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Baker Center
Waltham, Massachusetts
Initial rate of pay of up to $24/hour
Closing date
Oct 7, 2022

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Focus Areas
Human Services, Mental Health / Crisis Intervention
Job Function
Health / Medical
Position Type
Full Time, Part Time
Degree Level
Experience Level
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Make an impact in children’s welfare, while learning and utilizing critical thinking in a highly supportive work environment!

Judge Baker (JBCC) has an exciting Full-Time Telephone Screener opportunity, working partly remote and partly on-site, in our new state-of-the-art facility in Waltham!



The MA Child Abuse Emergency Line, operated by JBCC for DCF, provides a statewide emergency response system protecting the Commonwealth’s children from abuse and neglect.  The Emergency Line fields over 70,000 calls per year, operating 24 hours/day, 365 days/year. Telephone Screeners work 8-hour staggered shifts from 4:00 pm – 9:00 am weekdays with one overnight per week and staggered shifts throughout the weekend including mornings, afternoons, evenings, and overnights. Individuals choose their work schedules based on availability! Read on and come join our team!






Emergency Line Telephone Screeners work collaboratively with experienced supervisors to assess the urgency of each call, elicit critical information, and initiate an emergency response when children are at imminent risk. They respond to calls from individuals reporting concerns about a child or children at risk of abuse and/or neglect or a child who is missing. Telephone Screeners engage callers to gather as much information as possible, thoroughly and accurately document the information in the electronic case management system, review and assess the information gathered and make an informed clinical screening decision. The Emergency Line provides an intensive and comprehensive initial training program followed by monthly workshops on a variety of topics related to our work.




Do you have a bachelor’s degree or an associate’s degree?


Do you have experience working with children and families, or the desire to utilize critical thinking skills to keep children safe?


Are you proficient with Microsoft Office and multi-tasking?


Do you have excellent customer service skills, spelling, and grammar?


If so, we’d like to talk with you!!!






  • The opportunity to protect children’s lives throughout Massachusetts, working in a safe, fun, supportive, collaborative work environment with other enthusiastic, talented, hard-working individuals! Opportunity to advance along a career ladder upon 6 months of employment, while broadening your skillsets and learning and growing professionally! 3 weeks of vacation, 12 personal days, excellent health insurance, great retirement program, and more…. Initial rate of pay of up to $24/hour $500 sign-on bonus – half after completing training and half after six months on the job!









Founded in 1917, Judge Baker Children’s Center (JBCC) is a national leader in the field of children’s mental health. An affiliate of Harvard Medical School, JBCC utilizes evidence-based methods, tailored to ensure that highly effective and sustainable treatments become the best practices for the future. JBCC promotes optimal mental health of a diverse population of children and young adults, through a variety of highly-reputable programs to suit every child, adolescent and their families to achieve their individual goals and well-being. JBCC believes that all individuals, including children, staff, and caregivers have a right to feel safe, seen, and respected. JBCC values all identities and a community of belonging for all!




To Apply please send resume to: Tamar Axelrad at and call 617-272-0087 with inquiries


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