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Coordinator – Client Services

Employer
The Center for Effective Philanthropy
Location
San Francisco, California
Salary
The annual salary for this role is $77,361
Closing date
Feb 27, 2022

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Focus Areas
Education
Job Function
Customer Service / Retail, Marketing / Communications
Position Type
Full Time
Degree Level
Bachelors
Experience Level
Entry-level

Job Details

We believe, and research shows, that student and stakeholder feedback matters for school improvement and student success. That’s why, in 2008, we created YouthTruth – to help educators harness student and stakeholder feedback to accelerate improvements. We’ve heard from 2 million students as well as thousands family and staff members across 39 states and four countries. When you join YouthTruth, you join a small and collaborative team that has big impact on schools across the U.S and the education sector.

 We are looking for someone who:

  • Has an empathetic customer service orientation.
  • Has excellent attention to detail.
  • Possesses excellent organizational skills.
  • Has outstanding interpersonal, written, and verbal communication skills.
  • Appreciates and considers the client perspective and experience in the design of visual, written, and oral communications.
  • Maintains an uncompromising commitment to client confidentiality.
  • Has experience managing multiple deadlines while adapting quickly and confidently in a fast-paced environment, while consistently meeting commitments.
  • Is patient and poised under pressure.
  • Is a self-starter, capable of working independently and collaboratively.
  • Is motivated by team goals.
  • Has a high level of personal integrity and commitment to excellence.
  • Has a minimum of one year of relevant professional experience and a Bachelor’s degree.

What you can expect:

If this sounds like you, reporting to the Director of Client Services & Operations, you will be tasked with helping our Client Services team foster an excellent experience for our school and district clients during all stages of their engagement with YouthTruth.

  • You will equip principals and district leaders for a seamless experience through video calls and webinars kicking off the engagement.
  • During surveying, you will provide troubleshooting support and encouragement to increase survey response rates and answer questions.
  • Once surveying wraps up, you will coordinate the delivery of survey results.
  • Internally, you will also maintain databases, documentation, and work with colleagues to continually improve our processes.
  • Throughout all of your work, you will serve a critical role in building strong and trusting relationships over time with our clients, by seeking to understand their needs and delivering them a delightful experience.

We believe diversity and inclusion are key drivers of creativity and innovation and we actively seek out candidates from many types of diverse backgrounds to apply for this exciting role.

Benefits:

Our nonprofit model is central to our identity: our bottom line is impact, not profit. Yet even as a nonprofit, we successfully compete for top talent across both the public and private sectors and offer competitive compensation and benefits through The Center for Effective Philanthropy, including:

  • A commitment to pay parity and salary equity. The annual salary for this role is $77,361; in addition, this role is eligible for performance-based incentive compensation.
  • Comprehensive health and dental insurance plans.
  • Generous paid time off plan, including up to 15 holidays, two weeks of accrued vacation, and two personal days per year.
  • 401(k) plan with a 1:1 Employer Match up to 5% of total compensation.
  • Generous annual personal professional development allowance.
  • Health savings (HSA), flexible spending (FSA), and dependent care (DCA) tax-free savings plans.
  • Life insurance covered 100% by the organization.

Location:

We have offices in Cambridge, Massachusetts and San Francisco, California where the YouthTruth team resides alongside staff in other departments at The Center for Effective Philanthropy (CEP), YouthTruth’s parent nonprofit (and where we enjoy sweeping views of the San Francisco bay and the Bay Bridge). This role will be based in our San Francisco office.

We strive to balance in-person time with flexibility and the needs of each person, their team, and the larger organization. We believe culture, communication, trust, training, and certain kinds of creative work benefit from in-office interactions – and we believe that the flexibility of remote work also has many advantages. While most staff are currently working remotely full time, safety permitting we aim to return to the office in late winter/early spring. Moving forward staff are expected to be in the office at least two days per week, and everyone will enjoy the option to work fully remotely from anywhere four weeks per year.

To apply:

Please fill out our application for employment and attach a resume and thoughtful cover letter outlining how your skills and experience meet the qualifications of this exciting role.

If you have any questions, please contact Alyse d’Amico, Vice President of People and Culture or Leaha Wynn, Manager, People and Culture; Diversity & Inclusion Strategist at jobs [at] cep [dot] org.

We believe that a diversity of thoughts, experiences, backgrounds, personalities, and identities helps us think bigger and better, and enables us to reach our goals more effectively. We are committed to building a diverse staff and encourage individuals from all backgrounds to apply.

Once a candidate begins our process, we discourage outreach to our staff for interviews or conversations that are outside our standard interview process. We have worked hard to design a process that is fair and rigorous and achieves a good match between candidates and CEP/YouthTruth.

We evaluate candidates based on their merits. We strongly discourage unsolicited references. We will ask for references if and when a candidacy reaches a finalist stage. 

Company

The Center for Effective Philanthropy (CEP) provides data and creates insight so philanthropic funders can better define, assess, and improve their effectiveness – and, as a result, their intended impact. This mission is based on a vision of a world in which pressing social needs are more effectively addressed. We believe improved performance of philanthropic funders can have a profoundly positive impact on nonprofit organizations and the people and communities they serve.

CEP pursues its mission through data collection and research that fuel the creation of assessment tools, publications, and programming. Since receiving initial funding in 2001, CEP has produced widely referenced research reports on foundation performance assessment, foundation strategy, foundation governance, and foundation–grantee relationships. CEP has created new data sets relevant to foundation leaders and hosted highly regarded programming focused on key issues related to funder effectiveness.

More than 200 foundations – including the Bill and Melinda Gates Foundation, Ford Foundation, and William and Flora Hewlett Foundation – have used CEP's assessment tools. Many have implemented significant changes on the basis of what they have learned, according to third-party assessments. CEP has been credited in the press with "shaking up" the foundation world and is viewed as the leading institution in providing performance assessment data to foundations in the U.S. and, increasingly, internationally.

We believe that committed individuals will grow and develop in an environment in which they are trained, mentored, and supported. We value hard work and productivity, but also recognize the importance of maintaining a work-life balance. CEP is committed to fostering an environment in which each employee has a strong sense of ownership for the work that they do, and the work of CEP as a whole. Strengths of CEP's work culture are entrepreneurialism, accountability, teamwork, collegiality, diversity, and mutual respect.

CEP is based in Cambridge Massachusetts, with a second office in San Francisco, California.

Company info
Website
Telephone
6174920800
Location
675 Massachusetts Avenue 7th floor
Cambridge
MA
02139
US

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