Reporting to the organization's Equity Program Manager (EPM), the Equity Angeles (EA) will act as a true ambassador promoting, supporting, and guiding LAPPS mission. The EA is responsible for bringing LAPPS’ Direct Parent Services (DPS) to life across all LAPPS school sites in Atlanta Public Schools (APS). The DPS and Equity Angeles Program is a service to provide language services, parent guidance, or equity enhancement services to partnering schools that will have a trained Equity Angel on-site to assist district parents. The ideal candidate will implement Equity Angeles Program services in the community, develop and maintain relationships with parents, and provide education advocacy for Latinx families in APS. EA must be a confident public speaker, with exceptional interpersonal and problem solving skills, and providing best in class customer service while maintaining patience and empathy for all members and cases. Above all, you are a steward of the organization’s mission and community’s values.
- Provide real-time Language Services and Parent Guidance consulting to LAPPS members, as needed.
- Provide best in class services to LAPPS members as the in-school resource for LAPPS “Equity Angeles” program.
- Continuous presence and visibility at assigned schools and community sites.
- Empower and guide parents to respectively traverse the public schools system and adhere to a defined district-approved “Pathway To Resolution.”
- Manage new, existing inquiries and cases for the EA program.
- Serve as a liaison between LAPPS members and school administration, when needed per policy.
- Provide accurate meeting notes, document parents inquiries, concerns, issues, complaints, and report into a system to track case progress to resolution.
- Maintain and develop relationships with member families and community partners, and provide on-going support, via phone calls, virtual contact, community and/or home visits.
- Follow all internal reporting protocols as directed by the organization, providing daily, weekly, monthly updates.
- Other duties as assigned.
- Preferred bachelor’s degree (BA, BS) in related field, education, or relevant work experience.
- “Professional Interpreter in Education” Certification is a plus but not required - from a National Association of Interpreters in Education (NAIE) participating program, such as Continuing Education at The University of Georgia.
- Fully English/Spanish bilingual and bicultural – language and cultural competency to work with individuals from diverse backgrounds in the Latinx community.
- Organizational Leadership acumen, team player with a positive attitude
- Creative and passionate about advocacy and education
- Ability to develop relationships, charismatic with exceptional interpersonal, communication and conflict-resolution skills
- Empathetic and non-judgemental approach to leading and serving member-families
- Project management, event logistics and coordination experience
- Has an open mindset towards, embraces and continuously initiates and implements change
- Ability to work independently, be flexible, and manage multiple priorities with minimal supervision
- Computer proficiency in MS Office and Google suite(s), Zoom and pertinent programs
- Candidates must be open to work in a hybrid environment with a flexible schedule, including some evenings and weekends.
- Ability to stand for long periods of time, moderate/heavy lifting and commute
- Must have a driver's license and a dependable insured vehicle. Travel within the Metro-Atlanta area is required.
- Must pass a background check and be eligible to work around children, parents and school officials
- Competitive salary based on experience, and health benefits available
Please apply with a cover letter and resume through Work for Good.