Coordinator, Volunteer Engagement

We are hiring for a full-time Coordinator, Volunteer Engagement to join the Community Engagement team within the External Affairs department at Second Harvest Food Bank of Middle Tennessee.

Who we are: If you want to make a real difference in the lives of those in need, Second Harvest Food Bank is the right workplace for you. Help us make a lasting impact for those in our community while also growing in a challenging and rewarding career.

Selected seven times as a Top Workplace by the Tennessean, Second Harvest has been providing food to our more than 1 million neighbors at risk of hunger in Middle and West Tennessee since 1978. In support of our mission, which is “to provide food to people facing hunger and work to advance hunger solutions” – last year, we distributed more than 41 million pounds of food to more than 450 Partner Agencies, providing more than 36.5 million nutritious meals to hungry children, families and seniors throughout our 46-county service area. To learn more about our work, visit our website secondharvestmidtn.org and our social media.

What you’ll do:

Summary: Volunteer Engagement Coordinator greets, trains, motivates, and manages volunteers responsible for food sorting activities in a warehouse environment. Ensures volunteer satisfaction by engaging with individuals and groups throughout the project. This position supports and fosters our deep commitment to diversity and inclusion, which is the foundation for creating a culture of belonging for all personnel.

Key Responsibilities:

• Hands-on volunteer management and customer service: Leads volunteer groups through food sorting, repackaging and assembly projects.
• Volunteer engagement and education: Motivates and engages volunteers, and educates them on organization mission, ways to be involved, and upcoming events/campaigns.
• Project/supplies management and food safety: Ensures that all volunteer projects are completed correctly and efficiently.
• Operations procedures/ Inventory control: Ensures accurate inventory control and communicates with the Operations department daily to coordinate the movement of palletized food and needed supplies.
• Required service hours management: Manages and assigns projects to volunteers completing required hours (such as court ordered community service, or school/work mandated hours) and confirms their completed hours as needed.

When & Where:

• Schedule: Monday, Tuesday, Thursday and alternating Friday & Saturday from 7:30 AM – 4:30 PM, as well as Wednesday from 1 - 8:30 PM. This role works on-site and in-person primarily at our Nashville distribution center. For example, one week you’d work during the daytime on Monday, Tuesday, Thursday, Friday and then Wednesday evening with Saturday off. Then the next week you’d work during the daytime on Monday, Tuesday, Thursday, Saturday and then Wednesday evening with Friday off. Occasional evenings and/or weekends may be required outside of normal working hours for meetings, special events, to respond to issues (e.g., disaster response, community events, etc).

• Travel: Occasional daytime travel required, up to 5% of work week within the local service area.

• Flexibility: our flexible work program is a strategic tool to achieve organizational goals, empower employees to do their best work and foster engagement by supporting high performance, business continuity as well as wellbeing and work-life-balance. WorkFlex arrangements are complex, specific to individuals and roles and include the following options: alternative schedule, compressed week, reduced and job sharing.

• Essential business/ first responder: In instances of a federal, state or locally declared emergency, Second Harvest is typically considered an essential business service and emergency responder. All employees may be required to perform regular or emergent duties on-site. Employee safety is balanced with business and community necessity. Some positions are more likely to be required on-site than others.

Is this you?

• Education: High School Diploma (or equivalent) required. Bachelor’s Degree preferred.
• Experience: 2+ years of related experience and/ or training required.
• Skills & Capabilities: communication skills with comfort engaging through a variety of methods (verbal, non-verbal and written) and is attuned to others through active listening; customer service and interpersonal skills; effectively delegates and coordinates tasks to others, while also ensuring that everyone is focused and motivated; time management skills; flexible and reliable team player; organizes work, sets priorities, exchanges information efficiently and effectively manages one’s own time; collaborates with and presents to diverse audiences in a variety of settings; comfortable in a warehouse work environment.
• Competencies: Attention to detail, results orientation and execution, quality improvement and customer service.

• Other requirements: our pre-hire process requires acceptable results from the following: professional reference feedback, criminal background, Motor Vehicle Record and a pre- employment drug test. Current Driver’s License and automobile insurance are also required. Criminal backgrounds are evaluated on a case-by-case basis considering several factors (timing, frequency, severity and job relation).

What Second Harvest has to offer:

• Work with a purpose: As one of middle Tennessee’s largest nonprofits, our local hunger relief work is uniquely rewarding, hands on and solutions oriented. We are innovative, mission-focused, diverse, collaborative, values-driven and focused on results. A career with Second Harvest ensures that you not only earn a paycheck, but also help your local community through meaningful work. If you are passionate about serving your neighbors in need and are committed to our mission of ending hunger, we invite you to join our 120+ person team in the fight against hunger, as we work to achieve our vision of a hunger free community.
   
• Award winning workplace: we are a best-in-class workplace because we are passionate and people focused – we listen, respect, care and challenge each other, so that our neighbors can count on us. Our employees have identified us among The Tennessean’s Top Workplaces eight times based solely on employee surveys and feedback. We are invested in our team and offer frequent whole-person wellness opportunities through our Harvest Wellbeing Program. We focus on staff physical and mental health, financial empowerment, personal and professional development as well as social and community engagement. There is ample opportunity to be engaged, have work-life-balance and grow with Second Harvest. 
   
• Compensation & Benefits: Second Harvest is proud to offer rich and affordable total compensation packages. Total compensation for full-time employment includes many benefits, in addition to base pay. The paid days off policies include: 38+ day off for holidays, vacation, sick and personal time, as required by law. Traditional benefits offered include medical, dental and vision (employee-only coverage paid 100% by employer for all 3). Additional available benefits include annual bonus potential, annual performance reviews with potential pay increases, flexible work, retirement (with a generous employer match), disability insurance (short and long-term), life insurance as well as long-term care insurance.
   
• DEIB & Equal Employment Opportunity: we celebrate and value diversity, equity, inclusion and belonging. We are intentionally working to diversify our team so that our employees reflect the diverse communities that we serve. Candidates from historically underrepresented groups are encouraged to apply! Our goal is to attract, develop, retain and promote a talented and diverse workforce in a culture where all employees will contribute to their fullest potential. We provide equal employment to all applicants and employees regardless of race, religion, color, gender, disability, national origin, ancestry, age, veteran status, sexual orientation, genetic information or other legally protected characteristics.

Think this sounds like a role and workplace where you would thrive? Apply now! You can express interest in joining our team, in any of the following ways:

1. Online: employment application on our website: link is added within the job posting. Resume and cover letter can be uploaded with applications on the website as well.
2. Email: Resume and cover letter can be sent to our Human Resources team at jobs@secondharvestmidtn.org.
3. In person: applications can be completed by visiting us on-site at any of our distribution centers, locations can be found on our website: secondharvestmidtn.org/contact.

Thanks for your interest in working for Second Harvest Food Bank of Middle Tennessee - we love it here and think you will too!