Prevention Services Supervisor

Job Title: Prevention Services Supervisor

Date Approved: September 2022 

Category: Full Time

Weekly Hours: 37.5 

Purpose:  To provide oversight and guidance to the Prevention Team by ensuring case managers have the tools, training and information needed to properly administer program support to assist families at risk of becoming homeless. Works closely with the Director of Programs & Client Services (DPCS) to ensure program outcomes are met. 

Major Duties 

1. Serves as the lead for the prevention case management team: 

• Schedules and leads team meetings, to discuss programs and client cases, provide insight and opportunity to address issues.  
• Assists DPCS in monitoring case management activity and ensuring program outcomes are met. 
• Assists DPCS in evaluating programs and offers suggestions to increase impact and efficiencies.  
• Conducts regular file reviews to ensure compliance with program standards 
• Conducts training with Case Managers related to programmatic standards and best practices and  
• Helps identify and coordinate opportunities for ongoing training and staff development.  
• Monitors data quality of client information and regulatory requirements and works with case managers to ensure accuracy and completeness.  
• Ensures that departmental reports are accurately completed and submitted in a timely manner.  
• Reviews all payment request forms for accuracy prior to approval. 
• Conducts one-on-one meetings with Case Managers to ensure program goals are being met 

2. Serves as the lead Case Manager for special projects related to prevention programs: 

• Serves as the liaison between CFR and the Magistrate Court for the purposes of administering eviction diversion programs and emergency assistance. 
• Evaluates potential clients to determine eligibility. 
• Monitors progress of participants and communicates the status with the magistrate court clerk assigned.  
• Maintains case files with proper documentation and in appropriate format/order. 

3. Monitors the provision of supportive services by outside vendors and processes invoices for processing and payment.  

4. Maintains programmatic information in the organization’s database.  Tracks and prepares statistical reports as needed.  

5. Ensures customer satisfaction through the delivery of quality services. 

6. Participates in community activities to achieve increased public understanding and support of the organization and its mission. 

7. Completes other duties as assigned by supervisor. 

Minimum Qualifications: 

Education: Bachelor’s degree in human services or related field  

Experience: Minimum 5 years’ experience in case management 

Skills: Excellent communication and interpersonal skills, good organizational skills, ability to manage a variety of tasks in a fast-paced environment. Computer skills (Microsoft Office). 

Supervision: 

Given: Program participants, case managers, and volunteers 

Received: Director of Programs & Client Services  

Contacts: 

Internal: Participants, employees and management staff  

External: Vendors and volunteers  

Constraints: 

Physical: Must be able to sit and/or stand for extended periods of time and be able to bend and lift light to medium size objects.  

Mental: Problem solve with participants in times of crisis. Ability to multi-task in a fast-paced environment and to deal effectively with the public.  

Emotional: Positive attitude; courteous and professional demeanor; leads by example to promote positive employee morale and efficient operations 

Impact: This position is responsible for the efficient operation of grant requirements designed to ensure residential stability.  Unprofessional behavior or ineffective management of clients and/or programs could result in loss of funding for the organization.