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One Family Coaching Manager

One Family
Boston, Massachusetts
$65,000 - $72,000
Closing date
Feb 10, 2023
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Massachusetts residents face some of the highest costs of living in the country, leading to high rates of family homelessness. According to recent Census data, more than a third of all renter households in the state are “rent-burdened,” paying over 30% of their income to rent alone. At present, over 12,000 parents and children experience family homelessness in Massachusetts on any given night. This is the second highest rate of family homelessness in the nation, trailing only New York. Furthermore, this official number does not include the thousands more homeless families who are living doubled-up, couch surfing, or taking shelter in cars or campgrounds.


Families need stable income to afford stable housing but parents with low incomes face an onslaught of systemic barriers on the road to higher education, stable careers, and increased income. At One Family, our goal is to break down barriers to education and career access, so that families experiencing financial instability and homelessness and can achieve financial independence and long-term housing stability.


As Coaching Manager, you will help One Family address the issue of family homelessness from all sides. You will supervise two of our three core programs - One Family Scholars(OFS) and Credential to Career(C2C) Coaching that will help families experiencing or at risk of homelessnesshomelessless increase their income to achieve economic and housing stability.


This is a unique opportunity because you will serve as both a staff manager and also a coach during a portion of each day. You share a belief that all families should have access to secure housing, education that leads to employment, and the ability to build assets to create a brighter future and will support the coaches on your team in meeting these ambitious goals with clients.


You’ll be a wonderful addition to our team if you have a passion for team-based management, leadership, and service, and are energized by the opportunity to help others work step-by-step to achieve life-changing goals. Prior experience providing direct services and leading a team while delivering results is required and we look forward to receiving applications from candidates who have formal experience in these areas of work, as well as from those who have led volunteer or community groups during their free time.


As Coaching Manager, you will mentor, supervise, and invest in the growth of your team, which includes three Senior Coaches and three Coaches who report to them. Your core work is to provide oversight of and be accountable for the team’s performance and work towards the overarching goals of the organization’s programmatic goals. You will work closely with the peer Coaching Manager(1) and other members of the program team(5) and cross functionally within the organization to ensure communication, collaboration, and success across One Family departments. You will also serve as a coach for up to ten clients in our core programs, and will participate in our Training & Technical Assistance work.

Please be sure to apply if it’s your ambition to be a strong advocate for the success of your team while also advocating for the success of clients in programs.


The key responsibilities of this position include:


  • Oversee, develop, and support six Coaches to achieve goals in partnership with clients

  • Manage program and Training and Technical Assistance design, delivery and expenditures, ensuring alignment with goals and compliance with grant/partner agreements

  • Collaborate with the Data & Reporting Manager in developing, monitoring and evaluating the program team’s work and outcomes by designing and implementing surveys, dashboards and reports.

  • Ensure required records and documentation are maintained in a timely manner and in compliance with the organization’s policies

  • Serve as a partner and champion as clients set goals and define action plans to achieve short and long-term objectives

  • In partnership with the peer Coaching Manager;
    • Hire, onboard and train Coaches, and enhance our process and related training for onboarding and offboarding Coaches

    • Set clear direction, timelines and expectations for the program team to achieve organization’s strategic priorities related to all three core programs

    • Collaborate across programs to adapt and refine workshops and coaching frameworks to ensure they meet the needs of the families we serve



There are innumerable ways to learn, grow, and excel professionally. We respect this when we review applications and take a broad look at the experience of each applicant. We want to get to know you and the unique strengths you will bring to the work. This said, we are most likely to be interested in your candidacy if you can demonstrate the majority of the qualifications and experiences listed below.

It takes a special person to serve as a Coaching Manager at One Family. First and foremost, you share One Family’s belief that families who are experiencing or at risk of homelessness can create a brighter future for themselves and their children. You also share our passion for racial, economic, and social justice, and possess an openness and respect for others’ cultures, identities, and lived experiences. We seek candidates with previous experience in and a passion for managing people and leading teams. We’ll be most excited about your candidacy if you can demonstrate prior success delivering results through others within work or direct-service volunteer settings. We are also seeking candidates with prior experience providing coaching to individuals.

This role reports to the Deputy Director.


what you’ve already done

We do not expect candidates to meet all of the criteria listed below. Reviewing the qualifications can help you to better understand the expectations of this role.


  • Commitment to the mission and values of One Family

  • Experience working or volunteering with individuals and/or families with low incomes who may be experiencing housing insecurity or homelessness

  • Passion for impacting the lives of others

  • Experience supervising, training and/or mentoring others to achieve challenging goals either within a professional or volunteer setting

  • Dedication to working across teams and perspectives towards shared goals and outcomes

  • Ability to solicit, receive and grow from both positive and adjusting feedback

  • Commitment to teamwork and collaboration with colleagues from diverse backgrounds

  • Ability to build high quality connections with colleagues and community members

  • Outstanding communication skills and ability to advocate for your point of view and to influence others

  • Excellent time management skills and ability to prioritize competing priorities in ways that advance high quality outcomes


This full-time position is based in Boston, MA. We are excited to receive applications from candidates who speak and can offer coaching in multiple languages. In particular we are looking for Coaches with fluency in Spanish and Cape Verdean Creole.

To accommodate the needs of our clients, some evening and weekend hours will be required. The Coaching Manager will need to be able to travel to One Family’s Boston office and other locations across Massachusetts based on a hybrid schedule. Expected start date for this role is February 2023.


The salary range for this position is $65,000 - $72,500 and is commensurate with lived and professional experience. One Family also offers a comprehensive benefits package to promote your professional growth and development, which includes:


  • Medical and dental insurance, supplemented by healthcare reimbursement account

  • 403(b) retirement plan and employer contribution

  • Paid time off (13 paid holidays and 15 days of Paid Time off in your first year of employment)

  • Paid parental leave

  • Flexible spending accounts (healthcare and dependent care)

  • Life insurance and disability insurance

  • Pre-tax commuter benefits

  • Tuition reimbursement


The summary of benefits could be found HERE.


submitting your application

Interested candidates are encouraged to promptly submit their application through our online portal. All applicants will receive a response to their application within two weeks of submission. Please email with questions or for support submitting your application. While subject to change, candidates elected to advance throughout the process can expect a phone interview with Positively Partners, an interview with members of One Family Hiring Committee, and, for finalists, an interview day with staff and stakeholders, including a robust and holistic reference check process.


equal opportunity statement

One Family, Inc. is an Equal Opportunity Employer, and we encourage applications from those with diverse backgrounds and lived experiences that reflect the populations we serve.

One Family provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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