Service Coordinator

Briarcliff Oaks is a mission driven HUD subsidized, Section 8 community consisting of 125 apartments. We are committed to providing quality, affordable housing and services for residents age 62 and older. 

Briarcliff Oaks is seeking a full-time (in-office only) Service Coordinator to join our team.  The Service Coordinator coordinates and links residents to needed services that will assist them to age in place. Additionally, the Service Coordinator provides information and makes appropriate referrals to residents and families in all areas of case management for services delivered at Briarcliff Oaks. 

MAJOR JOB RESPONSIBILITIES:

• Resident Support
  • Conducts comprehensive, non-clinical assessments of residents for wellness and social needs
  • Helps residents identify, access and coordinate services
  • Monitors the receipt and follow through of services
  • Coordinates resident transitions to/from hospital, rehabilitation and home
  • Assists with management of the Wellness Call System
  • Manages staff referrals, incident reports and provides follow up and case management as needed
  • Advocates on behalf of residents
• Resident Resource
  • Engages all residents to establish, build and maintain relationships
  • Develops and implements educational/preventative health and wellness programs and services for residents
  • Maintains an up-to-date local service provider resource directory
  • Conducts new resident orientation and lease education
  • Stays up to date on issues that affect senior adults
• Emergency Management
  • Responds to and manages emergency situations involving residents
  • Reports all emergencies to Administration
  • Assists with fire drills and other emergency plans
• Administrative
  • Works as a team with administrative and building staff
  • Attends departmental and resident related meetings as needed and assigned
  • Manages CSFP Food Box Program
  • Manages Pantry as needed  
  • Creates and delivers notices and fliers as needed for the Service Coordinator Department
  • Securely maintains resident files with proper forms and documentation
  • Cultivates and maintains relationships/partnerships with the community, service providers, and other professionals in the social services field
  • Assists with Reasonable Accommodation Requests
  • Produces a Service Coordinator Corner for the monthly newsletter
  • Produces annual HUD Service Coordinator Performance Report
  • Attends trainings and meetings for continuing education credits as well as to meet HUD grant requirements
  • Remains up to date on regulatory and industry issues
  • Performs all other duties as assigned

QUALIFICATIONS:

• Minimum of a bachelor degree in one of the social sciences
• Education in gerontology and/or experience working with seniors
• Experience delivering social services to seniors or nonelderly disabled
• Excellent communication (both verbal and written) and interpersonal skills
• Must be able to communicate effectively with a wide variety of audiences
• Must be able to speak in a public arena
• Excellent organizational, computer documentation and case management skills
• Excellent attention to detail  
• Must be computer literate
• Must be able to effectively advocate, organize and problem-solve
• Must be able to manage and drive forward multiple projects
• Must have the ability and temperament to respond appropriately to emergency situations. 
• Must be able to maintain the highest level of confidentiality 
• Must be flexible and responsive to changing priorities
• Must have the ability to work as a member of a professional team
• Must be able to move or lift up to 30 pounds