Program Operations Specialist

THE ORGANIZATION:

Small business owners uplift communities and anchor local economies, while creating opportunities for themselves, their families, their employees, and our neighborhoods. Yet entrepreneurs who are people of color, women, and immigrants often struggle to secure capital and resources, as they are systematically shut out from traditional financing. 

Accion Opportunity Fund Community Development is an unparalleled financial support system that provides these small business owners with access to capital, networks, and coaching. We work to build inclusive and accessible options for these determined business owners. For over 25 years we have served a client base that is nearly 90% women, people of color, or immigrants. 

In addition to providing resources and loans to small businesses, we also conduct original research, advocate for policy changes, and finance community construction projects in low-income neighborhoods through our New Markets Tax Credit program.

Together, we are building a diverse, vibrant community where opportunity, knowledge, and access to capital are within reach.

For more information about us, visit https://aofund.org/

ROLE SUMMARY: 

• The Program Operations Specialist will lead efforts by AOF’s Business Advising and Education team to organize program systems, track program data, and tell the team’s story of impact to internal and external audiences.
• The Specialist will collaborate with program staff to infuse best practices into program operations; be responsible for managing output, outcome, and impact data tracking; and work cross-functionally to report internally and externally on programs’ results.

JOB DUTIES AND RESPONSIBILITIES: 

• Contribute to design, build, and data population of the Business Advising and Education team’s new customer relations management (CRM) system.
• Help create standardized processes for receiving data from multiple program sources and aggregating them within the single CRM.
• Implement standard data entry and management practices across the CRM to maintain “clean” and up-to-date data.
• Support implementation of APIs that connect the Business Advising and Education team’s database to other internal systems for automated communications and tracking.
• Contribute to program designs that ensure key metrics are captured at appropriate points for internal tracking, funder reporting, and evaluations.
• Oversee team calendars, project management tools, reporting systems, and other software subscriptions.
• Serve as the organization’s point person for questions related to program outputs, outcomes, and impact. This includes frequently fielding requests from the fundraising team, the finance team, and the marketing team.
• Ensure that the team’s program impact is communicated accurately across internal and external audiences.

MUST HAVES: 

• Minimum of three years of relevant experience in nonprofit operations with a bachelor’s degree preferred.
• Proficiency in managing program data, designing database structures, and maintaining a clean database.
• Experience synthesizing diverse data sources from multiple programs into aggregate reporting.
• Proven ability to effectively communicate impact data to across multiple audiences.
• Highly detail oriented.
• Process-focused and able to maintain consistent procedures across diverse programs.
• Proven ability to manage multiple projects with overlapping deadlines.
• Highly responsive and creative problem-solver.
• An entrepreneurial mindset, self-motivated, flexible, creative, comfortable with a fast-paced work culture.
• Sound judgment, decision-making skills, and ability to problem solve.

NICE TO HAVES: 

• Previous experience contributing to smooth operations of a nonprofit program team preferred.
• Previous experience in community development and/or empowering underserved small business owners preferred.
• Excellent interpersonal skills and ability to effectively build meaningful relationships with key internal stakeholders preferred.

PERKS AND BENEFITS:

Our mission is what motivates us to come to work each day. We know that happy employees are productive employees, which is why we offer a comprehensive benefits package that includes:

• Competitive salary commensurate with experience.
• An environment that values work-life balance and monthly remote work reimbursements.
• 100% company-funded Medical, Dental, Vision, Life & Disability coverage for employees (Based upon your plan selection). 90% company-funded dependent coverage (Based upon your plan selection) as well as Flexible Spending Accounts.
• Voluntary benefits with payroll deduction for Supplemental Life & AD&D insurance and legal plans.
• Tax deferred & Roth 403(b) Retirement Plan with employer match. 
• Paid vacation days (increased with tenure), 12 paid holidays, 1 floating holiday, 10 Sick days, and paid parental leave.

We are an equal opportunity employer and committed to improving diversity, equity, and inclusion at Accion Opportunity Fund. AOF does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.