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IT Associate

Employer
Proteus Fund
Location
Eastern US- Remote postion
Salary
The salary for this position is $56-000- $65,000 per year. Proteus Fund utilizes geographic salary d
Closing date
Feb 19, 2022

View more

Focus Areas
Philanthropy / Social Responsibility
Job Function
Technology / Data Management
Position Type
Full Time
Degree Level
Associate
Experience Level
Administrative

ABOUT PROTEUS FUND

Proteus Fund partners with foundations, individual donors, activists, advocates, and other allies to advance social justice. Our work focuses on the interconnected goals of racial, gender, queer, and disability justice and an inclusive, fully representative democracy. Catalyzing progress on all of these fronts is essential to realizing our vision of a more equitable, just, and democratic future. We support movements through shared strategies and approaches with the aim of creating legal, social, and cultural sea change.  In our 28-year history, we have collaborated in launching many mission-driven initiatives, including Donor Collaboratives, Fiscally Sponsored Projects, and Donor and Group Advised Funds. Through all of our work, we also strive to transform and radically enhance the very nature of U.S. philanthropy. 

Proteus Fund and our associated organization Proteus Action League (PAL) have distributed more than $241 million in grants to support cutting edge issue advancement and movement building.  The bulk of our grantmaking is at the state and grassroots level where we fund  strategies and tactics ranging from community organizing, coalition building, and public policy advocacy to narrative development, strategic communications, research, and leadership development. We also advance these issues through a variety of non-grantmaking strategies including fiscal sponsorship of a stellar collection of progressive initiatives. Today, we are a $40 million organization supporting a total of 29 programs and initiatives.

THE OPPORTUNITY

The IT Associate supports the Director of Information Services in maintaining the integrity of all Proteus Fund technology as related to information technology and systems. The IT Associate provides frontline help desk support to Proteus Fund staff as end users, giving prompt and professional resolution to problems with Proteus Fund standard hardware, software or network and communications tools and services. The IT Associate acts as frontline troubleshooter and collaborates regularly with the Director of IS on network modeling, analysis, planning and coordination between network and data communications hardware and software. 

This is a full-time (40 hours per week) US based remote position for an individual located on the east coast. 

Proteus Fund welcomes everyone to our team. We strongly encourage people of color; lesbian, gay, bisexual, transgender, queer and non-binary people; and individuals with disabilities to apply.

Key Responsibilities

• Serve as primary desktop support for all incoming queries and issues related to computer systems, software, and hardware; including, but not limited to Windows 10, Office 365 and all associated applications, Adobe Creative Cloud, Adobe Acrobat, Zoom, LastPass and Webex communication platforms.

• Provide responsive, timely support to all end-user questions and requests. Answer the support help line, email and chat, resolve problems, document issue and resolution in help desk database, and ensure timely follow-through. Maintain service level agreements on response turnaround. Set end-user expectations for resolution time and communicate changes in status, as necessary.

• Work directly with Director of IS to resolve issues pertaining to the network including, but not limited to LAN, WAN, VPN and special application issues.

• Perform installation, configuration and upgrades of desktop hardware and software as determined with the Director of IS.

• Inventory and maintain all office peripheral equipment including printers, phones, and audiovisual equipment. 

• Inventory and maintain proper inventory levels for end-users and replacement needs.

• Create instruction materials and provide one-on-on training as directed and necessary.

• Participate in technical research, surveys and development to enable continuing innovation.

• Coordinate support of the Information Services Department with hardware and software vendors.

• Assist in training, scheduling and distributing work and information.

CANDIDATE PROFILE

The IT Associate will have working experience with enterprise level platforms such as Microsoft Office 365 or Google Suite. They are proactive and able to self-manage, prioritize work assignments, problem solve, manage multiple tasks and represent Proteus Fund in a professional manner. They will also possess strong customer service skills and the ability to effectively communicate detailed information. 

Additional requirements and experience include: 

• 1-2 years of hands-on working knowledge and experience with supporting enterprise level platforms such as Microsoft Office 365, or Google Suite and associated applications. IT support experience to include; installing, configuring, diagnosing, and troubleshooting computer hardware/software, networked printers, and peripheral issues. 

• Experience configuring and troubleshooting wired and wireless networks on Windows platform.

• Analytical and problem solving abilities

• Time management and organization;

• Ability to multi-task;

• Ability to effectively prioritize and execute tasks in a high-pressure environment; and

• Ability to work independently, efficiently and effectively in an office and remote, virtual setting.

• Two- or four-year degree in Information Technology or equivalent discipline is preferred. A combination of education and experience may be substituted for degree. We value candidates who can demonstrate capability and articulate how prior experiences will help them to contribute

Alignment to Culture and Values

• Commitment to vision and mission, of Proteus as a progressive social justice organization.

• Cultural responsiveness and an alignment with our values and commitment to equity and inclusion.

• Strong relationship building; high ethical standards, discretion, and tact.

• Personal qualities of humility and empathy.

COMPENSATION 

The salary for this position is $56-000- $65,000 per year. Proteus Fund utilizes geographic salary differentials, compensation will be contingent on location.

BENEFITS

• Medical and dental benefits for employee and eligible dependents available on first day of work

• Retirement savings account (401k) with an organization contribution of 10% of annual salary

• Three weeks’ paid vacation in first year of work; four weeks in subsequent years

• Fifteen sick days per year

• Three personal days per year

• Fifteen paid holidays

• Professional development initiatives for growth

• Paid Family Leave 

TO APPLY

For consideration, please submit cover letter and resume by February 16,2022 to:

https://proteus-fund-inc.checkwritersrecruit.com/job/371303/it-associate

A cover letter indicating your interest in Proteus Fund must be included. Resumes without cover letters will not be considered. 

Proteus is committed to the full inclusion of all qualified individuals. As part of this commitment, Proteus will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at jobs@proteusfund.org or 413-256-0349 option 3.

Equal employment opportunity and having a diverse staff are fundamental principles at Proteus Fund, where employment and promotional opportunities are based upon individual capabilities and qualifications without regard to race, color, religion, gender, pregnancy, sexual orientation/affectional preference, age, national origin, marital status, citizenship, disability, veteran status or any other protected characteristic as established under law.

COVID-19 Vaccination Requirement

Proteus requires its colleagues who are working in an office setting or who will be required to travel as part of their key responsibilities to be fully (3 shots) vaccinated against COVID-19. Where an employee has a medical or bona fide religious reason which prevents them from receiving the COVID-19 vaccine, Proteus will consider accommodations which may allow employees to safely perform the essential functions of their job.

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