Case Manager - Client Intake

Case Manager – Client Intake 

Midtown Assistance Center (MAC) seeks a highly motivated, efficient, and detail-oriented Case Manager to join our team. This is a full-time position, 40 hours per week. MAC’s mission is to prevent hunger and homelessness during periods of crisis. The Case Manager will focus on eviction and utility disconnection prevention by directly working with members of our community who are at risk of eviction and utility disconnection, and other types of assistance and office duties as needed.

The person in this position will hit the ground running so MAC is looking for a quick-learner who can work independently and act as a team player. Candidates with HMIS experience are strongly preferred.

Primary Responsibilities

• Process requests for assistance by utilizing MAC’s database (Salesforce)
• Answer assistance hotline to screen clients
• Work with those seeking assistance to acquire all required documentation in a timely manner
• Advocate for tenants with landlords while acquiring required documents from landlords
• Accurately enter and update information in HMIS or other shared database in a timely manner

Minimum Qualifications

• 1+ year experience working in social services case management
• Completed 60 hours coursework in Bachelor of Social Work program (or similar Human Services degree)

Preferred Qualifications

• Bachelor of Social Work (BSW) degree Case management utilizing HMIS

Needed Skills

• Strong time management and organizational skills
• Excellent oral and written communication skills
• Proven ability to problem solve, make good decisions and use sound judgment
• Proven ability to work with diverse groups of people
• Have strong follow-up skills and the ability to respond to clients and coworkers in a timely manner

Compensation

Compensation is commensurate with education and experience. Range: $32,000 - $38,000.

Application

Interested candidates should submit a resume and cover letter to mac@midtownassistancecenter[dot]org with “First Name Last Name - Job Application” in the subject line. Applicants accepted on a rolling basis. Position will be open until a qualified candidate is found.