Web Producer

Contra Costa County is excited to announce a recruitment for the position of Web Producer. This position will be in the Administrative Services Bureau of the Employment and Human Services Department (EHSD), Community Relations unit.
  
As a Web Producer, you will support the department’s digital communications by designing, writing/developing content, implementing adaptive technologies, updating, maintaining, posting to, and managing EHSD’s internet and intranet sites, and social media accounts.

About the Employment and Human Services Department
 The Employment & Human Services Department is the second largest department in Contra Costa County. The seven bureaus include: Children & Family Services, Aging & Adult Services, Workforce Services, Community Services, the Workforce Development Board, Administrative Services and Fiscal. The Department provides more than 60 programs that serve over 200,000 residents annually who need basic protection or support services. Most of the services provided are to children and families, the elderly, the disabled, as well as those on public assistance, to whom services are mandated by federal and state laws and local ordinances. As part of the assistance programs, EHSD also assists with job training to allow people to enter or move up in the workforce.
 
 Programs are offered throughout the County from 40 locations and delivered by more than 2,000 permanent and temporary staff. Approximately 90% of the Department’s program dollars come from federal and state sources.

We are looking for someone who:

• Is innovative, creative, and resourceful
• Is an effective communicator, both orally and in writing
• Is knowledgeable about digital design principles and current web technologies
• Is able to write in a creative, succinct, and engaging style to reach various audiences
• Can work independently and collaboratively, building/maintaining positive working relationships
• Demonstrates initiative and is flexible and adaptable

What you may be responsible for:

• Strategizing and implementing short- and long-term plans for developing websites
• Developing, writing and editing web content and social media posts
• Designing and laying out website pages and digital graphics
• Developing and delivering training tools to support website and intranet editors
• Organizing/streamlining site content to optimize navigation and overall user experience
• Ensuring implementation of adaptive technologies for people with disabilities
• Reviewing website for compliance to laws, internet standards/codes, County policies, and state and federal mandates.

A few reasons you might love this job:

• You will work in a dynamic work environment with people who are passionate about their work and focused on continuous improvement and innovation.
• You will have the opportunity to be innovative and creative in designing and presenting department’s website, and implementing social media campaigns
• You will have an exciting role shaping and upholding the department’s brand and presence in the community

A few challenges you might face in this job:

• At times, internal processes may cause delays in projects and deliverables
• Juggling multiple priorities and competing deadlines
• You will need to exercise initiative and self-management

Competencies Required:

• Critical Thinking: Analytically and logically evaluating information, propositions, and claims
• Delivering Results: Meeting organizational goals and customer expectations and making decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks
• Innovative Problem Solving: Identifying and analyzing problems in order to propose new ways to do business
• Design Sense: Creating work products that are functional, intuitive and aesthetically pleasing
• Legal & Regulatory Navigation: Understanding, interpreting, and ensuring compliance with laws and regulations
• Professional & Technical Expertise: Applying technical subject matter to the job
• Displaying Ownership and Accountability: Holding self and others accountable for measurable high-quality, timely, and cost-effective results
• Oral Communication: Engaging effectively in dialogue
• Writing: Communicating effectively in writing
• Customer Focus: Attending to the needs and expectations of customers
• Teamwork: Collaborating with others to achieve shared goals
• Valuing Diversity: Appreciating the benefits of varied backgrounds and cultures in the workplace
• Project Management: Ensuring that projects are on-time, on-budget, and achieve their objectives
• Strategic Thinking & Perspective: Evaluating immediate actions in context of achieving long range objective

To read the full job description, please click here.      
The eligible list established from this recruitment may remain in effect for six (6) months.  

Minimum Qualifications

Education: Possession of a Bachelor's degree from an accredited college or university with a major in Communications or Computer Science or a closely related field.

Experience: Two (2) years of full time, or its equivalent, experience managing internet/intranet website production, including content development, support, site design, development and implementation and maintenance.

Substitution for Education: Additional experience may be substituted for the required education on a year-for-year basis up to a maximum of two (2) years.

Desirable Qualifications:

• Training or experience in web technology platforms & digital design 
• Experience in applying adaptive technologies for people with disabilities
• Experience managing public-facing social media accounts and creating content
• Experience with web engineering technologies such as HTML, CSS, PHP, and MySQL
• Experience in manual coding of HTML and other languages using standard editors
• Experience with software programs such as Photoshop, Illustrator, InDesign, Acrobat and content management systems
• Bilingual (Spanish or another threshold language)

Selection Process

1. Application Filing and Evaluation: Applicants will be required to complete a supplemental questionnaire at the time of application, applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process.

2. Oral Assessment: Candidates who meet the minimum qualifications will be invited to participate in an oral assessment. The interview will consist of questions designed to evaluate if candidates possess the necessary core competencies of: Critical Thinking, Innovative Problem Solving, Professional & Technical Expertise, Oral Communication, Writing, Customer Focus, Teamwork and Valuing Diversity. Candidates must achieve an average passing score of 70% or higher on each of the competencies, as well as an overall passing score of 70% of higher. (Weighted 100%) 

TENTATIVE DATES

Oral Assessment: week of May 23, 2022

The interview will be administered remotely using a computer or mobile device such as a tablet. You will need access to a reliable internet connection to take the assessment, as well as computer or mobile device with a camera.  
The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices.

For recruitment specific questions, please contact Rebecca Martinez at rebecca.martinez@hrd.ccounty.us. For any technical issues, please contact the GovernmentJobs’ applicant support team for assistance at +1 855-524-5627.