Volunteer Engagement Coordinator

If you're passionate about serving communities through educational programs and can connect with people from all backgrounds, you have the makings of a great volunteer manager. The Volunteer Engagement Coordinator works alongside leadership staff to develop and maintain a robust volunteer program. Core duties include the design and implementation of recruitment, training, development, evaluation, stewardship, and retention systems to ensure the organization has a pool of dedicated volunteers to fulfill its mission. Our Core Values are kindness, excellence, passion, teamwork, and perseverance. 

The ideal candidate is an energetic and enthusiastic individual with a solid understanding of volunteer management. The candidate should also understand nonprofit operations and fundraising. This role will work closely with Executive and Development leadership to develop and manage an efficient and positive volunteer experience.

Responsibilities

• Be diligent in getting to know volunteers and understand their connection to the organization
• Perform quarterly organizational assessments to determine volunteer needs across all programs
• Create and implement ongoing volunteer recruitment strategies for all programs in collaboration with the communications team and program directors
• Assist volunteers through the online intake process to ensure a positive user experience
• Perform volunteer interviews, reference checks and initial volunteer screening determine potential risk and/or liability
• Develop and evaluate metrics around volunteer experience and retention
• Partner with Development Director to identify, cultivate, and steward relationships with volunteers
• Provide ongoing support for volunteers and responsively address any concerns they have
• Create appropriate volunteer materials as needed
• Identify and report any and all infractions of volunteers with regard to legal parameters, confidentiality or child protection requirements
• Establish and maintain relationships with community partners who provide volunteerism
• Participate in volunteer recruitment fairs, events or presentations of the volunteer program
• Prepare monthly reports to leadership staff on volunteer activity
• Maintain volunteer database

Qualifications

• Bachelor’s Degree or a combination of education and experience
• 3 to 5 years of experience in nonprofit organizations, volunteer management, or other related field
• Exceptional communication skills with internal as well as external audiences
• Demonstrated excellence in customer relations
• Ability to evaluate needs and develop processes to fill them
• Strong administrative skills and excellent follow through
• A passion for meeting new people, working closely with a team, and collaborative work environment

Requirements

• Requires the physical mobility to sit or walk for moderate periods of time and to occasionally carry or lift objects weighing up to 30 pounds
• Must be able to work some evening and weekend hours as needed
• Must have a driver’s license, reliable source of transportation, and ability to travel to program locations or events as needed
• 10-20% of tasks may be completed remotely after the first 90 days with supervisor approval 

Benefits

• LaAmistad will provide to you benefits which include individual life insurance (one times your annual salary up to $50,000) and short and long term disability income insurance.
• Major medical and hospitalization, dental and vision insurance (LaAmistad pays 85%)
• Medical and Dependent Care Flexible Spending Accounts are also available to our employees through pre-tax payroll deductions
• Simple IRA through Fidelity Investments. LaAmistad offers a matching contribution equal to your contributions up to a limit of 3% of your annual salary
• Ten (10) days of paid time off (PTO) annually (Up to 5 days of unused PTO may be rolled over each year)
• In addition to PTO, LaAmistad currently observes fifteen (15) paid holidays
  • New Year's Day
  • Martin Luther King Day
  • Monday after Easter
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Day after Thanksgiving
  • Christmas Holiday break (Dec 25-Dec 31)