Norcross Assessment Center, Housing Navigator

Position Summary

The Housing Navigator will provide guidance to households seeking stable housing. They will work with individuals and families from the initial request for information, through their connection with housing resources. The Navigator will provide information and support to the household while accurately recording each step in the appropriate system of record. Housing Navigators will administer standardized assessments and determine the appropriate levels and types of support using the Homeless Management Information Systems (HMIS) database. Housing Navigators will also work with community partners to determine what resources are available within the community and make referrals to these partners as appropriate. This position requires in person interaction with households seeking assistance, therefore employees are expected to be in the office each workday.

Key Responsibilities

• Guiding households through each step of the Gwinnett Coordinated Entry System (GCES)from initial inquiry through intake and assessment, and on to referrals or exiting the system;

• Identifying creative solutions to divert people from entering the GCES when possible;

• Creating and maintaining electronic (HMIS) case files and other documentation;

• Accurately tracking and updating the status of each application as assigned;

• Obtaining feedback from clients that can be used to improve the GCES;

• Protecting the privacy of personal data as required by the GCES;

• Identifying and maintaining timely information on available community resources, including housing options appropriate for each individual who seeks assistance through the GCES;

• Providing appropriate levels of customer service to all guests, clients, stakeholders, etc.;

• Participating in facility staff meetings, case conferences, training, outreach and other system activities;

• Performing basic administrative duties such as recording and responding to messages, scheduling appointments, general office upkeep, and updating trackers; and

• Performing all other duties, as assigned

Qualifications

• Bachelor's Degree from an accredited public or private college or university;

• Minimum two years' related work experience (case management, administrative, client services or similar); or

• Equivalent combination of education and experience

• Intermediate level of proficiency with Microsoft Office Professional 2013 or later version is required (additional proficiency with database applications preferred; and

• Must be dedicated to the mission and committed to serving clients respectfully and with compassion

• Intermediate level of language proficiency in conversational Spanish preferred

Expectations

A successful individual in this role will have:

• Proven organizational skills and keenly developed attention to detail;

• Strong verbal, interpersonal and written communication skills;

• The knowledge, ability, and confidence to use and troubleshoot common software such as word processing (ex. MS Word), spreadsheets(ex. MS Excel), email (ex. MS Outlook), digital phone systems (ex. RingCentral), and video conferencing (ex. Zoom);

• Experience with data entry and ability to accurately maintain digital records

• Experience with homelessness, affordable housing issues, or related issues;

• Ability to work comfortably with diverse populations, specifically with persons experiencing homelessness;

• Ability and willingness to implement conflict resolution and de-escalation techniques

• Ability to be self-motivated and capable of accomplishing tasks and projects with minimal oversight;

• Flexibility/ ability to adapt to new systems and processes as improvements are identified