Income Supports Coach

Classification Nonexempt

Salary Grade/Level/Family/Range $16.35-$18.27/hour

Reports to Economic Empowerment Manager

Date 9/1/2022

JOB DESCRIPTION

Summary

Inspiritus Refugee & Immigrant Services (RIS) Department works to build welcoming communities for refugees and immigrants and accompanies newcomers on a path from surviving to thriving. Based in Atlanta, the Income Supports Coach will facilitate public benefits education/assistance to refugee & immigrants in Georgia in order to facilitate successful community integration and financial self-sufficiency. The Income Supports Coach will work with the Economic Empowerment Coaches to develop individualized service plans that integrate financial, employment, and income support coaching, as well as clearly identified client goals. Appropriate documentation of job development and placement services is considered part of service provision. The Income Supports Coach will also be responsible for assisting clients in accessing income supports while they work towards economic self-sufficiency. Additional duties that may be assigned include report writing, creating economic empowerment program materials, and developing income supports curricula based on current trends. S/he is expected to focus services on a one-on-one counseling format. However, the coach might also conduct classes and workshops on topics such as budgeting and public benefits. S/he will report directly to the Economic Empowerment Manager.

Essential Functions

• Assess client needs via financial health assessment and develop individual action plans with each client.
• Provide individualized income supports counseling sessions and meet grant outcome goals for the year.
• Make appropriate referrals and integrate other wrap-around supports (i.e., benefits, tax preparation, specialized employment preparation, job readiness training) into counseling to achieve greater results. 
• Interprets for clients as required or arranges for interpretation.
• Writes comprehensive case notes to document activities on behalf of each client and updates each client's financial assessments in the database(s)
• Documents all services provided to clients in appropriate database(s)
• Contributes to maintaining each client’s file for his/her appropriate program
• Coordinates activities and with related Refugee Services programs to ensure provision of high-quality services offered with efficiency and economy
• Provides backup services for other Economic Empowerment staff and for other Refugee Services staff as appropriate
• Performs the above duties at out-posted locations as assigned
• Maintains personal and professional boundaries in the performance of the job
• Forges mutually respectful partnerships with clients, co-workers, and external partners
• Participates in Inspiritus functions and public relations activities
• Participates in in-service training and conferences related to the programs
• Conforms with and abides by all regulations, policies, work procedures, and instructions
• Complies with the various federal, state, or local laws that apply to and regulate their job duties

Financial Responsibilities

Manages funds and other INSPIRITUS assets, i.e., supplies and equipment in a manner that is considered productive in the best interest of INSPIRITUS, and conforms with the approved budgets.

Competencies

1. Leadership
2. Teamwork & Collaboration
3. Problem Solving & Critical Thinking
4. Cultural Competence
5. Demonstrate Ethical & Professional Behavior
6. Advance Human Rights and Social and Economic Justice Initiative
7. Stress Tolerance
8. Adaptability & Flexibility  
9. Partnership & Relationship Management

Supervisory Responsibility

None

Work Environment

While performing the responsibilities of this job, the employee travels by personal motor vehicle and is exposed to changing weather conditions. May perform job functions at out-posted locations as assigned.

Physical Demands

Regularly required to talk and hear in person and on the telephone. Required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls: and reach with hands and arms to operate a computer and other office equipment. Required to operate a personal vehicle. Employee frequently lifts and or moves up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Position Type and Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, 9:00 a.m. to 5 p.m.

Travel

Up to 50%

Required Education and Experience

• Associate’s degree in a social service or business field and minimum of two years of previous direct work experience in a culturally diverse environment, or an equivalent combination of education and experience
• Excellent oral and written communication skills in English
• Experience working in a culturally diverse environment
• Ability to balance the needs of the client and the employer
• Conviction about the capacity of people to grow and change
• Ability to set limits and maintain the helping role of the practitioner
• Excellent computer skills, accurate typing, and knowledge of Microsoft Word, Excel, and Outlook
• Must have the ability to communicate with all persons in a culturally competent manner
• Must be sensitive to the service populations’ cultural and socioeconomic characteristics

Preferred Education and Experience

• Own a personal multi-passenger vehicle, hold a valid Driver’s license, have a good driving record, and have appropriate personal auto insurance
• Familiarity with Georgia public benefits
• Experience with human services programs
• Reads, writes, and speaks a relevant foreign language

Additional Eligibility Qualifications

None required for this position. 

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.