ABOUT CHILDREN’S COUNCIL:
For more than 45 years, Children’s Council has been the heart of child care and early education in San Francisco, advancing the belief that high-quality child care can transform lives and communities. Our more than 120 team members help families navigate their child care and preschool options and secure financial assistance to pay for it. We provide home-based child care businesses with the training and resources to succeed. Through a wide range of free programs and workshops, we support parents and caregivers as they build child development skills. As the city’s second-largest nonprofit contractor, with an annual budget of over $100 million, we are a major stakeholder in the child care system. We educate the public and advocate for increased investment in early education at the local and state level. If you are a child care champion, we want you on our team.
The Provider Support Coordinator possesses the skills and abilities to multi-task with ease, work independently and proactively in a structured and highly regulated environment. The Provider Support Coordinator will contribute to the achievement of the highest degree of integrity of the department’s work and ensure the best possible service to clients and child care providers. Under the supervision of the Associate Director of CC Quality and Business Supports, the Provider Support Coordinator is responsible for organizing timely and accurate provider orientations, maintaining centralized provider files, entering and ensuring accurate provider data in our database and following up with clients and subsidy staff to resolve questions and ensure contract compliance.
AREAS OF RESPONSIBILITIES:
- Conducts group trainings, orientations and intake interviews to assist childcare providers with filling out required paperwork and understanding childcare subsidy requirements.
- Creates, adapts and updates materials, handouts and curricula for provider orientations.
- Maintains files of required provider information (provider licenses, rate documentation, brochures, tax information, and intake paperwork) for audit and informational purposes.
- Provides ongoing support, follow up, communication and resources to subsidy childcare providers.
- Stays current on current legislation and Title 5 regulations related to childcare.
- Tracks, records and updates all provider orientation, Trust line and direct deposit information.
- Reviews, verifies and updates all provider rate documentation and inputs information into database.
- Communicates, in a timely and efficient manner, with Family Service Staff regarding rate changes, and responds to questions from FSS/PT regarding rates and setting up contracts
- Troubleshoots errors and works with staff to ensure accuracy of program data.
- Answers related calls, disseminates messages, assist with copying, faxing, and the setting-up and general management of meetings, orientations, and other special functions and activities.
- Assists with daily operations of the Family Subsidy Department.
- Presents at child care provider meetings and related conferences to answer questions and provide information about CCSF programs.
- Attends meetings related to Family Subsidy Department service delivery and staff development.
- Collaborates on other Family Subsidy Department functions and with agency staff on special projects and events by putting the community, the agency, the department ahead of individual interests.
- Demonstrates and holds individual and collective work to the highest level of integrity.
- Other related duties as assigned.
- Two years’ experience (preferably in a non-profit organization).
- Written and verbal communication skills.
- Excellent administrative/organizational skills; ability to prioritize and multi-task to meet multiple deadlines.
- Ability to work with a diverse group of individuals and child care providers.
- Proficiency and experience working with database entry and Microsoft Office Suite applications.
- Proven problem-solving skills and attention to detail a must.
- Ability to work independently in a structured environment.
- A background clearance is required
- Must be able to remain stationary for extended periods of time.
- Must be able to move throughout the office, access files, meet with clients, and climb four flights of stairs if needed.
- Requires the mental acuity to perform the essential functions as outlined in an accurate and timely fashion.
Children’s Council of SF is committed to building a staff that is rich with cultural, social and experiential diversity. Candidates who want to join us on this journey and who can uniquely contribute to that goal are encourage to apply.
Due to the Covid-19 pandemic, Children's Council of SF will operate in a hybrid model. Applicants should be comfortable with both the remote and in office scenarios.
Benefits, and Perks:
We offer great benefits! Medical, dental, vision, Long-term disability, Life & Pet Insurance / Employer 401K Matching program/ Tuition Reimbursement Program/ FSA, HSA & Transit Commuter Benefits / Generous, graduated tiered PTO accrual - starting with over 4 weeks annually, plus 12 paid holidays + FH for Birthday / Lunch-n-Learn Training Program
Applications will be considered as they are submitted. Our positions remain opened until filled.
Equal Opportunity & Equity Statement
Children’s Council is an equal opportunity employer that values diversity as central to our work serving the San Francisco community. We comply with all applicable state and local laws governing nondiscrimination in employment. Our practices are in alignment with our commitment to workplace equity, diversity, and inclusion. We foster a work environment where our current and future staff feel welcomed without regard to race, color, religion, gender identity, national origin, sex, age, disability or sexual orientation.