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Program Manager

San Francisco CASA
San Francisco, California / Currently 60% in person / 40% remote
Closing date
Jul 9, 2022

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Focus Areas
Civil Rights / Advocacy, Youth Development
Job Function
Advocacy / Lobbying, Volunteer Services
Position Type
Full Time
Degree Level
Experience Level
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Employer: San Francisco Court Appointed Special Advocate Program

Position: Program Manager

Status: Full-time exempt, Hybrid*

Posted: June 2022; open until filled


Organization Overview

The San Francisco Court Appointed Special Advocate Program (SFCASA) recruits, trains and provides ongoing support to community volunteers serving as officers of the court to advocate for the best interests of abused and neglected children in the foster care system. Through sustained, personal attention, SFCASA creates positive change in children’s lives, providing children with hope, stability and opportunities to thrive in preparation for healthy, productive adult lives. More information can be found at

Position Overview

The Program Manager (one of two) is primarily responsible for the day-to-day supervision of program staff in their work with volunteers assigned to dependent and justice-involved youth. The Program Manager acts as a key partner in SFCASA’s efforts to continuously learn and enhance our impact through data collection, reporting and analysis. The Program Manager also holds a modified caseload and assists in various aspects of volunteer training. As a member of the management team, the Program Manager demonstrates leadership in interactions with colleagues and actively participates in meetings to discuss and implement organizational strategy, goal setting, and alignment of staff deliverables with strategic planning objectives. The Program Manager reports to the Director of Programs. Qualified candidates must be available to complete core volunteer training, though may begin the position before doing so.**

* In-person/remote balance may change in response to needs of the position/organization

**Core volunteer training will take place on Tuesday and Thursday evenings from 6pm-9pm, July 19 – September 1, 2022. The training sessions will be hybrid 50/50 in-person/remote.


Management of Case Supervisors

  • Provide day-to-day oversight, supervision, and coaching of Case Supervisors
  • Ensure office coverage and succession/contingency plans for both short and long term absences of Case Supervisors (may be required to temporarily manage additional caseload)
  • Review and analyze caseload reports and assist in the assignment of volunteers
  • Oversee completeness of database input to promote and ensure data integrity
  • Support Case Supervision team in achievement of individual, team and organizational goals and create, analyze and refine metrics to evaluate individual and team performance
  • Field concerns and support dispute resolution as needed, mediate and problem solve around difficult case issues
  • Identify programmatic successes and promote this sharing both within the Case Supervision team and with Development and Communications
  • Identify and implement processes that improve volunteer effectiveness
  • Collaborate with the Director of Programs, People and Culture Leader and Program Manager to:
  • Develop and execute training for new program staff members,
  • Arrange ongoing education and professional development opportunities for existing program staff,
  • Develop and implement policies and procedures for program staff and Agency,
  • Conduct annual and midyear performance evaluations for Case Supervisors, and
  • Plan agendas and facilitate program staff meetings

Case Supervision: Supervision, support and management of volunteer advocates and their assigned cases (modified caseload)

  • Maintain organized, accurate and up-to-date physical and electronic case records in compliance with Agency protocols, ensuring data integrity for reporting needs
  • Support volunteer advocates in the completion of court-mandated duties, including, but not limited to, developing and submitting activity logs in the Salesforce database, court reports and case plans, and participating in court hearings and case meetings
  • Exercise discretion and independent judgment to assist advocates in creative problem solving, utilizing Agency and community resources and ensuring accuracy and consistency with dependency permanency planning law and best practices
  • Facilitate and mediate relationships between advocates and professionals, family members, and others as needed
  • Assess and strategically match advocates with cases in a timely manner
  • Maintain monthly minimum contact with advocates, providing coaching and feedback tailored to individual case and volunteer needs
  • Identify and share information about specialized services and resources with advocates and SFCASA staff
  • Annually evaluate advocate performance in the fulfillment of their duties

Additional Responsibilities

  • Regularly review and analyze CASA and youth impact and outcome data to ensure continuous learning and program enhancement
  • Evaluate and approve appropriate volunteer candidates with program staff
  • Provide assistance with the training, continuing education and retention of volunteers
  • Establish and maintain effective, collegial working relationships with staff, board and volunteers, as well as with representatives of the San Francisco Human Services Agency, San Francisco Juvenile Probation Department, the dependency and juvenile justice attorney panels, education service providers, Foster Family Agencies, and other community service providers and entities
  • Other duties as assigned; non-essential job duties, non-related responsibilities and other tasks as required by the Director of Programs, Executive Director and Agency may be assigned from time to time – SFCASA is a small organization requiring flexibility from its staff

Qualifications and Requirements

  • Bachelor’s degree and 4+ years work experience in social-service/youth development related field required; advanced degree and/or LCSW preferred
  • Experience in child welfare, social service, juvenile law, education, case management and/or volunteer program management strongly preferred; knowledge of child welfare laws, including Families First Prevention Services Act, Extended Foster Care/AB12, Continuum of Care Reforms, including experience with Family Finding and Engagement
  • 2-3 years of staff supervision experience required
  • Strong working knowledge of community resources in the City and County of San Francisco and greater Bay Area counties
  • A passion for volunteerism
  • Must complete SFCASA Core Volunteer Training
  • Must pass a comprehensive background check (after offer)
  • Excellent written communication skills, including editing skills
  • Excellent oral communication skills, including the ability to calmly evaluate and make strategic decisions in emotionally-charged situations and in the absence of complete clarity
  • Competence in Microsoft Word, Excel and Outlook programs and comfort learning new software programs required and demonstrated ability to utilize CRM/database programs for outcome measurement, with a strong preference for Salesforce experience
  • Flexibility with hours, including some evenings and weekends, with an ability to independently manage one’s workload and schedule
  • Demonstrated respect of all people regardless of socioeconomic background, culture, religion, sexual orientation, gender identity and expression, and disability and experience working with culturally diverse populations
  • Ability to maintain confidentiality and exercise diplomacy and discretion in communication with others, including taking a strengths-based approach
  • Bilingual candidates and people of color are encouraged to apply
  • SFCASA is committed to centering and supporting the voices of former foster youth. Applicants with lived experiences of the dependency system and/or other system involvement, as well as individuals with extensive experience with system-involved youth, are highly encouraged to apply

Salary & Benefits

Salary is $80-85K annually. SFCASA offers a hybrid working environment (currently 60% in office and 40% remote for senior staff) and robust benefits package including health, dental and vision insurance; a 403(b) retirement savings fund; flexible spending plans for medical, dependent care, and commuter expenses; and generous vacation, sick leave and paid holidays. Employees in their first year accrue 15 vacation days and 12 sick days annually and receive 16 paid holidays per year, including their birthdays.

To Apply

Please send a cover letter, resume and three references in one PDF file via e-mail to with “Program Manager” in the subject line. Please, no phone calls or site visits. This position will remain open until filled; complete applications will be reviewed as they are received.

SFCASA is committed to workforce diversity and does not discriminate on the basis of age, race, color, religion, disability, sexual orientation, gender identity, or veteran status. Qualified applicants will receive full consideration without regard to age, race, color, religion, disability, sexual orientation, gender identity, or veteran status. SFCASA will consider qualified applicants with arrest or conviction records for employment in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

San Francisco CASA is an equal opportunity employer.

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