CareerWorks VETS Program Manager

Atlanta Center for Self Sufficiency, Inc. (ACSS) empowers financially vulnerable individuals in our community to become self-sufficient, sustainably employed and economic contributors to society. Our programs include CareerWorks, a comprehensive job readiness training and job placement program; and Veterans Employment and Training Program (CVET), a targeted initiative aimed at helping homeless veterans re-integrate into the workforce.

Position Summary: The CareerWorks VETS Program Manager leads the agency’s efforts to provide outcome-based services that prepare homeless veterans to achieve employment, training and self sufficiency goals. Duties include program management, intake and assessment, job readiness and life skills training, career counseling, case management, job placement and job retention support, and data collection. The Veterans Programs Manager is also responsible for maintaining relationships with veterans’ services agencies, including the U.S. Department of Labor, Georgia Department of Labor, and the Veterans Administration.

Organization-Wide Competencies: To perform the job successfully, an individual should demonstrate the following competencies.

• Mission Focused- Carries out the mission by living the values of ACSS.
• Collaborates Cross-Functionally- Works effectively with other departments, sharing information and insights to better the organization while working towards common goals.
• Continuously Transforms- Exhibits a willingness to learn new things and improve the status quo.
• Communicates for Impact- Demonstrates effective communication skills in working with others.
• Takes Pride in Client’s Success- Expresses a willingness to put clients’ success as first priority, taking great pride when clients break the cycle of homelessness.
• Energized by Challenging Situations- Individual not only embraces challenges, but is energized by complex tasks.
• Is a Leader- Influences others to accomplish the mission in ways consistent with the values of ACSS.
• Demonstrates Initiative- Determines what needs to be done and accomplishes these goals and/or objectives with little or no prompting.

Leadership Competencies: To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.

• Demonstrates Accountability-Takes full responsibility for results and takes ownership of all responsibilities and commitments. Delivers results within prescribed time while taking into account quality standards and impact. Operates in compliance with ACSS policies and procedures.
• Effective Decision Making- Makes informed and timely decisions and takes responsibility for these decisions. Modifies decisions based on new information. Involves others in the decision making process from all levels when necessary to enhance decision-making.
• Commitment to Outcome Measurement- Embraces strong evaluation and reporting processes to demonstrate effectiveness. Identifies ways to refine and improve service delivery.

Position Responsibilities/Essential Job Functions:

• Develop and manage essential services offered to homeless veterans, including recruitment, training, job placement, and job retention.
• Lead and maintain positive relationships with partners, including US Department of Labor, Georgia Department of Labor, Veterans Administration, as well as other local grantees.
• Cultivate and maintain relationships with referral partners, including but not limited to: developing partnership agreements (i.e. MOUs), consistently communicating about ACSS program and services, coordinating onsite and offsite recruitment activities, facilitating informational and orientation sessions, assessing clients for suitability, gathering documentation, and reporting.
• Manage an ongoing caseload of homeless veterans seeking to accomplish self sufficiency-related goals. Activities include referrals, support services, individual development planning, résumé development, job placement assistance, peer groups, and aftercare support.
• Maintain awareness of the region’s high demand industries and occupations and ensure that ACSS’ service delivery model can meet the needs of employers and other partners. Provide career counseling to participants to help them make appropriate career decisions and prepare them in terms of job responsibilities, salary and career scope.
• Cultivate and maintain relationships with training providers in various industries to match clients with skill development programs to enhance employment opportunities.
• As needed, facilitate various job readiness workshops, including résumé development, workplace ethics, job search and application, and interview skills.
• Ensure maintenance of accurate program records in accordance with ACSS guidelines and those of our funders.
• Prepare monthly and quarterly reports.
• Ensure that efforts to recruit, manage, and retain volunteer support are maximized.
• Maintain an understanding of ACSS’ programs, goals, and key issues.
• Represent the organization in the larger community and provide leadership for internal and external stakeholders.

Essential Skills and Experience:

• Bachelor’s and/or advanced degree in Social Work, Human Resources, or similar fields (Related experience will be considered).
• 5+ years of experience in social services, employment services, human resources, talent development, and/or sales. Preference for experience working with veterans and their families. 
• Familiarity with labor market trends, as well as local and regional in-demand occupations.
• Excellent organization skills; detail oriented, and adherence to multiple timelines and deadlines.
• Experience using Salesforce.com or comparable CRM system.
• Superior writing (both creative and analytical) and editing skills.
• Ability to produce and interpret performance data for the purposes of proactively identifying barriers to success and developing solutions.
• Flexibility in work hours and work environment as needed to support client needs.
• Ability to facilitate training, both classroom-based and virtually. Familiarity with online meeting platforms (Zoom, MS Teams, WebEx, etc.).
• Intermediate knowledge of Microsoft Office software programs.
• Familiarity with local, state and federal grant programs and monitoring requirements.
• Ability to represent the organization in a compelling way, in a variety of environments.
• Good decision-making skills, honesty, ability to recognize when others need to be involved in activities or decisions.
• Work professionally and effectively in a team environment.

General sign-off: The employee is expected to adhere to all company polices and to act as a role model in the adherence to polices.

Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Commitment to Equal Opportunity: ACSS believes that all people are entitled to equal opportunity employment. We follow state and federal laws prohibiting discrimination in hiring and employment. We do not discriminate against employees or applicants on the basis age, race, color, religion, gender identification, disability, sexual orientation, national origin, family composition, or any other characteristic protected by state or federal law. This policy applies to accepting staff, interns, volunteers and individuals served by ACSS.

Salary range and benefits are commensurate with experience.