Property Navigator

Role Mission
To enable Open Doors to achieve its goal of meeting housing needs for 1000 people each year by ensuring we have seamless systems that allow efficient placement of households in suitable partner properties.
Role Scope
The job holder will serve as the primary contact for a portfolio of Open Doors property partners. This navigator will hold responsibility for maintaining a property portfolio, with an emphasis on placing referred households, negotiating lowered barriers for housing placement, and tracking referred
household at each property during the first year of tenure.

Critical Role Outcomes
• Maintain weekly, bi-weekly, or monthly communication with each property manager in portfolio (as determined by Properties Coordinator).
• Review reports from each property in portfolio identifying delinquent Open Doors tenants. Create and manage action plans to return tenants to good standing.
• Manage each referral assigned to caseload from inception to resolution.
• Enter all referral progress documentation into tracking database.
• Coordinate and support provider partners in apartment pre-inspections process for VA and HUD placements, including environmental clearance.
• Submit all programmatic and position-related reports within specified timeframes.
• Attend all assigned team meetings, community meetings, trainings, and other events as assigned by the Properties Coordinator or Director.

Critical Experiences
• Experience working in the field of property management and/or residential leasing within the Metro Atlanta rental real estate market.
• Ability to establish and maintain positive, productive relationships with the community, government agencies, industry professionals, suppliers, vendors, outside contractors servicing the community, maintenance personnel, Regional Property Manager, members of the compliance and accounting departments
• Public speaking and pitch presentations and/or sales experience.
• Knowledge and experience with supportive housing programs: Section 8, GHVP, Shelter Plus Care, Rapid Rehousing, PSH, VASH, SSVF, LIHTC, PBRA, TBRA and others.
• Understanding of the strategic issues affecting the affordable housing market.
• Bachelor’s degree in communications, business, marketing, or a related field.