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Program Advocate

Family Promise of Gwinnett County
Lawrenceville, Georgia
Compensation based on experience
Closing date
Dec 22, 2022

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Focus Areas
Employment, Housing / Shelter, Human Services, Religion / Faith-based
Job Function
Social Work / Counseling
Position Type
Full Time
Degree Level
Experience Level
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Job Details

Position Summary:

The Program Advocate is primarily responsible for working directly with families who are experiencing homelessness; to empower and assist them in achieving long-term stability and sustainable independence; and for working with volunteers to support this mission. The Program Advocate will provide case management and crisis intervention services to families that are currently participating in our 30-to-90-day shelter program, transitional house and prevention programs.  This is a highly responsible professional position that will provide assessment, management and advocacy services to families experiencing homelessness.

Case Management Responsibilities:

  • Screen potential guest families via telephone and through written and oral application process; collaborate with Executive Director in selecting participants.
  • Perform criminal background checks and drug screens on all families seeking services.
  • Conduct intake assessment on families at admission; outline needs and create a plan for those needs to be addressed.
  • Develop individual family permanency plans with each family admitted within 1 week of entry date.
  • Assist each family to set and implement daily goals.
  • Review the family permanency plan with the family as needed and make adjustments as required.
  • Hold families accountable for their actions responding with firmness and kindness.
  • Provide, at minimum, weekly case management to families in the Promise Haven Program that addresses physical and mental health as well as the families' ongoing needs and progress in the program.
  • Provide at minimum, monthly in person case management sessions with families in Families Forward Aftercare program.
  • Serve as the primary contact for families in the programs.
  • Create and oversee educational programs focusing on a variety of life skills (e.g., parenting, employment, budgeting and housing searches) so families can attain and maintain sustainable independence.
  • Advocate on behalf of the families as needed to help them access social services and needed services.
  • Continually update resources with current information on local social services that may be helpful to homeless families.
  • Orient all families to resource library, including computer usage and restrictions
  • Maintain database of current referral resources to assist families in the program.
  • Serve as primary contact and communicate regularly with referring and supporting agencies.
  • Communicate with staff, volunteers and donors about the needs of the families and coordinate efforts.
  • Operate in an organized manner, diligently keeping data and case notes on family’s progress; gather data used for the annual report.
  • Meet with Executive Director weekly to assess/and or review new guests.
  • Report on problems and successes and obtain any direction needed.
  • Collaborate regularly with local service agencies including peer education, professional development, and community partnerships.
  • Be responsible for dealing with crisis situations in a safe, effective manner; will notify the Executive Director of situations that occur and seek assistance from Director if needed.
  • Perform other duties as delegated by the Executive Director.


  • Minimum of a bachelor’s degree from an accredited college/university in a human service or behavioral science field is preferred.
  • Experience working directly with low-income or families experiencing homelessness.
  • Three years’ experience in a human services environment/field.
  • Flexibility - as this job will require some evening and weekend hours and some after- hour on call responsibilities.
  • Proficient in MS Office (Word, Excel, and Power Point).
  • Be willing to familiarize yourself with Sales Force.
  • Be in alignment and commitment to the agency’s mission statement, organizational values and beliefs, strategic goals, and objectives.
  • Must have valid driver's license and vehicle.

Knowledge, Abilities, and Skills:

  • Prioritize and manage multiple tasks simultaneously. Have strong oral and written communication skills.
  • Relate to families in a respectful and non-judgmental manner. Ability to help individuals budget and stick to a budget.
  • Expertise in conflict-resolution and holding individuals accountable.
  • Work effectively with a wide range of people.
  • Make decisions, solve problems, delegate tasks and responsibilities.
  • Understand human development, psychology and social services.
  • Know the Gwinnett area and community resources.
  • Handle stressful situations in a reasonable, calm manner.
  • Act both independently and as a team player to further the goals of Family Promise of Gwinnett.

Send cover letter and resume to Executive Director, Carol Love at clove@familypromisegwinnett[dot]org.



Family Promise of Gwinnett County, Inc. brings existing local resources together to help homeless children and their families regain their housing and their independence, while maintaining their dignity. We mobilize congregations of faith, community volunteers, and social service agencies.Through intensive case management and counseling, we address the underlying causes of homelessness.  Together we are ending homelessness – one family at a time.

We utilize three major components to achieve our goals…

1.  Congregations. We utilize the Hospitality Network model to house our families in congregations throughout Gwinnett County. These churches provide shelter, meals, and a hospitable environment for our guests.​

2. Day Center and Staff. Our Day Center serves as the administrative headquarters for our staff, including our Executive Director and Family Advocate. The guests use this as their home base while in the program. They have access to shower and laundry facilities, a mailing address, counseling services, budgeting classes, and case management.

3. Volunteers. Our program is reliant on a faithful volunteer network to care for guests at the church, assist our office staff at the Day Center, put on special events and help on our marketing & fundraising committees.

Volunteers with Family Promise children at Norcross First United Methodist Church.

Volunteers with Family Promise children at Norcross First United Methodist Church.


The ongoing program involves local faith communities hosting families for one week at a time in their facilities. Currently more than 40 congregations are involved in this Hospitality Program. We solicit host and support congregations, train their volunteers, and support each congregation’s volunteer coordinator.

We review applications from literally hundreds of families applying to be part of the Family Promise congregational program. Our Family Advocates assist the accepted families in developing a realistic plan of action to regain stability and establish a savings account. Qualified families are admitted for 30 days. Families who complete their goals and adhere to guest guidelines may extend their stay for another 30 days. The maximum stay is usually 90 days.

Our staff and volunteers do not have the expertise to serve families who are struggling with domestic violence, mental illness, or drug and alcohol abuse. We refer these individuals and families to other social service agencies throughout Gwinnett County and the Metro Atlanta area.

Find Us
PO Box 464971
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