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Manager, Donor Relations

Employer
The Adrienne Arsht Center for the Performing Arts
Location
Miami, Florida
Closing date
Nov 4, 2022

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Focus Areas
Arts / Culture / Humanities
Job Function
Development / Fundraising
Position Type
Full Time
Degree Level
Bachelors
Experience Level
Management

About the Adrienne Arsht Center for the Performing Arts of Miami-Dade County

Set in the heart of downtown Miami, the Adrienne Arsht Center for the Performing Arts of Miami-Dade County is committed to welcoming and connecting ALL people to the arts, to the Arsht Center, and to each other. Since opening in 2006, the Arsht Center, a 501C3 nonprofit organization, has been a catalyst for billions of dollars in new development in the downtown area, a leader in programming that mirrors South Florida’s diversity, a host venue for historic events and Miami’s hub for arts education.

Each year, we serve more than 50,000 young learners and offer more than 100 culturally diverse and inclusive education programs. Our 300+ annual events include our Knight Masterworks Classical Music series featuring magnificent orchestras and soloists from around the world; the very best musicals direct from New York for Broadway in Miami; Jazz Roots, the largest jazz series in South Florida; our award-winning, Miami-made Theater Up Close program; Flamenco Festival Miami; brilliant work from our many Arts Partners and local artists, and much more. 

The Arsht Center is a home stage for three resident companies - Florida Grand Opera, Miami City Ballet, and New World Symphony - and a launchpad for local artists to make their mark on the international stage. In addition, our Family Fest, Free Gospel Sundays, Communi-Tea LGBTQ+ celebration, and Heritage Fest are among dozens of free activities that bring together people from all corners of our community.

For more information, visit arshtcenter.org.

Basic Function

Reporting to the Assistant Vice President, Development, the Manager, Donor Relations plays an important role in providing ticket concierge services for our donors and managing the team's stewardship program. The Manager, Donor Relations enhances the donor experience through providing excellent customer service and ensuring the donors are informed and proud of the impact they make. 

Responsibilities

  • Coordinate performance ticket requests, special event invitations and artist meet and greets and assists with day-of-performance concierge services as needed.
  • In partnership with the Ticket Services team, support annual subscription campaigns by ensuring the renewal of packages and management of seat upgrade requests.
  • Assist the sponsorship team with performance ticket requests.
  • Manage a comprehensive, omni-channel stewardship calendar of donor communications across giving levels to include mail, email (traditional and ThankView), SMS, phone and surprise and delight initiatives.
  • Meet deadlines for stewardship execution, oversee design and print processes and coordinate donor data for communications as appropriate.
  • Update monthly donor lists for the Arsht magazine and digital programs.
  • With the VP, Development, coordinate the Adrienne Arsht Center Foundation board and Adrienne Arsht Center Trust development committee meetings.
  • Maintain a portfolio of prospects and donors. Cultivation, solicitation and revenue goals to be set by supervisor.
  • Track all donor and prospect notes and activities in Tessitura.
  • Participate in prospect review meetings to brainstorm cultivation and solicitation strategies.
  • Assist with research, gift processing and other data needs as needed.

Note: This position requires flexibility in the workday, as some evening and weekend work is required.

Ideal Experience

  • A Bachelor’s degree from an accredited college or university.
  • Minimum 3 years of experience in a nonprofit patron service or fundraising capacity preferred.
  • Enthusiastic, creative team-player who is proactive and a problem-solver with the ability to multi-task, establish priorities and react when those priorities shift. Knowledge of Tessitura and database functions a plus.
  • Demonstrated interest in the arts and culture and familiarity with the South Florida arts community preferred.
  • Bi-lingual (English and Spanish) a plus.

Personal Characteristics

The Manager, Donor Relations should be:

  • Action-oriented; a doer
  • Affable, easy to get to know
  • Determined and persistent
  • Highly energetic
  • Dedicated to accomplishing the organization’s goals

Physical Demands:

  • While performing the duties of this position, the employee is frequently required to stop, reach, stand, walk, lift, pull, push, grasp, communicate and use repetitive motions. While performing the duties of this position, the employee may frequently lift and or move 20 pounds  of materials. The position requires the individual to meet multiple demands from multiple people and interact with the public and other staff.

Suggestions for candidates and expressions of interest should be addressed to:

Email: resumes@arshtcenter.org, with Manager, Donor Relations in the title line.

Note: The above job description is intended to describe the general nature and level of work being performed by staff assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required of staff in this position. Duties, responsibilities, and skills are also subject to change based on the changing needs of the job, department, or organization. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the Adrienne Arsht Center as the requirements of the job change.

 

The Adrienne Arsht Center is an equal opportunity employer committed to being an inclusive workplace and strongly believes in the importance of having a diverse group of individuals represented both onstage and off.

 

 

 

 

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