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Director of Operations

Integrity Transformations CDC
The salary for this position is $60k +
Closing date
Aug 24, 2022
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Job Details

Position Announcement

Integrity Transformation Community Development Corporation

Director of Operations


ITCDC will employ its Director of Operations (from now referred to as the DOO. DOO shall perform his duties and responsibilities within the framework of the vision, mission, and core values of ITCDC, as well as the Articles of incorporation and Bylaws of   ITCDC. The DOO reports directly to the ITCDC President/CEO (Rev. Howard Beckham referred to as CEO). In such capacity, DOO shall exercise general supervisory responsibility and management authority over all internal operations and  program staff. It shall perform such other duties commensurate with his position as reasonably assigned to him from time-to-time by the ITCDC's President/CEO. Without limiting the foregoing, the DOO's responsibilities include but are not limited to:


    Manage the organization's day-to-day operations. Responsible for planning, organization, and direction of the organization's operations and programs. Develop long-term operational strategies, working closely with senior management to meet company objectives.

    Increase key impact measurements for the eight element programming model, by working in the critical areas of 1)Recruitment 2) Intake Services, 3) Program Orientation, 4) Case Management, 5) Hard and Soft Skills Preparation, 6) Soft Skills Training, 6) Direct Empoyment Employment, and 7) Placement, 8) Assistance, Digital Literacy.

    As part of the planning process, the operations director also works out what resources, including people and money, are needed to achieve these objectives. Oversees the data collection and reporting on the organization's programmatic outcomes to the senior leadership team and board of directors.


    Oversee the reporting, evaluation, and contracting of programmatic partners.

    Develop an objective-setting process includes deciding on measures, or key performance indicators, to assess how the objectives are being achieved. Ensures that services and funding relationships are robust enough to meet or exceed strategic goals and objectives. Provides leadership to and manages the efforts of all program staff to ensure appropriate support of all departments. Works with senior management to set the vision and goals for the future of ITCDC  Ensure programmatic audits are conducted weekly, monthly, quarterly, and annually as required by the funding partners. Attend and represent ITCDC at workforce development-related educational, academic, or philanthropic conferences related to ITCDC that the CEO determines are beneficial and appropriate. Consult with the CEO on the hiring and discharge of all personnel and contractors. Communicate the vision, mission, and core values to staff; to the nonprofit community, contributors, governmental entities, and the public.

    Act as a positive force in the community consistent with the vision, mission, and     core values of ITCDC

    Staff liaison to the assigned Board of Directors committee, providing support as required to the entire Board of Directors' meetings.

    Orienting and training volunteer leaders

    Other duties as assigned.


Reporting to the CEO of ITCDC, the DOO will lead all internal operations and will have the following responsibilities:

  • Implementing the strategic plan and implement new processes and approaches to achieve it;
  • Serve as the internal leader of the organization:
    • DOO coordinate the annual operations plan and budget
    • Lead the performance management process that measures and evaluates progress against goals for the organization
    • Marketing and Communications functions
    • Provide a strong day-to-day leadership presence.
    • Liaison to the Board of Directors
      • Working with the Board Committees
      • In consultation with the CEO, preparing the board agenda and presentations
  • Lead and manage the organization’s leadership team, who have the following responsibilities:
  • Program Oversight
    • Increase key impact measurements for the seven element programming model, by working in the critical areas of 1) Intake Services, 2) Program Orientation, 3) Case Management, 4) Hard and Soft Skills Preparation, 5) Soft Skills Training, 6) Temporary Employment, and 7) Placement Assistance.
    • Oversee the reporting, evaluation, and contracting of programmatic partners.
  • Finance, Technology, and Human Resources
    • Instill a “coaching” culture within ITCDC; upgrade human resources functions including training, development, compensation and benefits, employee relations, and recruiting
    • Oversight of finance and budgeting with the ability to provide the organization with quick access to financial information and enables strategic budgeting
    • Analyze the current technology infrastructure and scope out the next level of information technology and financial systems that support the growth of specific programs and the organization overall
  • Development function reports to CEO with a dotted-line reporting to DOO on:
  • Developing and implementing systems for reporting, measurement and supporting local revenue generation
  • Creating the annual fundraising plan

Key Qualifications:

The successful candidate will believe in the core values of ITCDC and be driven by the mission. The candidate will demonstrate:  a passion for breaking new ground to lead social change; experience in scaling a multi-site organization; and a demonstrated ability to both lead and build the capabilities of a driven, bright, diverse team.   A candidate with experience in managing a “values-driven” organization will be highly prized.

Additional requirements are:

  • Results-proven track record of exceeding goals and a bottom-line orientation; evidence of the ability to consistently make good decisions through a combination of analysis, wisdom, experience, and judgment; high level of business acumen including successful P&L management; the ability to balance the delivery of programs against the realities of a budget; and problem solving, project management, and creative resourcefulness
  • Strategic Vision and Agility-ability to think strategically, anticipate future consequences and trends, and incorporate them into the organizational plan
  • Capacity Building—ability to effectively build organization and staff capacity, developing a top-notch workforce and the processes that ensure the organization runs smoothly
  • Leadership and Organization-exceptional capacity for managing and leading people; a team builder who has experience in scaling up organizations; ability to connect staff both on an individual level and in large groups; capacity to enforce accountability, develop and empower top-notch leaders from the bottom up, lead from the top down, cultivate entrepreneurship, and learn the strengths and weaknesses of the team so as to put people in a position to succeed
  • Action Oriented—enjoys working hard and looks for challenges; able to act and react as necessary, even if limited information is available; not afraid to take charge of a situation; can overcome resistance to leadership and take unpopular stands when necessary
  • General Management—thorough understanding of finance, systems, and HR; broad knowledge of the full range of business functions and systems, including strategic development and planning, budgeting, business analysis, finance, information systems, human resources, and marketing

The direct reports to the DOO are:  Chief Strategy Officer, Director of Intake, Workforce Readiness Director, Development Manager and Security/Facilities Service Manager.

Education & Experience

  • Solid educational background—undergraduate degree required; MBA, MPA or similar advanced degree highly desired
  • A minimum of 3 years of experience in a position with a similar scope of responsibilities


This is an outstanding opportunity for a highly motivated emerging leader to assume a pivotal role in the evolution of a fast-growing, highly respected organization.  The salary for this position is 55,000- 65,000.

To apply:

Interested persons, please submit to:



  • Cover letter, detailing how your skills and experiences align with the responsibilities of the position.
  • A resume that includes previous positions, areas of responsibilities, employer, and years served.

                                                            No phone calls please


Integrity Transformations Community Development Corporation is a 501 (c) 3 nonprofit organization based in Atlanta’s English Avenue neighborhood. Our mission is to transform the residents and neighborhoods of English Avenue, Vine City and other contiguous 30314 and 30318 communities through mechanisms of economic empowerment, affordable housing options and motivational case management, which will promote self-sufficiency. By pursuing and executing this mission, Integrity will uplift and enhance the Westside community as a positive place to live, work and worship.

ITCDC envisions a new Vine City and English Avenue community, transformed through social, economic, and physical revitalization. We imagine a community that is united, safe, attractive, and affordable, and that is experiencing social, economic and physical revitalization through empowered individuals, economic options, and affordable housing opportunities.

Since 1995, Integrity Transformations Community Development Corporation has provided resources for employment and training that enhances job readiness for over 6000 Westside job seekers and entrepreneurs. We also assist in housing acquisition, renovation and construction while providing resources for financial literacy and home ownership to area residents.

Find Us
692 Lindsay Street
United States
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