Clinical Receptionist

Jewish Family & Career Services of Atlanta (JF&CS) offers best-in-class, person-centered programs and resources to transform lives. Building on our 125-year history, we are here to help individuals and families of all faiths live to their full potential. Guided by Jewish values, we are a welcoming community, and our experienced professionals bring integrity and compassion to their work in the fields of aging and older adults, career counseling, dentistry, mental health, intellectual and developmental disabilities, and need-based support services. We serve thousands of individuals annually regardless of age, race, religion, national origin or ability to pay.

Working at JF&CS:

At JF&CS, we hold these values close to our heart: Commitment and integrity, compassion and respect, innovation and collaboration, professionalism, and responsiveness to diverse needs. Guided by Jewish values, and voted a Top Workplace for 2022 by the Atlanta Journal-Constitution, we are a welcoming community of professionals passionate about making a difference in the community. For testimonials from staff on what it’s like being part of the JF&CS family, you can visit our Careers page.

Benefits:

• Up to 20 days paid time off and holidays
• Paid Holidays
• Health, Vision, Dental and 401(k) savings plan
• Paid Parental Leave

JF&CS is now seeking a full-time Clinical Receptionist. This is not a remote position.

SCHEDULE:

1. Monday - Thursday 10am - 6pm
2. Friday 8:30am - 4:30pm

PURPOSE:

As an ambassador of First Impressions, we are seeking a full-time clinical receptionist who is an excellent communicator, demonstrates compassion and discretion, and embraces the wide community of clients that are served at JF&CS. The receptionist is responsible for all aspects of the general and clinical reception areas.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Open and or close the clinical or general reception area(s).
• Ensure that the reception area(s) are kept orderly.
• Be available to cover main reception desk as needed.
• Answer all incoming phone calls and route them to the appropriate employee. Back up general reception during the day to answer incoming calls.
• Monitor voicemail system and route messages to the appropriate employee.
• Greet clients and visitors, creating a warm and welcome atmosphere.
• Operate security doors to ensure safety by confirming guest appointments.
• Inform staff of their visitors/clients by phone and/or email.
• Monitor daily appointments through scheduling software. Update client information, working closely with Billing Specialist to ensure accurate fees.
• Communicate and be proactive with clinical staff to ensure the best client experience.
• Assist in billing of appointments, addressing any balance inquiries or billing issues that may occur.
• Ensure accuracy of payments, both private pay and insurance fees, and process payments using payment software and tools.
• Follow all agency & HIPAA guidelines regarding confidentiality.
• Sort and deliver incoming mail as needed.
• Work with standard office equipment such as fax/copy/scan equipment, postage machine, and other basic office equipment.
• Perform other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Skills: Ability to speak clearly, concisely and effectively. Ability to listen and understand the information and ideas as presented verbally. Ability to communicate information and ideas clearly and concisely in writing and to read and understand information in writing.

Mathematical Skills: Ability to calculate figures and amounts. Ability to apply concepts of basic algebra and accounting.

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to make a decision or solve a problem by using logic to identify key facts, explore alternatives and provide quality solutions.

Other Skills and Abilities: Must be computer literate. Must be proficient with software packages such as Microsoft Office, Windows 10, Teams, Outlook. Must be detail oriented. Must be able to work with or contribute to a work group or team to complete an assigned task. Must present in a professional manner utilizing appropriate communication, dress and appearance. Must be able to plan, organize and prioritize time and workload in order to accomplish tasks and meet deadlines. Must be able to deal with people in a manner that shows sensitivity, tact and professionalism.

Computer Skills: Comfortable with basic computer programs.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit. The employee frequently is required to use hands to finger, handle or feel objects, tools or controls and talk or hear. The employee is occasionally required to stand, walk and reach with hands and arms.
• The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

EDUCATION and/or EXPERIENCE:

• 2+ years experience. High School Diploma or equivalent.

COVID-19 VACCINATION MANDATE:

Where permitted by applicable law, the applicant must be fully vaccinated against COVID-19 by the date of hire to be considered for employment. The booster requirement must be met 30 days after you become eligible, and proof of booster must be provided to Human Resources. JF&CS is an EEO employer and will engage in interactive dialogue regarding any accommodation requested based on medical or religious considerations.

How to Apply?

To apply, please follow this link to locate the full job description and application: Jobs @ JF&CS