Temporary Application Processor for the Division of Tenant Resources

Temporary Application Processor for the Division of Tenant Resources

The NYC Department Housing Preservation & Development (HPD) promotes quality and affordability in the city's housing, and diversity and strength in the city’s neighborhoods because every New Yorker deserves a safe, affordable place to live in a neighborhood they love.

· We maintain building and resident safety and health

· We create opportunities for New Yorkers through housing affordability

· We engage New Yorkers to build and sustain neighborhood strength and diversity.

HPD is entrusted with fulfilling these objectives through the goals and strategies of Housing Our Neighbors: A Blueprint for Housing and Homelessness, Mayor Adams’ comprehensive housing framework. To support this important work, the administration has committed $5 billion in new capital funding, bringing the 10-year planned investment in housing to $22 billion—the largest in the city’s history. This investment, coupled with a commitment to reduce administrative and regulatory barriers, is a multi-pronged strategy to tackle New York City’s complex housing crisis, by addressing homelessness and housing instability, promoting economic stability and mobility, increasing homeownership opportunities, improving health and safety, and increasing opportunities for equitable growth.

The Division Tenant Resources HPD's Division of Tenant Resources (DTR) is responsible for the administration of rental subsidy programs, which consists of the Regular and Enhanced Section 8 Program also known as Housing Choice Voucher (HCV), Project Based Voucher (PVB), Moderate Rehab Section 8, Moderate Rehab Single Room Occupancy (SRO), Continuum of Care (CoC)-Shelter Plus Care (SPC) and other housing subsides. Through these programs, HPD serves approximately 40,000 households in all five boroughs. Over 9,000 landlords currently participate in our programs.  DTR is responsible for initial application screening, confirming eligibility requirements, vouchering process and tenant briefings.  As well as monitoring tenant and landlord compliance of their obligations under each program. DTR is also responsible for processing annual and interim recertification’s to update family income, asset and family composition and recalculate the subsidies, tenant moves and transfers, approved rent increases, Housing Assistance Payment (HAP) abatements and reinstatements to enforce Housing Quality Standard (HQS) inspection results and tenant reported changes.

Temporary Application Processors in the Division of Tenant Resources perform case management functions to provide necessary and important services to assist and expedite Section 8 vouchers to HPD clients.  These services may consist of meeting with groups either in-house, attending workshops, or participating in community events. Application processors are also expected to participate in tenant activity programs and projects to coordinate functions to improve tenant-management relations and encourage participation related to Section 8 dealings. 

Your Role:

• Review rental subsidy applications to determine eligibility Schedule, conduct, or issue briefings to clients Prepare and review contract, leasing, and inspection documents Manage and prioritize workload using internal reports and other tools Communicate with clients and landlords (virtually, by mail, by email, and by phone) Review and process annual recertifications, interim changes in household information, terminations of rental subsidy, and transfers of subsidy Collect, organize, and file relevant documents in electronic records Navigate and utilize various data systems, including federal and state databases and in-house systems and reports Data Entry Prepare and send appropriate correspondence, track responses Attend mandatory trainings and internal and external meeting

Preferred Skills:

• Computer skills, including Microsoft Word, Excel, Outlook, Adobe
• Communication skills (both orally and in writing)
• Customer service skills
• Interpersonal skills
• Bilingual a plus

How to Apply:

Please send your resume and cover letter to dtrtemp@hpd.nyc.gov

Salary range for this position is: $20.98 per hour

NOTE: Only those candidates under consideration will be contacted.

The Department of Housing Preservation & Development and the City of New York is an equal opportunity employer.