Senior Program Manager of Community Systems & Partnerships

Position Title: Senior Program Manager of Community Systems & Partnerships

Department: Strategic Partnerships & Policy

Reports to: Associate Director, Strategic Partnerships & Policy 

Location: 3450 Third Street, San Francisco, CA 94124

ABOUT THE ORGANIZATION

Safe & Sound is a children’s advocacy organization working to prevent child abuse and reduce its devastating impact on the child, their family, and our entire community.

We have been a pioneer in the field of child abuse prevention, working within San Francisco for 50 years. Recently, the organization has begun to expand its impact working throughout the state of California.

Child maltreatment is a complex problem, but a preventable one. Our data-informed approach leverages three primary strategies: we empower children with knowledge and confidence; we support families providing resources and skills; we activate the community and the change-makers within it to create a thriving social safety net for children and their families.

The organization has an annual operating budget of approximately $15 million and is supported by approximately 70 staff, interns, and more than 80 volunteers. Safe & Sound’s headquarters is located in a historic firehouse in the Haight-Ashbury neighborhood of San Francisco, with a second office in the Bayview neighborhood.

Safe & Sound recently merged with The Center for Youth Wellness (CYW), a national leader in the effort to advance pediatric medicine, raise public awareness, and transform the way society responds to children exposed to Adverse Childhood Experiences (ACEs). Founded by California’s first Surgeon General Dr. Nadine Burke Harris, CYW has created a national call to screen, treat, and heal ACEs and toxic stress.

More information is available at: www.safeandsound.org.

OVERALL SUMMARY 

The Senior Program Manager (SPM) of Community Systems & Partnerships, Strategic Partnerships & Policy (SPP) holds an important role in implementing the department’s strategic direction. This position requires excellent project management, relationship-building, stakeholder engagement, facilitation, and strategic thinking skills to maintain community coalitions and develop and manage projects that create linkages between and among nonprofit and public sector organizations that support families and their children, (i.e., between pediatric healthcare or early childhood education entities and community family support organizations).

The SPM of Community Systems & Partnerships will collaborate with internal and external stakeholders and community and public partners to: (1) improve and enhance systems of care for all families in San Francisco and (2) support collective action to better meet the needs of families and their children.

This position requires the ability to communicate and collaborate with a wide array of partners and stakeholders, flexibility, independence, and willingness and skills to engage in a variety of activities on a daily basis. This is a supervisory role that reports to the Associate Director, Strategic Partnerships & Policy.

ESSENTIAL FUNCTIONS

Project Development & Implementation

• In partnership with families, community and public sector partners, and internal stakeholders, develop and implement projects creating linkages between and among organizations and agencies that support families so that families are better able to access and navigate the resources and tools they need. These projects are currently focused on building connections among a coalition of forty community-based family support organizations and between these organizations and pediatric healthcare and early childhood education entities. Ensure that projects align with the long-term goals of preventing child welfare involvement, with a focus on reducing the disproportionate impact on BIPOC families, and developing a community pathway to support families in San Francisco. Lead or support implementation of all stages of projects, including research and needs assessment, partnership development and maintenance, creation of goals, outcomes and project and work plans, execution of work plans, regular assessment and revision of projects, and communication of lessons learned and best practices.

Partnership Building & Engagement

• Establish relationships with partners and support relationship-building between and among partners to promote collaboration and best practices in supporting families and preventing child maltreatment. Coordinate and implement activities and projects for designated partnerships and coalitions in which the SPP department is involved. Provide meeting facilitation when necessary. Support partners in identifying, developing, and implementing collective goals and strategies. Develop and oversee communication and messaging strategies for designated partnerships to ensure timely information-sharing, promote alignment and collaboration among partnership members, and raise awareness of partnership activities. Assist in the development of specific policies, protocols, and tools that support collaboration and coordination between and among partners.

Project Management

• Create detailed project plans, outlining deliverables and timelines to meet partnership goals and objectives. Oversee development and implementation of tools and systems to ensure data, reports, agendas, meeting minutes, and all relevant documentation of partnership collaborations is properly recorded and maintained. Work in collaboration with the department members and other departments to develop and implement new projects, based on ongoing and emerging needs.

Advocacy & Family Engagement

• Support policy work related to resources and programs for families, the family support field, and prevention of child maltreatment. Work with partners facilitating various family advisory bodies to ensure that family voice and recommendations are included in project development and implementation.

Data and Evaluation

• Oversee the collection, tracking, analysis, and reporting of data relating to project and partnership outcomes and outputs. Assist in developing metrics that track the effectiveness of partnerships and drive toward outputs and outcomes for projects and partnerships.

Administration

• Provide support to the Development department for development and maintenance of funding efforts related to designated projects and partnerships. Help develop and manage budgets for designated projects and partnerships. Provide any supervisees with support and opportunities for growth and development.

Key Additional Activities

• Continually broaden expertise; pursue cutting-edge knowledge relevant to the work; and serve as a resource for partners. Attend meetings in the community, other meetings, webinars, and conferences specific to duties mentioned above as well as all internal staff meetings as required. Work with the SPP department to develop effective and efficient internal communication tools so that team members are apprised of relevant meetings and their content as well as interactions with partners. Maintain files and documents in compliance with legal, organizational, and funding requirements.

Undertake other duties as assigned.

ESSENTIAL QUALIFICATIONS 

• Bachelor’s degree in Public Health, Healthcare Management, Public Policy, Human Services, Social Services, Education, Communication, Social Work, or other related field. Minimum three (3) years of experience in collective action, coalition-building, partnership development, or community engagement. Progressive, hands-on experience in healthcare, education, or a nonprofit, social service setting. Commitment to ensuring diversity, equity, and inclusion in all aspects of work. Ability to work in collaboration with internal and external stakeholders. Demonstrated ability to assess partnerships and program needs and develop, plan, and implement effective partnerships. Communication and Project Management
  • Excellent communication and writing skills. Ability to remain tactful under pressure and present a trauma-informed approach and communication style with people from diverse backgrounds and experiences. Demonstrated ability to develop project plans, multitask, prioritize, and meet deadlines as well as ability to hold accountable and work with partners.
  Management/Supervision
  • Demonstrated experience in management and supervision. Uses a relational leadership style with demonstrated ability to establish and maintain effective work relationships among team members.
  Other Skills and Abilities
  • Strong organizational skills with a demonstrated attention to detail. Excellent customer service skills and a solutions-focused approach. Ability to maintain a high level of consciousness and sensitivity for the children and families that Safe & Sound and partner organizations support. 

POSITION SPECIFICATIONS 

• Full-time.
• Exempt.
• Position will be fingerprinted and reference-checked.

PHYSICAL REQUIREMENTS 

• Typical Working Conditions
  • This position works in a variety of locations, including standard office and other community locations within the San Francisco Bay Area.
  Equipment Used
  • Computer, phone, fax, copier.
  Essential Physical Tasks
  • Position is based in San Francisco and requires regular onsite attendance at one (1) or both worksites.
    • 3450 3rd Street 1757 Waller Street
    Ability to lift/push/pull up to 20 pounds unassisted on a regular basis.

The base salary for this position is $79,800.00 annually and is eligible for agency-sponsored benefits.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Safe & Sound provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Qualified candidates should submit a resume and a detailed cover letter to Human Resources at employment @ safeandsound.org.

**Beginning September 15, 2021: Safe & Sound implemented a Mandatory COVID-19 Testing Policy for all staff either to be fully vaccinated or, if they are unable to provide proof of full vaccination for any reason, they must provide weekly documentation on a negative COVID-19 test. This policy accompanies current CDC recommendations for Safe & Sound worksites including wearing masks indoors and maintaining social distancing practices regardless of vaccination status.

Should you be offered, and subsequently accept this position, it is expected that you will abide by this policy, in addition to other organizational policies.