Executive Operations Manager

Please visit our Careers page to review all opportunities and submit your application for the role(s) that best fit your location and work authorization. This is a Full-Time Role (40 hours per week) with no option for part-time work.

A leader in economic systems change, our global network creates standards, policies, and tools for business. We certify companies — known as B Corps — who are leading the way.

B Lab Global creates standards, policies, tools, and programs that shift the behavior, culture, and structural underpinnings of capitalism. We mobilize the B Corp community towards collective action to address society’s most critical challenges. Our global community includes almost 5,000 B Corps in 77 countries and 153 industries. More than 100,000 companies use our B Impact Assessment and SDG Action Manager to manage their impact.

B Lab U.S. & Canada is one of six global partners of the global network. We foster and mobilize a growing community of people and businesses working towards a more fair and inclusive economy in the United States and Canada. Almost 1,900 B Corps make up the U.S. & Canada community, supported by the nonprofit, B Lab U.S. & Canada.

About the Opportunity

As the Executive Operations Manager you bring a healthy mix of operational obsession, while being people-obsessed to help center the health and wellbeing of our team in everything we do to achieve our shared vision and annual goals. Your primary stakeholder is the CEO and you will lead operational processes and communications that help reduce the time they spend on administrative duties and supporting organizational priorities by ensuring their calendar reflects their priorities. You will also play a key role in cross-functional communication to support team engagement and confidence with the team, as well as liaising with our board of directors and external stakeholder requests for meetings, speaking engagements and media opportunities.

The Executive Operations Manager will be responsible for providing administrative and strategic support to the CEO of B Lab U.S. & Canada, and will function as the primary staff resource for the Board of Directors and associated board committees.

This role manages all administrative functions for the lead executive of B Lab U.S. & Canada. Representing the CEO both internally and externally, and being privy to confidential information, this role requires tact and integrity. A successful candidate will be well-organized, have excellent time management & project management skills, take a proactive approach and be able to act with good judgment with minimal guidance. The person in this role will also be excited about contributing to the team’s success by solving problems, being collaborative, and demonstrating intellectual curiosity to support organizational goals.

Core Responsibilities 

Executive Operations & Project Management – 50%

• Provide strategic administrative support to the CEO to support optimal use of executive time and resources and effective achievement of the CEO’s goals and responsibilities.
• Manage projects on behalf of the CEO, including follow-up with staff or senior leaders on deliverables.
• Anticipate the CEO’s needs and proactively bring together appropriate people and other resources to support the CEO in addressing challenges.
• Assist with research, writing, and editing CEO correspondence, speeches, articles, and other communication.
• Manage CEO’s calendar, including creating and confirming appointments and ensuring agendas are in place and pre-reading materials are shared in advance.
• Screen and redirect, prioritize, and/or respond to CEO mail, e-mail, voicemail and appointment, and other information requests, as needed.
• Maintain and optimize document management systems, streamline expense reports, and manage other administrative tasks of the CEO.
• Arrange CEO travel including flights, hotel, ground transportation, and appointments.
   

Cross-functional Collaboration – 20%

• Attend key senior leadership and high priority meetings to support the CEO in minutes taking and action items. Take notes, inform agendas, clarify next steps and track and follow-up on action items.
• Responsible for organizational gatherings and cross-team meetings. Coordinate the agenda of the weekly and monthly team meetings by working with members across the entire team to ensure the right mix of content, inspiration and fun.
• Plan and coordinate events such as offsites, town halls, lunches, dinners and social gatherings
• Develop and maintain strong relationships with key contacts of various levels within and outside of the company. 
• Proactively seek out opportunities to support senior staff on achieving organizational goals.

Support B Lab U.S. & Canada Board of Directors - 20%

• Act as primary communications lead with the Board Chair and all members of the Board of Directors, managing the meeting cadence for the board of directors, ensuring materials are sent in advance, time is well spent, and objectives are achieved. 
• Support CEO and Board Chair in coordination and creation of Board books for quarterly meetings.
• Provide administrative support and serve as the primary contact for coordination, progress and reporting out of meetings of the Board of Directors, Senior Leadership Team (also known as Strategy Leads), Org Strategy Circle, Org Health Circle, and the Global Leadership Team, of which the CEO is a member along with Global Partners of the B Lab Global Network.
• Manage meeting logistics, including virtual (zoom, google meet) access, meeting rooms, refreshments, etc.
• Ensure timely distribution of agendas and materials prior to meetings.
• Attend on-line and in-person meetings to manage logistics and support note taking, development of minutes and tracking action items and report out to team members.
• Take detailed meeting minutes and work with the Board secretary to edit for board approval for each meeting. 
• Archive all documentation and maintain the document management system, ensuring that all data is archived properly and readily available. 

Office Administration - 10% 

• Support administrative duties related to New York City and Philadelphia office locations, as well as co-working or office leases in Oakland and Denver.
• Support local communications to ensure appropriate access and safety measures are maintained at all times for the benefit of employee well being.
• Negotiate office lease agreements and engage local teams in office environments and requirements to support productivity, security and fun. 

About You

• 5 years of experience in administrative operations management
• Entrepreneurial: You’re a self-starter who takes the lead in getting things done, as well as figuring out what needs to be done.
  • Results-focused, setting clear timelines & driving projects to completion. You move at what we call “the speed of trust,” focused on quality
  • A problem solver. You plan for multiple contingencies. When confronted with a challenge, you’re resourceful and find a way to a resolution
• Operations Mindset: You can take an idea and create a plan through implementation, and you bring people together along the way.
  • Organized & efficient with the ability to keep track of multiple priorities at once. Managing through complexity comes naturally for you; you thrive in a busy environment and are calm under pressure, e.g. managing a dozen different priorities and tracking progress across a diverse team while responding to tons of emails
  • Proven project management experience with an ability to self-manage and coordinate people towards a deadline or an outlined process. 
  • Previous experience with managing multiple projects with competing priorities simultaneously
  • Advanced calendar management skills, including coordination of complex, multi-stakeholder meetings.
• Collaborative with excellent communication skills: You’re a master at getting things done cross-functionally & believe in supporting all stakeholders to uplift the team.
  • A collaborative "people-person". You love working with people, are able to quickly build trust, and enjoy engaging with diverse perspectives 
  • Strong relationship management skills, with the ability to navigate relationships with individuals at all levels of seniority within an organization.
  • Ability to partner with a team on complex problems
  • A clear communicator. You are direct & concise. You write clearly and adapt to strike the right tone with a respective audience.
• Trustworthy: You handle confidential and sensitive information with humility, professionalism, and discretion
• Committed to Justice, Equity, Diversity, and Inclusion (JEDI): You are deeply committed to JEDI. You recognize we’re all on a journey. You are committed to driving systems change that will lift up Black, Indigenous, and People of Color, and lift up our overall work as an anti-racist organization.
• Impact-oriented: You want to come to work and feel motivated by our purpose
  • You understand how business can be a key lever of change, and that business can be a force for good to improve the economy and environment. 
  • You have some knowledge of movement building

In addition the ideal candidate:

• Is people-obsessed: You have a passion for deeply understanding people and work, and put them at the center of everything you do
• Is high-energy: You’re infectiously optimistic and resilient, and bring positivity and forward momentum to any team you join.
• Has experience with the following tools or comparable tools
  • Google Suite, Asana, Slack, Zoom, Salesforce
• Is in an active listener
• Exudes empathy, self awareness, and curiosity

Hesitant to apply? Even if you do not believe that you meet 100% of these skills or experiences but feel that this is a great role for you, we would still like to hear from you!

Compensation Details

B Lab has a compensation plan that includes:

• An annual salary in the range of $80,000 - $85,000
• Excellent health benefits package including access to medical, vision and dental coverage
• Paid time off for vacation - in your first year, you’ll start with 3 weeks (prorated in a to your start date)
• 403(b) with a match of up to 3%
• Unlimited sick and personal time - if you need it, use it
• After your first year of employment, 40 hours paid time off for community service; paid parental leave; and time and budget for your professional development (we assess this PD budget annually)
• A remote first workplace

Hiring Process

We require the following in order to consider your application:

• Resume
• In leu of a cover letter we ask that all candidates respond to a standard set of application questions

If you progress through additional stages in the hiring process you can expect to:

• Step 1: Complete a one-way video interview presented by our team via Spark Hire 
• Step 2: Participate in an interview with a panel via Google Meet
• Step 3: Complete a case study & participate in a final interview with a panel via Google Meet or Zoom

We will reviewing application by June 10 and continue until we identify a diverse and qualified candidate pool.

Please note: All applications will be reviewed by our team, and all candidates will receive a status update via email after their application has been reviewed, which we expect to complete by June 27 . Due to capacity constraints on our hiring team, we are unable to provide you with a specific status update beyond these parameters. Our ideal start date for this role is August 9, 2022.

If we can offer reasonable accommodations to you in the application or interview processes, or if you have feedback on how we could improve the equity or accessibility of our recruitment, you are welcome to contact us at careers @ bcorporation.net with the subject line “Accommodation request - Executive Operations Manager”. Please note that we are unable to respond to general status inquiries or other messages that are unrelated to accessing our application or interview processes.