Patient and Family Services Manager

Patient and Family Services Manager

Are you a compassionate, thoughtful, driven non-profit leader with a passion for creating and managing programs to help support the needs of childhood cancer patients and their families?  If so, we would love to talk to you!

Reporting to the Director, Patient and Family Services, the Patient and Family Services Manager is responsible for supporting all aspects of CURE Childhood Cancer’s patient and family support programs. The successful candidate will join a well-respected and collegial team and will contribute to the mission of the organization.

General Responsibilities

Support and maintain the vision, mission, priorities, and guiding principles of CURE Childhood Cancer, as established by the Board of Directors.  Understand the strategic direction and purpose of CURE and conform to the stated strategies and business needs.

Specific Responsibilities

• Effectively and enthusiastically represent CURE at partner hospitals with genuine compassion and empathy while serving a diverse community of childhood cancer patients and their families.     Develop and nurture positive working relationships with all partner hospitals’ staff.                 
• Effectively and enthusiastically represent CURE’s mission and values throughout the communities we serve.
• Manage CURE’s Counseling Program, including work to expand CURE’s network of participating licensed counselors to meet the diverse needs of our families, communicate consistently and effectively with CURE families about the program, ensure hospital staff and other possible referral sources have a working understanding of the program.
• Enter and maintain accurate patient/family records in Blackbaud Raiser’s Edge database.
• Engage in ongoing solicitation of feedback from families that participate in our programs, and work with the patient and family services team to continually evaluate and strengthen existing support programs and develop new programs as needs are identified.
• Assist with Bereavement Care program, including the planning of CURE’s two annual retreats for parents who have lost children to cancer:  Weekend of Hope and Healing and Legacy of Love Day.   
• Prepare for and assist with all childhood cancer awareness programs during the month of September.
• Serve meals to hospitalized children and their families and conduct hospital and clinic visits as assigned. 
• Collaborate with staff to maintain and organize supply room and otherwise help with all tasks as assigned.
• Perform all other job-related responsibilities and duties as required by Board of Directors, CEO, and/or Director, Patient and Family Services.

Qualifications

• College degree preferred.
• 5 years of nonprofit experience and/or experience with childhood cancer population preferred 
• Genuine empathy for childhood cancer patients and their families.
• Excellent interpersonal skills; ability to work in a collaborative, inclusive environment where teamwork, and self-motivation are necessary for success; ability to take direction; positive attitude is paramount.
• Spanish speaking is preferred.
• A strong sense of cultural curiosity to better understand and support childhood cancer patients and their families from different backgrounds

• Excellent verbal and written communication skills with meticulous attention to detail. Proficient in Microsoft Word, Excel, and PowerPoint. Blackbaud Raiser’s Edge Database experience preferred.
• Personal qualities of integrity, authenticity, humility, and a strong belief and commitment to CURE Childhood Cancer’s mission and goals.

*We are looking for candidates with diverse backgrounds and perspectives, and believe a diverse team helps us serve our communities better. We provide a competitive salary and benefits. Interested candidates should email cover letter and resume to jobs@curechildhoodcancer.org.  Resumes without cover letters will not be considered, as we want to know more about you beyond the bullet points.