Resident Services Coordinator

Position: Resident Advocate Coordinator

Reports to: Residential and Community Services Program Manager

Hours: 7 AM – 3 PM and 12 PM – 8 PM shifts; may have to work late evenings, overnight occasionally, and/or weekends

Status: Exempt

Pay Rate: $40,000 - $46,500 (at 90% time) plus benefits

About the Zaban Paradies Center

For 38 years, the Zaban Paradies Center (ZPC) has focused on providing services that strengthen and stabilize couples and families. Our mission is to empower couples experiencing homelessness and financial vulnerability to achieve lasting stability for themselves and their families. We achieve our mission by providing four programs: 1. Emergency Short-Term Residential Services for Homeless Couples; 2. Diversion and Rapid Re-Housing; and 4. Day Resource Services. ZPC is the only program in the Atlanta metro area that provides couple-focused residential services allowing couples and partners to reside together while transitioning out of homelessness. ZPC is a low-barrier residential program.

About the Resident Services Coordinator Position

The Resident Services Coordinator (RSC) position ensures residential operations and programs are in accordance with ZPC and Atlanta COC Standards of Care. The RSC oversees residential services, the facility, and programs using a trauma-informed, harm reduction, and culturally sensitive approach.

Primary Job Responsibilities

• Ensuring residential operations and programs align with ZPC and Atlanta COC Standards of Care

1. Provide day-to-day oversight of residential activities and ensure all health and safety requirements are maintained.
2. Assist with the development of and ensure adherence to ZPC and Atlanta COC Standards of Care.
3. Manage Life and Community Groups to ensure growth and development of residents leading to sustainable self-sufficiency.
4. Ensure HMIS data for the residential program is timely, accurate, and in keeping with Atlanta COC Data Quality Standards.

• Managing and developing Resident Advocates

1. Ensure RAs are following ZPC and Atlanta COC Standards of Care
2. Ensure RAs are trained to effectively provide services to low-barrier individuals utilizing trauma-informed, harm reduction, and culturally sensitive practices.  
3. Help RAs to reinforce program and case management goals with residents in a trauma-informed manner.
4. Ensure all RAs are trained regarding program protocol, procedures, and safety.
5. Develop and communicate a monthly RA schedule and ensure timely communication of the schedule.

• Ensuring Facility Cleanliness and Maintenance

1. Oversee cleanliness and maintenance of the facility including cleaning supplies and equipment purchases.
2. Ensure RAs are performing/overseeing facility care activities as assigned.

• Resident Meals

1. Ensure resident meals are provided daily in accordance with ZPC policy and food inventory is properly maintained and within budget.
2. Work with the Volunteer Coordinator to ensure volunteer meal providers and servers are in place.
3. Assist with training volunteer meal providers and servers to ensure resident-centered service delivery.

QUALIFICATIONS:

EDUCATION AND EXPERIENCE

• Minimum of BA degree or four years of field experience in social services
• Sensitivity to the needs of unhoused individuals
• Experience working with an unhoused population
• Experience with supervising and motivating staff
• Experience working with individuals with mental illness or substance abuse challenges

PRE-EMPLOYMENT REQUIREMENTS:

• Ability to work with people of diverse social backgrounds
• Strong written and oral communication skills Working knowledge of Microsoft applications, email, and the internet, and able to learn database systems (HMIS)
• High level of flexibility and ability to prioritize appropriately Work effectively within a team
• Strong sense of accountability
• Strong customer service skills
• Ability to multitask efficiently Advocacy and case management skills
• Effective problem-solving skills
• Strong leadership skills
• Reliable; excellent punctuality and attendance for scheduled work shifts
• Ability to work flexible hours, especially nights, weekends, and overnights.
• Must be available by telephone, on-call, and as needed during employee’s scheduled availability
• Able to take the initiative and work independently and productively with minimal supervision
• Ability to meet deadlines and complete multiple tasks promptly
• Ability to maintain professional conduct, attitude, and appearance at all times
• Must be able to work under pressure, handle stressful situations, and maintain flexibility
• Must have a valid Georgia Driver’s License Proof of a TB test showing the individual is negative for infectious tuberculosis
• Proof of negative COVID-19 test / COVID-19 vaccine preferred but not mandatory
• CPR trained

PHYSICAL REQUIREMENTS: Must be able to lift 40 pounds and be physically active (carrying groceries, maintaining the facility, climbing stairs)

Equal Employment Opportunities Employer

The Zaban Paradies Center for Homeless Couples, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, age, disability, or genetics.