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Application Support Analyst II

Employer
ACPE: The Standard for Spiritual Care & Education
Location
Atlanta, Georgia / Remote
Closing date
May 23, 2022

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Focus Areas
Associations / Union, Education
Job Function
Technology / Data Management
Position Type
Full Time
Degree Level
Bachelors
Experience Level
Administrative

The Association for Clinical Pastoral Education, Inc (ACPE) national headquarters is an affiliate of Emory University. Our work supports the national, independent ACPE: The Standard for Spiritual Care and Education. An organization where people of diverse faith traditions, backgrounds, and cultures strive to lead and collaborate in theory and practice, to provide innovative experiential education and care in the professional field of spiritual care. We promote and broaden the provision of quality professional spiritual care education in a variety of settings. Each employee/position makes a critical contribution to the operations of the association. Staff members must demonstrate commitment to their role, as well as in the support and enhancement of the work of the organization.

JOB DESCRIPTION:

  • Analyzes, codes/configures, and tests applications. Assists in developing applications specifications.
  • Implements developed applications and provides customer support of applications.
  • Performs other related duties as required.

ADDITIONAL JOB DETAILS:

  • ACPE seeks a highly capable IT administrator to manage our SharePoint environment and CRM/AMS.
  • ACPE utilizes Nimble AMS built on Salesforce to manage its member database, generate quarterly and annual invoices, event registration, certification management, and fundraising campaigns.
  • To ensure success as an IT Administrator, the ideal candidate will exhibit solid knowledge of Windows operating systems, have a firm understanding of database management, and the ability to create a positive experience for end-users, and be someone whose expertise results in smooth integration and efficient online collaboration.
  • SharePoint Administrator Responsibilities:
  • Adding users, controlling access to document libraries, and setting permissions.
  • Installing the SharePoint platform, integrating applications, and creating libraries.
  • Performing maintenance of the SharePoint platform, servers, and intranet.
  • Troubleshooting and resolving SharePoint issues or malfunctions.
  • Providing SharePoint support and end-user training.
  • Performing data retrieval and backup procedures to prevent data loss.
  • Ensuring sufficient storage space by performing clean-ups and archiving data.
  • Reviewing usage and activity reports and adjusting to ensure optimized user-experiences.
  • Maintaining network infrastructure, as well as managing encryption, security zones, and firewalls.
  • Keeping up to date with SharePoint developments and performing version updates and upgrades.
  • CRM/AMS Administrator Responsibilities:
  • Ensuring optimal performance of Salesforce systems and products.
  • Managing Salesforce roles, profiles, sharing rules, workflows, and groups.
  • Maintaining the database, as well as building custom reports and dashboards.
  • Performing database maintenance tasks, including diagnostic tests and duplicate entry cleansing.
  • Documenting processes, including error reports and changes to field history tables.
  • General Duties:
  • Adding users, controlling access to document libraries, and setting permissions.
  • Installing the SharePoint platform, integrating applications, and creating libraries.
  • IT Support for members in need of assistance with access and navigation of ACPE systems.
  • Participate with the staff team in customer service, reception and telephone as needed.
  • Other duties as assigned.

MINIMUM QUALIFICATIONS:

  • A bachelor's degree and two years of information technology experience, OR an equivalent combination of education, training, and experience.
  • Positions in this classification may require a knowledge of one or more programming languages and/or a knowledge of an application and application tools.

PREFERRED QUALIFICATIONS:

  • Microsoft 365 Certified
  • Certified Salesforce Administrator
  • Extensive knowledge of Windows operating systems, as well as SQL Server, Power BI, PowerShell, and Office 365.
  • Knowledge of SharePoint tools, including ULS Logs, workflows, and SharePoint forms for tasks.
  • Superb collaboration, interpersonal, and communication skills.
  • Advanced analytical and problem-solving abilities.
  • Excellent organizational and time-management skills.
  • Demonstrates enthusiasm towards continued personal/professional development.
  • Not-for-Profit experience.

NOTE: This role will be granted the opportunity to work from home regularly but must be able to commute to the work location as needed.  Emory reserves the right to change this status with notice to employee.

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