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Associate Director for Business Services

Cal Performances
Berkeley, California
$115k to $130k annually. This is a full time exempt position with full benefits.
Closing date
Feb 1, 2023
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Job Details

Cal Performances is seeking an Associate Director for Business Services.

Cal Performances is the performing arts presenting, commissioning, and producing organization based at the University of California, Berkeley. The mission of Cal Performances is to produce and present performances of the highest artistic quality, enhanced by programs that explore compelling intersections of education and the performing arts. The organization delivers a diverse artistic and educational mission to the University and surrounding communities, as well as internationally through its digital platforms, maintaining a budget size of roughly $18M and roughly 60 career staff with hundreds of part-time employees, volunteers, and student partners.

The position reports to Deputy Executive Director and serves as the lead administrative manager for Cal Performances. The incumbent assists the Deputy Executive Director in all areas of operations for the Department, with the predominant focus of the work being the administrative operations activities, including strategy and project management, information technology, business process reengineering and assisting the Deputy Executive Director with the oversight of the Finance and HR function. The Associate Director for Business Services is functionally responsible for overseeing the Information Technology team (3 FTE) and leveraging the IT teams’ expertise to improve business processes.

 Strategy and Project Management

  • Acts as key leader in the strategic planning process of the department and tracks and manages execution of projects. This includes being the primary administrative manager of planning initiatives and being key partner with consultants.
  • Manages, plans, and administers a full range of administrative and financial operations in a complex unit, with multiple departments and far-reaching goals set by the Executive and Artistic Director.
  • Works with all departments as a liaison for project planning, administrative, human resources, procurement, business contracts, business process reengineering and technology needs.
  • Assists Deputy Executive Director in developing a highly aligned and functional team of business services, in which a well-integrated HR, IT, and Finance group delivers a high level of service to their colleagues, enabling the organization to deliver its mission at a very high level of success.
  • Assist the Deputy Executive Director in developing and implementing clear administrative policies and procedures for all administrative activities. Continuously improves business processes and aligns business systems to drive efficiency. Ensures that all functions in these areas comply with department and university policy and regulations. Champion the creation of strong process documentation.
  • Takes a project leadership role in integrating new administrative and business processes and systems into the unit; overseas training of staff as required. Manages a portfolio of very diverse projects across the department.
  • In partnership with the Deputy Executive Director, takes a leadership role in system and process problem resolution and improvement.
  • Keeps abreast of relevant changes in university policies and processes. Represents the department on business issues and is a persuasive advocate on behalf of Cal Performances to the campus community and serves on committees as necessary.
  • Plays a key role in managing risks with other leadership colleagues, including developing strategies for funding and implementing mitigations.
  • Assists Deputy Executive Director in preparing information for the CFO, Chancellor, Board of Trustees and other high-level executives.
  • Serves as the Deputy Executive Director in their absence.

Human Resources Partnership

  • Oversee the design and implementation of a Human Capital plan that promotes the successful fulfillment of the mission and business objectives by enabling data-driven decision-making.
  • As needed, supports the HR Director as they partner with executive management and department managers to ensure all HR Policies and Procedures are followed.
  • In collaboration with the HR Director, continuously improves personnel management skills of all department supervisors through training, coaching, and leadership.
  • Partner with HR Director to improve internal communication, simplify administrative burden to improve employee effectiveness and engagement.

Information Technology & Business Process Reengineering

  • The position oversees the IT team delivering services. The service-oriented IT team supports productive business practices both internally and externally, creates a highly available and secure infrastructure, and helps support employee and public use of department-, University-, and third-party-managed systems.
  • Responsible for the annual department-wide budget for IT equipment and services. 
  • Provides management and oversight for the IT team as it delivers more integrated systems that enable mission and business outcomes. Maintain a strategic roadmap for IT system improvements.
  • Responsible executive for the department’s information security. In collaboration with the department’s Security Lead, develops and maintains a department security plan that addresses campus security policy requirements, including but not limited to Payment Card Industry standards compliance.
  • Key near-term priorities will be to improve IT support of financial management systems and event/venue management.
  • Develops business process reengineering culture for IT and Cal Performances staff. Builds business process roadmap and manages to it across all business and artistic processes, across the department to significantly improve and streamline our costs and revenue. Works closely with  Managers throughout the organization in identifying key strategies and projects and helps drive projects to completion. 
  • Supervision of IT Staff:
  • Supervises 3.0 FTE:  IT professional staff. Delegates tasks to team members, tracks progress, and ensures deadlines are met. Acts as operational manager for day-to-day guidance of team members. Coaches employees as needed. Handles escalations relating to the team.


  • Working with the Deputy Executive Director and the Finance Manager, assists in the design and implementation of a financial management infrastructure that promotes the successful fulfillment of the unit’s mission and business objectives by enabling data-driven decision-making.
  • Assist in continuously improving the financial management skill of all line managers through training, coaching, and leadership.
  • Assists Deputy Executive Director in developing new strategies for revenue generation and managing projects to achieve these.
  • Using the department strategic plan as a guideline, develops a technology roadmap to align internal department and campus systems to enable better financial decision making and more reliable information.
  • Provides continuous evaluating, planning, and adjusting to keep Cal Performances on track toward long-term financial goals.

Required Qualifications

  • Advanced knowledge of a variety of administrative operational activities such as financial management, HR management, IT management, Project Management, strategic planning, risk management planning, and contracts and grants regulations and guidelines.
  • Exceptional operational and system skills, political nuance, and professional judgment.
  • Advanced skills in short- and long-term strategic planning, analysis, problem-solving, and customer service. Ability to manage and track a portfolio of strategic initiatives.
  • Advanced knowledge of financial analysis and reporting techniques, and human resources policies and procedures for staff employees.
  • Advanced knowledge of finance policies, practices, and systems. Business process reengineering and project management skills.
  • Demonstrates thorough knowledge and expertise in the area of general accounting and fund management. 
  • Demonstrates business and analytical acumen and the ability to translate numbers, resources and complex concepts to individuals with little administrative experience in a clear and concise manner, both in writing and verbally.
  • Advanced interpersonal skills including verbal and written communication, active listening, critical thinking, persuasiveness, advising, and counseling skills.
  • Advanced knowledge of or ability to quickly learn University rules and regulations processes, protocols, and procedures for budget; accounting and fund management; information technology, business process reengineering and project management and policies; and personnel management.
  • Ability to work with and advise a diverse group of individuals who have disparate expectations and experience to align the objectives of the unit and University.
  • Able to work independently and multi-task own work while overseeing and managing the work delegated to others. 
  • Able to balance competing and conflicting priorities and demands. 
  • Able to adapt and learn quickly a number of electronic systems, and demonstrate advanced knowledge of Microsoft Office, especially Excel, Google Suite, and other business applications.
  • Advanced knowledge of or ability to quickly learn common University-specific computer application programs.
  • Ability to successfully pass background investigation required.


  • Bachelor's degree in business, IT, finance or related field and/or minimum of 10 years business related experience in a multidivisional organization or equivalent combination of work and experience.

Salary Information:

The salary range for the position is from $115k  to $130k annually.   This is a full time exempt position with full benefits.  

Please visit (search by the Job ID #46869) or for a complete job description and to apply.




The mission of Cal Performances is to produce and present performances of the highest artistic quality, enhanced by programs that explore compelling intersections of education and the performing arts.


Cal Performances is the performing arts presenting, commissioning and producing organization based at the University of California, Berkeley. The origins of Cal Performances date from 1906, when stage actress Sarah Bernhardt appeared at the William Randolph Hearst Greek Theater to help rebuild public morale after the devastating San Francisco earthquake and fire in April of that year.

Over the subsequent century, Cal Performances grew to become the largest, multi-discipline performing arts presenter in Northern California, and one of the largest university-based arts presenters in the United States. Traditional and non-traditional artists regularly appear on or near the UC Berkeley campus in the theaters and concert halls managed by Cal Performances, including Mikhail Baryshnikov, Wynton Marsalis, Cecilia Bartoli, Bryn Terfel, Mark Morris, Yo-Yo Ma, Philip Glass, Alvin Ailey American Dance Theater, Merce Cunningham, Pina Bausch, Bill T. Jones, Peter Sellars, and Robert Lepage; as well as artists based in the San Francisco Bay Area like John Adams, Lou Harrison, Margaret Jenkins, Paul Dresher, Kronos Quartet, Joe Goode, Kaila Flexer, Jon Jang, and Sarah Cahill. Cal Performances is also instrumental in facilitating the touring of large ensembles from abroad, and has hosted such companies as the Grand Kabuki Theater of Japan, the Bolshoi and Kirov Ballet companies, Lyon Opera Ballet and Orchestra, the Kirov Orchestra, the Russian National Orchestra, the Berliner Ensemble, the Beijing People’s Art Theater, the Gate Theater of Dublin, Les Arts Florissants, Ballet Nacional de Cuba, and Nederland Dans Theater, among others.

Cal Performances presents over 100 performances annually in five venues—Zellerbach Hall, Zellerbach Playhouse, Hertz Hall, and Wheeler Hall on the UC Berkeley campus, and First Congregational Church of Berkeley—and in site-specific locations and other spaces. The performances range among Modern and Classical Dance, Theater, Instrumental and Vocal Recital, Early Music, Opera, Chamber Music, Jazz, New Music, World Music, Dance & Theater, and a speaking series. Cal Performances serves some 150,000 patrons annually through performances and arts education, residency and community programs.

Find Us
101 Zellerbach Hall, #4800
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