Position: Resident Advocate
Reports to: Community and Resident Services Manager
Hours: Shifts Available: 7 AM - 3 PM Sat & Sun, 3 PM - 10 PM, 10 PM - 7 AM
Compensation: Starting at $17/hour
The Resident Advocate is primarily responsible for resident and staff safety, facility maintenance, and Residential Services Program support in keeping with ZPC’s mission. In addition, the position upholds ZPC’s expectations and guidelines, advocates for the residents, and resolves conflicts between residents. This position is crucial to affecting positive change in the residents’ lives.
Primary Job Responsibilities:
Community and Individual Safety of ZPC Residents, Staff, and Guests
- Promote the well-being and growth of residents by modeling and encouraging healthy communication, sound decision-making, and upholding resident expectations and guidelines.
- Maintain professionalism with residents, community members, staff, and the general public.
- Reinforce program and case management goals.
- Serve as a contributing staff member by participating in bi-monthly staff meetings as well as training and development opportunities.
- Encourage residents to maintain a cooperative attitude toward the program and to one another. Support residential program in providing seamless evening and overnight coverage. Inform residents of designated smoking areas and supervise residents in designated areas. Maintain CPR/ First Aid and Mandated Reporter Certification on an annual basis.
Facility Cleanliness and Maintenance
- Clean and/or supervise cleaning of the kitchen/bath/house facilities daily.
- Perform daily walk-through of bedrooms, bathrooms, and common areas.
- Ensure trash is emptied daily and placed in the dumpster.
- Ensure all resident facility care activities are properly performed.
- Remove belongings of exited residents within 48 hours.
- Assist with evening meal preparation and work with volunteers to serve meals on time.
Residential Services Program Support
- Address and respond to residents in a way that supports the mission of the organization.
- Confer with the on-call director regarding resident issues unless it is a safety issue that requires 911 or immediate exit from the facility.
- Perform new residents, volunteers, and guest orientations.
- Answer phone calls during your shift. Retrieve messages from voicemail and deliver them to the appropriate person.
- Be present in community areas to assist volunteers and residents when they arrive.
- Distribute mail to the residents.
• Experience working with homeless, low-income individuals
• Ability to work with people of diverse socioeconomic groups, faiths, sexual orientations, races, cultures, and abilities
• Able to accept feedback from others
• Able to self-regulate (correcting oneself without outside input or supervision)
• Able to set and uphold boundaries
• Ability to uphold rules in a trauma-informed manner
• Basic knowledge of MS Office
• Must have valid Georgia Driver’s License
• Proof of a TB test showing individual is negative for infectious tuberculosis
• Proof of negative COVID-19 test / COVID-19 vaccine preferred but not mandatory
• CPR trained
Must be able to lift 40 pounds and be physically active (carrying groceries, maintaining facility, climbing stairs)
Equal Employment Opportunities Employer
The Zaban Paradies Center for Homeless Couples, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, age, disability, or genetics.