We Are:

Massachusetts residents face some of the highest costs of living in the country, leading to high rates of family homelessness. According to recent Census data, more than a third of all renter households in the state are “rent-burdened,” paying over 30% of their income to rent alone. At present, over 12,000 parents and children experience family homelessness in Massachusetts on any given night. This is the second highest rate of family homelessness in the nation, trailing only New York. Furthermore, this official number does not include the thousands more homeless families who are living doubled-up, couch surfing, or taking shelter in cars or campgrounds.

Families need stable income to afford stable housing but low-income parents face an onslaught of systemic barriers on the road to higher education, stable careers, and increased income. At One Family, our goal is to break down barriers to education and career access, so that homeless and low-income families can achieve financial independence and long-term housing stability.

About the Role/The Opportunity:

As Data & Reporting Manager with One Family, you’ll report to the Executive Director and be responsible for the management, use and integration of all data technology and CRM platforms, as well as managing data generation and reports. The Data & Reporting Manager will also oversee the implementation of protocols and processes to extract data from the One Family Scholars, Credential to Career Coaching, and Family Self Sufficiency direct service lines, as well as our Public Policy Advocacy work, and provide analysis to those departments and the Development and Communications and Finance teams.

You’ll be a wonderful addition to our team if you have exceptional organizational and analytical skills and attention to detail, and the ability to take initiative and manage multiple projects simultaneously.


What You’ll Do:

  • Work closely across One Family’s various departments to understand information needs, work within various data systems to convert data into actionable information, and maximizes the use of data as part of a culture of continuous improvement and adaptive management.

  • Develop and design procedures for collecting, organizing, interpreting, and classifying data, and compiling reports to communicate analysis

  • Build and design dashboards, to guide team work flows, that clearly display progress towards established goals that are easily shared for internal and external updates.

  • Serve as One Family’s Salesforce administrator, ensuring that our tools and technology support our mission and impact

  • Manage the process for keeping department heads accountable for providing accurate and timely data used for strategic priorities tracking, departmental plans, and organizational reports. Uses best practices to prepare, summarize and distribute reports that track, measure and identify trends and correlations, to improve performance and inform strategy.

  • Maintain and manage the data within the CRM (Salesforce) and utilizes analytical tools to enhance data-driven decision-making throughout the organization. Prepares for and supports staff through the migration from Excel and other programs to Salesforce.

  • Automate repetitive processes through efficient use of systems and provides technical expertise to staff and project teams

  • Perform research and provide information to help One Family staff use appropriate and reliable data to make sound comparisons and interpretations.


What You’ll Bring:

There are innumerable ways to learn, grow, and excel professionally. We respect this when we review applications and take a broad look at the experience of each applicant. We want to get to know you and the unique strengths you will bring to the work. This said, we are most likely to be interested in your candidacy if you can demonstrate the majority of the qualifications and experiences listed below.

It takes a special person to serve as a Data & Reporting Manager. First and foremost, you share One Family’s belief that families who are experiencing or at risk of homelessness can create a brighter future for themselves and their children. You also share our passion for racial, economic, and social justice, and possess an openness and respect for others’ cultures, identities, and lived experiences. We’ll be most excited about your candidacy if you can demonstrate prior success delivering results through managing data processes.

  • Commitment to the mission and values of One Family

  • Experience leading or implementing a program or complex project, holding yourself and others accountable for results

  • Experience with data management and analysis, with a track record of translating data into actionable insights

  • Excellent time- and priority management, with a passion for ensuring all the “trains” are running on time

  • Ability to build strong and trusting relationships with both supervisors and colleagues

  • Dedication to working across teams and perspectives towards shared goals and outcomes

  • Comfort and experience working with computers, software applications and databases such as Salesforce.

  • Ability to solicit, receive and grow from both positive and adjusting feedback

  • Commitment to teamwork and collaboration with colleagues from diverse backgrounds

  • Outstanding communication skills and ability to advocate for your point of view and to influence others


The salary range for this position is $65,000 - $72,500 and is commensurate with lived and professional experience. One Family also offers a comprehensive benefits package to promote your professional growth and development, which includes:


  • Medical and dental insurance, supplemented by healthcare reimbursement account

  • 403(b) retirement plan and employer contribution

  • Paid time off (13 paid holidays and 15 days of Paid Time off in your first year of employment)

  • Paid parental leave

  • Flexible spending accounts (healthcare and dependent care)

  • Life insurance and disability insurance

  • Pre-tax commuter benefits

  • Tuition reimbursement


The summary of benefits can be found HERE.


submitting your application

While subject to change, this position is currently flexible hybrid/remote, with out of state candidates expected to commute to the One Family office, quarterly. Interested candidates are encouraged to promptly submit their application through our online portal. All applicants will receive a response to their application within two weeks of submission. Please email with questions or for support submitting your application. While subject to change, candidates elected to advance throughout the process can expect a phone interview with Positively Partners, an interview with the Executive Director, Valerie Paric, and, for finalists, an interview day with staff and stakeholders, including a robust and holistic reference check process.

equal opportunity statement

One Family, Inc. is an Equal Opportunity Employer, and we encourage applications from those with diverse backgrounds and lived experiences that reflect the populations we serve.

One Family provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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